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Added 9 mins ago
DC
Civil Engineering Graduate/Asset Management Analyst
Dillon Consulting Limited
Fredericton, NB · Saint John, NB · Moncton, NB
- Full-time
We are currently seeking a Civil Engineering Graduate / Asset Management Analyst to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a…
Added 9 mins ago
DC
Civil Engineering Graduate/Asset Management Analyst
Dillon Consulting Limited
Toronto, ON · Hamilton, ON · Kingston, ON · Oakville, ON · North York, ON
- Full-time
We are currently seeking a Civil Engineering Graduate / Asset Management Analyst to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a…
Added 9 mins ago
DC
Civil Engineering Graduate/Asset Management Analyst
Dillon Consulting Limited
Winnipeg, MB
- Full-time
We are currently seeking a Civil Engineering Graduate / Asset Management Analyst to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a…
Added 9 mins ago
RB
Senior Financing Specialist
Royal Bank of Canada
Windsor, ON
- Full-time
Chartered Professional Accounting designation (CPA) or Chartered Financial Analyst (CFA)
Added 9 mins ago
EI
Senior Financial Analyst
Ecolab Inc.
Calgary, AB
- Full-time
The Senior Financial Analyst supports forecasting, financial planning, reporting, and business analysis across the organization. This role partners with business leaders and finance teams…
Added 22 mins ago
NB
Analyst
National Bank of Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
…Saint-Jean-sur-Richelieu. As our team continues to grow, we are looking for an Analyst who is passionate about data and analysis and wants to contribute to an outstanding client experience…
Added 22 mins ago
EE
Commercial Services Analyst
Emera Energy
Halifax, NS
- Full-time
We are currently looking for a Commercial Services Analyst to join our Commercial Services team in a permanent position. Reporting to the Commercial Services Manager, you will be…
Added 24 mins ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 24 mins ago
T
Business Banking Associate
TD
Thunder Bay, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 24 mins ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
5+ years of Workday experience in a lead analyst, release lead, project lead, or platform support role.
Added 38 mins ago
IB
Financial Analyst
Ivey Business School at Western University
London, ON
- Full-time
Reporting to the Director, Finance, the Financial Analyst assists the Sr. Financial Analyst in providing timely and accurate financial information for the Ivey Business School at Western…
Added 38 mins ago
S
Application Developer
Systematix
Toronto, ON
- Contract
Application Analyst – Development Profile (Intermediate Level)
Added 39 mins ago
C
ETF Analyst Co-op, Global Asset Management – Winter 2027
CIBC
Toronto, ON
- Full-time
…well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members…
Added 53 mins ago
QM
Analyste des coûts - Montréal-Est - hybride - 90 k$ à 100 k$ / Costing Analyst - East End - Hybrid -
Quantum Management Services Ltd.
Montreal, QC
- $90,000 to $100,000 CAD / year
- Full-time
…and well-established manufacturer, is looking for a Costing Analyst to help build and strengthen its cost accounting…
Added 53 mins ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
5+ years of Workday experience in a lead analyst, release lead, project lead, or platform support role.
Added 53 mins ago
ME
Cutting Tool Analyst [14404]
MEDA Engineering & Technical Services
Windsor, ON
- Contract
We are recruiting an experienced Cutting Tool Analyst to join our team to support our client in the automotive industry.
Added 53 mins ago
M
Supply Chain & Fulfillment Analyst
Mark's
Calgary, AB
- Full-time
…Mark's Commercial is looking for a Supply Chain & Fulfillment Analyst to join our Commercial Planning & Allocation team. This role offers an excellent opportunity for a recent graduate or…
Added 53 mins ago
M
Operations Planning Analyst
Mark's
Calgary, AB
- Full-time
Mark's Commercial is looking for an Operations Planning Analyst to join our Commercial Planning & Allocation team. This role is ideal for a recent graduate or early-career professional…
Added 54 mins ago
SS
Analyst, Internal Audit
Sienna Senior Living
Markham, ON
- Full-time
A competitive compensation and vacation package
Added 54 mins ago
AW
Technology Change Control Analyst
Aviso Wealth
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a Technology Change Control Analyst to join our Technology Ops & Support Partners team.
Added 54 mins ago
AW
Technology Change Control Analyst
Aviso Wealth
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a Technology Change Control Analyst to join our Technology Ops & Support Partners team.
Added 54 mins ago
Analyst, Inventory Control
CONA Services
Brampton, ON
Reporting to the Warehouse Inventory Manager, the Inventory Control Analyst works within our warehouses managing and controlling inventory and working through process improvement as…
Added 54 mins ago
Analyst, Inventory Control
CONA Services
Brampton, ON
Reporting to the Warehouse Inventory Manager, the Inventory Control Analyst works within our warehouses managing and controlling inventory and working through process improvement as…
Added 1 hour ago
S
Accounts Payable Analyst
SECURE
Calgary, AB
- Other
As our Accounts Payable Analyst, you will be responsible for the full cycle of Accounts Payable, including resolving AP issues, completing special projects, and providing general support to…
Added 1 hour ago
R
Senior Financing Specialist
RBC
Windsor, ON
- Full-time
Chartered Professional Accounting designation (CPA) or Chartered Financial Analyst (CFA)

