IT Technician

Summary

Reporting to the Director, IT Service Delivery, the IT Technician is a hands-on, autonomous professional who contributes to the smooth operation of the Technical Support Service by delivering an outstanding experience to internal end-users and by ensuring sound management of our technology assets. The incumbent serves as a key point of contact for helpdesk and computer support, resolving incidents independently and communicating clearly with users at all levels. He or she will travel to our various offices to install workstations and carry out the IT onboarding of new employees.

Responsibilities

• Provide hands-on, first- and second-level helpdesk and computer support to internal end-users, resolving incidents promptly and independently 

• Communicate clearly and courteously with end-users to understand their needs, explain solutions and keep them informed of progress 

• Configure and install desktop computers and laptops 

• Manage the inventory of technology assets 

• Improve and document procedures 

• Train new employees on IT tools 

• Work on various projects, such as security enhancements 

• Work with our IT partners 

Requirements

• Minimum of 3-5 years of hands-on experience in IT, including helpdesk and computer support 

• High school diploma or vocational/professional studies diploma

• Strong hands-on proficiency with computer tools and troubleshooting 

• Knowledge of IT systems and software such as Office 365, Intune, Entra ID, Active Directory and Networking. 

• Excellent communication skills with end-users, including the ability to explain technical issues in plain language 

• Proven experience providing helpdesk and computer support 

• Autonomy and initiative 

• Analytical skills 

• Interpersonal skills and customer-service orientation 

Benefits

• Hybrid work model supporting work-life balance.
• Comprehensive group benefits, Health Care Spending Account, Employee and Family Assistance Program, and Telemedicine services.
• Retirement savings plan with employer contributions.
• 7 personal days.
• Birthday day off.
• Bonus program.
• Professional development and tuition reimbursement program.