Voice Call Analyst
- Cochin, SK, Canada
Full-time
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Voice Call Analyst
RL-2026-002 📍 Cochin 4–5 Years Full Time
About The Role
We are looking for a detail-oriented Voice Call Analyst to join our human-in-the-lead governance team. You will analyse AI-generated voice call interactions against defined evaluation criteria, assess quality and compliance, and provide structured summaries that drive continuous improvement.
Key Responsibilities
Location Cochin, India
Employment Type Full Time
Experience 4–5 Years
Department Quality & Governance
Compensation Not Disclosed
Apply for Position
Full Name * Email * Phone Number * Resume / CV *
✓ Application submitted! We'll be in touch soon.
Voice Call Analyst
RL-2026-002 📍 Cochin 4–5 Years Full Time
About The Role
We are looking for a detail-oriented Voice Call Analyst to join our human-in-the-lead governance team. You will analyse AI-generated voice call interactions against defined evaluation criteria, assess quality and compliance, and provide structured summaries that drive continuous improvement.
Key Responsibilities
- Listen to and analyse AI voice call recordings against defined evaluation criteria
- Assess calls for compliance, tone, accuracy, and contextual appropriateness
- Provide structured written summaries and quality scores for each evaluated call
- Identify patterns, recurring issues, and areas for AI model improvement
- Flag non-compliant or high-risk interactions for escalation
- Contribute to feedback loops that improve AI voice system performance
- 4–5 years of experience in a BPO, call centre, or voice quality assurance role
- Excellent English communication skills - both written and verbal
- Strong analytical and critical thinking skills
- Ability to evaluate tone, intent, and compliance in voice interactions
- High attention to detail and ability to work with structured evaluation frameworks
Location Cochin, India
Employment Type Full Time
Experience 4–5 Years
Department Quality & Governance
Compensation Not Disclosed
Apply for Position
Full Name * Email * Phone Number * Resume / CV *
✓ Application submitted! We'll be in touch soon.
More about this job
Responsibilities
Analyze AI-generated voice call recordings against defined criteria, assessing quality, compliance, tone, accuracy, and contextual appropriateness. Produce structured summaries and scores, identify recurring issues and improvement opportunities, and escalate non-compliant or high-risk interactions.
Requirements
Requires 4–5 years of experience in a BPO, call center, or voice quality assurance role, along with excellent written and verbal English communication. Candidates should have strong analytical and critical thinking skills, be able to evaluate tone, intent, and compliance, and demonstrate close attention to detail when using structured evaluation frameworks.
Skills
- Voice Call Analysis
- Quality Assurance
- Call Evaluation
- Compliance Assessment
- Written Communication
- Verbal Communication
- Analytical Thinking
- Critical Thinking
- Tone Evaluation
- Intent Evaluation
- Attention To Detail
- Structured Evaluation Frameworks
- Risk Escalation
- AI Model Improvement
Visa sponsorship
Not detected in the job text
Categories
- Data & Analytics
- Customer Service & Support
- Technology
Keywords
- AI-Generated Voice Calls
- Voice Call Recordings
- Human-In-The-Lead Governance
- Quality Evaluation
- Compliance
- Tone Assessment
- Accuracy Assessment
- Contextual Appropriateness
- Quality Scores
- Structured Summaries
- Continuous Improvement
- Pattern Identification
- AI Model Improvement
- Risk Escalation
- BPO
- Call Center
- Voice Quality Assurance
- Evaluation Criteria