RevaLabs

Voice Call Analyst

Cochin, SK, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

← Back to Careers

Voice Call Analyst

RL-2026-002 📍 Cochin 4–5 Years Full Time

About The Role

We are looking for a detail-oriented Voice Call Analyst to join our human-in-the-lead governance team. You will analyse AI-generated voice call interactions against defined evaluation criteria, assess quality and compliance, and provide structured summaries that drive continuous improvement.

Key Responsibilities

Listen to and analyse AI voice call recordings against defined evaluation criteria
Assess calls for compliance, tone, accuracy, and contextual appropriateness
Provide structured written summaries and quality scores for each evaluated call
Identify patterns, recurring issues, and areas for AI model improvement
Flag non-compliant or high-risk interactions for escalation
Contribute to feedback loops that improve AI voice system performance

Required Skills

4–5 years of experience in a BPO, call centre, or voice quality assurance role
Excellent English communication skills - both written and verbal
Strong analytical and critical thinking skills
Ability to evaluate tone, intent, and compliance in voice interactions
High attention to detail and ability to work with structured evaluation frameworks

Job ID RL-2026-002

Location Cochin, India

Employment Type Full Time

Experience 4–5 Years

Department Quality & Governance

Compensation Not Disclosed

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More about this job

Responsibilities

Analyze AI-generated voice call recordings against defined criteria, assessing quality, compliance, tone, accuracy, and contextual appropriateness. Produce structured summaries and scores, identify recurring issues and improvement opportunities, and escalate non-compliant or high-risk interactions.

Requirements

Requires 4–5 years of experience in a BPO, call center, or voice quality assurance role, along with excellent written and verbal English communication. Candidates should have strong analytical and critical thinking skills, be able to evaluate tone, intent, and compliance, and demonstrate close attention to detail when using structured evaluation frameworks.

Skills

Voice Call Analysis
Quality Assurance
Call Evaluation
Compliance Assessment
Written Communication
Verbal Communication
Analytical Thinking
Critical Thinking
Tone Evaluation
Intent Evaluation
Attention To Detail
Structured Evaluation Frameworks
Risk Escalation
AI Model Improvement

Visa sponsorship

Not detected in the job text

Keywords

AI-Generated Voice Calls
Voice Call Recordings
Human-In-The-Lead Governance
Quality Evaluation
Compliance
Tone Assessment
Accuracy Assessment
Contextual Appropriateness
Quality Scores
Structured Summaries
Continuous Improvement
Pattern Identification
AI Model Improvement
Risk Escalation
BPO
Call Center
Voice Quality Assurance
Evaluation Criteria

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