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REVAU

IT Technician

Toronto, ON, M5H 1J9, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum of 3-5 years of hands-on experience in IT, including helpdesk and computer support
Posting language: English
Posted: Nov 4, 2026

Original job description

Summary

Reporting to the Director, IT Service Delivery, the IT Technician is a hands-on, autonomous professional who contributes to the smooth operation of the Technical Support Service by delivering an outstanding experience to internal end-users and by ensuring sound management of our technology assets. The incumbent serves as a key point of contact for helpdesk and computer support, resolving incidents independently and communicating clearly with users at all levels. He or she will travel to our various offices to install workstations and carry out the IT onboarding of new employees.

Responsibilities

Provide hands-on, first- and second-level helpdesk and computer support to internal end-users, resolving incidents promptly and independently

Communicate clearly and courteously with end-users to understand their needs, explain solutions and keep them informed of progress

Configure and install desktop computers and laptops

Manage the inventory of technology assets

Improve and document procedures

Train new employees on IT tools

Work on various projects, such as security enhancements

Work with our IT partners

Requirements

Minimum of 3-5 years of hands-on experience in IT, including helpdesk and computer support

High school diploma or vocational/professional studies diploma

Strong hands-on proficiency with computer tools and troubleshooting

Knowledge of IT systems and software such as Office 365, Intune, Entra ID, Active Directory and Networking.

Excellent communication skills with end-users, including the ability to explain technical issues in plain language

Proven experience providing helpdesk and computer support

Autonomy and initiative

Analytical skills

Interpersonal skills and customer-service orientation

Benefits

Hybrid work model supporting work-life balance.
Comprehensive group benefits, Health Care Spending Account, Employee and Family Assistance Program, and Telemedicine services.
Retirement savings plan with employer contributions.
7 personal days.
Birthday day off.
Bonus program.
Professional development and tuition reimbursement program.

Apply About employer

More about this job

Responsibilities

Provide first- and second-level helpdesk and computer support, resolve incidents, and communicate solutions and progress clearly to internal users. Configure and install computers, manage technology inventory, document procedures, train new employees, and contribute to IT projects and partner coordination.

Requirements

Requires 3–5 years of hands-on IT experience, including helpdesk and computer support, and a high school or vocational/professional studies diploma. Candidates should have strong troubleshooting skills, knowledge of Office 365, Intune, Entra ID, Active Directory, and networking, along with autonomy, initiative, analytical ability, and strong customer-focused communication skills.

Skills

Helpdesk Support
Computer Support
Troubleshooting
Desktop and Laptop Configuration
IT Asset Management
Office 365
Intune
Entra ID
Active Directory
Networking
Incident Resolution
End-User Communication
Procedure Documentation
Employee IT Onboarding
Analytical Skills
Customer Service

Benefits

Hybrid Work Model
Group Benefits
Health Care Spending Account
Employee and Family Assistance Program
Telemedicine Services
Seven Personal Days
Birthday Day Off
Bonus Program
Professional Development Program
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Delivery
Technical Support
Helpdesk
First-Level Support
Second-Level Support
Computer Support
Incident Resolution
Desktop Computers
Laptops
Technology Asset Management
Office 365
Intune
Entra ID
Active Directory
Networking
IT Onboarding
Procedure Documentation
Security Enhancements
End-User Support
Troubleshooting
IT Partners

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