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Added 30 mins ago
DS
Business analyst, informatics
DAMAS SUPERMARKET LTD.
Ottawa, ON
- From $45.13 CAD / hour
- Full-time
- On-site
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 1 hour ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
Enters shipment data into computer system, obtains credit release and ensures entry is transmitted to customs
Added 1 hour ago
R
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
- Full-time
Lead and support complex, cross-module, or cross-system initiatives (e.g., new module rollouts, M&A integrations, AI/agent data access patterns).
Added 1 hour ago
P
Full Stack Developer
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
Develop and maintain internal platforms, services, and RESTful APIs that support intelligence analysis, publication, and distribution.
Added 1 hour ago
DI
Information systems analyst - computer systems
DPMSYSTEMS IT CONSULTING SERVICES
Vancouver, BC
- From $46.5 CAD / hour
- Full-time
- Contract
- On-site
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 1 hour ago
VC
Senior Functional Analyst, Business Systems & Integration
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Reporting to the designated Regional Manager or Director, the Senior Functional Analyst leverages business and technical knowledge to ensure that assigned business systems effectively…
Added 3 hours ago
V
Business Analyst
Virtusa
Toronto, ON
- Full-time
Job Summary: The Business Analyst plays a critical role in bridging business needs with technology solutions within the Wealth Management domain. This position ensures that client…
Added 3 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 3 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 3 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Support system testing and defect management processes
Added 3 hours ago
SM
RQ11615 - Business Analyst - Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior Business Analyst with strong experience in business and data analysis, requirements gathering, process modelling, stakeholder engagement, and documentation. The…
Added 3 hours ago
SM
RQ11648 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, requirements gathering, requirements management, business process modelling, stakeholder engagement,…
Added 3 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 3 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 3 hours ago
R
Governance, Risk, and Compliance Analyst
Raise
Calgary, AB
- Full-time
The Governance, Risk, and Compliance Analysts in this role will support our clients team in creating a comprehensive package of evidence for the federal government. This package will…
Added 4 hours ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Toronto, ON · North York, ON
- Full-time
Develop and deliver training and mentoring programs for level 2 senior security analysts to support relevant skills acquisition and certification maintenance.
Added 4 hours ago
GA
Analyst, information technology (IT)
Go Auto
Calgary, AB
- $40.5 to $42.5 CAD / hour
- Full-time
- On-site
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 4 hours ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Ottawa, ON
- Full-time
Develop and deliver training and mentoring programs for level 2 senior security analysts to support relevant skills acquisition and certification maintenance.
Added 4 hours ago
BC
Business Systems Analyst - Contact Center
BrainRidge Consulting
Toronto, ON
- Full-time
Business Systems Analyst (BSA), Contact Center
Added 4 hours ago
RI
Senior Business Analyst (Digital Transformation)
Rose International
St. John's, NL
- Full-time
The Senior Business Analyst will support a complex, large-scale application modernization and business transformation initiative involving legacy and modern systems, significant data…
Added 4 hours ago
IH
Coordinator | Medical Administration
Interior Health Authority
Kelowna, BC
- Full-time
Provides user support and training as required for Medical Staff Position Control Numbers (PCNs), Medical Staff Resource Planning (MSRP), and Medical Staff Impact Analysis (MSIA) system…
Added 4 hours ago
AC
Analyste Comptable
Aston Carter
Montreal, QC
- $36 to $43 CAD / hour
- Full-time
Job Title: Accounting Analyst Job Description
Added 4 hours ago
ST
Desktop Support Analyst
Skilled Trades Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Temporary
The Desktop Support Analyst assists staff with technical support for desktop computers, applications and related technology at Skilled Trades Ontario (STO). In this role, areas of support…
Added 5 hours ago
AC
Analyste Comptable
Aston Carter
Montreal, QC
- Contract
Job Title: Accounting Analyst Job Description
Added 5 hours ago
TS
Telco Analyst
The Salvation Army in Canada
Toronto, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…

RevaLabs

Voice Call Analyst

Cochin, SK, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

← Back to Careers

Voice Call Analyst

RL-2026-002 📍 Cochin 4–5 Years Full Time

About The Role

We are looking for a detail-oriented Voice Call Analyst to join our human-in-the-lead governance team. You will analyse AI-generated voice call interactions against defined evaluation criteria, assess quality and compliance, and provide structured summaries that drive continuous improvement.

Key Responsibilities

Listen to and analyse AI voice call recordings against defined evaluation criteria
Assess calls for compliance, tone, accuracy, and contextual appropriateness
Provide structured written summaries and quality scores for each evaluated call
Identify patterns, recurring issues, and areas for AI model improvement
Flag non-compliant or high-risk interactions for escalation
Contribute to feedback loops that improve AI voice system performance

Required Skills

4–5 years of experience in a BPO, call centre, or voice quality assurance role
Excellent English communication skills - both written and verbal
Strong analytical and critical thinking skills
Ability to evaluate tone, intent, and compliance in voice interactions
High attention to detail and ability to work with structured evaluation frameworks

Job ID RL-2026-002

Location Cochin, India

Employment Type Full Time

Experience 4–5 Years

Department Quality & Governance

Compensation Not Disclosed

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More about this job

Responsibilities

Analyze AI-generated voice call recordings against defined criteria, assessing quality, compliance, tone, accuracy, and contextual appropriateness. Produce structured summaries and scores, identify recurring issues and improvement opportunities, and escalate non-compliant or high-risk interactions.

Requirements

Requires 4–5 years of experience in a BPO, call center, or voice quality assurance role, along with excellent written and verbal English communication. Candidates should have strong analytical and critical thinking skills, be able to evaluate tone, intent, and compliance, and demonstrate close attention to detail when using structured evaluation frameworks.

Skills

Voice Call Analysis
Quality Assurance
Call Evaluation
Compliance Assessment
Written Communication
Verbal Communication
Analytical Thinking
Critical Thinking
Tone Evaluation
Intent Evaluation
Attention To Detail
Structured Evaluation Frameworks
Risk Escalation
AI Model Improvement

Visa sponsorship

Not detected in the job text

Keywords

AI-Generated Voice Calls
Voice Call Recordings
Human-In-The-Lead Governance
Quality Evaluation
Compliance
Tone Assessment
Accuracy Assessment
Contextual Appropriateness
Quality Scores
Structured Summaries
Continuous Improvement
Pattern Identification
AI Model Improvement
Risk Escalation
BPO
Call Center
Voice Quality Assurance
Evaluation Criteria

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