Sales & Customer Relations Manager
- Montreal, QC, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
About Retyche
Retyche resells pre-loved luxury handbags and accessories, in our Montréal boutique and online at retyche.com and through our social media.
Our ambition is to become the go-to destination for pre-loved luxury bags and accessories.
The role
We’re looking for a Sales & Customer Relations Manager who lives these values and wants to grow with us as we expand. You’ll lead our boutique team, build a loyal client community, and make every visit feel personal.
What you’ll do
- Lead, coach and inspire the boutique sales team
- Build and grow a client book through appointments, follow-ups and private events
- Own weekly and monthly sales targets, and track the results
- Bring clients to us through outreach, events and partnerships, not just foot traffic
- Uphold our curation standards for authenticity, condition and presentation
- Work closely with our online and marketing team, because we are digital-first and the boutique is part of a bigger client journey
- Work closely with the team to insure all operations are running smoothly, both for our clients in store and online.
What you bring
- 3+ years in luxury retail, including team leadership
- A track record of building loyal clients and closing high-value sales
- Strong knowledge of luxury handbags and accessories. Pre-loved or consignment experience is a plus
- Fluency in French and English
- Availability on weekends and during the holiday season
Why join us
- A growing brand with a loyal community
- A real voice in shaping the boutique’s next chapter
More about this job
Responsibilities
Lead and coach the boutique sales team, grow a loyal client base through appointments, follow-ups, outreach, events, and partnerships, and manage sales targets. Maintain product curation standards and coordinate with online and marketing teams to ensure a smooth client experience across in-store and online operations.
Requirements
Requires at least three years of luxury retail experience, including team leadership, with a record of building loyal clients and closing high-value sales. Strong knowledge of luxury handbags and accessories and fluency in French and English are required; pre-loved or consignment experience is an advantage, along with weekend and holiday-season availability.
Skills
- Luxury Retail Sales
- Team Leadership
- Coaching
- Client Book Development
- High-Value Sales
- Sales Target Management
- Client Outreach
- Event Planning
- Partnership Development
- Luxury Handbag Knowledge
- Product Curation
- Authenticity Assessment
- Online and In-Store Operations
- French Fluency
- English Fluency
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Retail
- Management & Leadership
- Customer Service & Support
- Marketing
Keywords
- Luxury Retail
- Pre-Loved Luxury Handbags
- Luxury Accessories
- Consignment
- Boutique Sales
- Sales Team Leadership
- Client Book
- Appointments
- Client Follow-Ups
- Private Events
- Sales Targets
- Client Outreach
- Partnerships
- Product Curation
- Authenticity
- Product Condition
- Product Presentation
- Digital-First Retail
- Online Sales
- Marketing
- Retail Operations
- French
- English