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Added 48 mins ago
K
Head of Growth & Marketing – Canada
Kurage
Montreal, QC
- Full-time
…direct patient acquisition, clinical referrals, and an expanding network of partner…
Added 1 hour ago
H
Commercial Management Coordinator
HDR
Toronto, ON
- Full-time
…document management. You’ll work closely with HDR’s Project Director & Project Management Lead, Commercial Manager, and Project Managers & Task Leads, coordinating information across HDR…
Added 1 hour ago
Sr Dir, Finance Consolidation
Rogers Communications
Toronto, ON
We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love - and our innovative team is growing. We are looking for dedicated…
Added 1 hour ago
IF
Senior Sales Director
Infosys Finacle
Toronto, ON
- $150,000 to $200,000 CAD / year
- Full-time
The Senior Director – Hunter Sales will be responsible for driving new logo acquisition, expanding Finacle's presence across the Canada & North America banking market, and building a robust…
Added 1 hour ago
GL
Manager, Indirect Procurement
Gay Lea Foods
Toronto, ON · Etobicoke, ON
- Full-time
This newly created role represents a unique opportunity to help build an enterprise-wide indirect procurement function from the ground up. The successful candidate will play a critical role…
Added 1 hour ago
R
Director, Delivery & Implementation
RewardOps
Canada
- Full-time
…establishing clear standards, governance, and operating practices, the Director will ensure complex programs are delivered with appropriate visibility, control, and focus on client business…
Added 1 hour ago
TB
Senior Manager, Supply Chain Analytics
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Senior Manager, Supply Chain Analytics, reporting to the Senior Director, Supply Chain. This vacancy is a full-time, permanent opportunity. The Sr. Manager,…
Added 2 hours ago
BB
Biomarker & Bioanalytical Development Lead (Director / Senior Director)
Borealis Biosciences, Inc.
Vancouver, BC
- Full-time
…across our RNA therapeutics portfolio. This leader will design, build, and oversee the assays that measure drug exposure, target engagement, pharmacodynamic response, and safety in support…
Added 2 hours ago
SD
Director, Strategy & Operations
Shoppers Drug Mart
Toronto, ON
- Full-time
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to…
Added 2 hours ago
TI
Construction Field Inspector
telMAX Inc.
Markham, ON
- $65,000 to $75,000 CAD / year
- Full-time
Reporting to the Director of Construction, we are seeking a skilled and experienced Construction Field Inspector to oversee and ensure the adherence of Fiber to the Home (FTTH) build…
Added 2 hours ago
Manager of Commercial Financial Planning and Analysis (FP&A)
Greenfield Global Inc.
Mississauga, ON
Able to build strong, trusted, and collaborative working relationships and develop a robust network with internal and external stakeholders.
Added 2 hours ago
OH
Director, Transplant Services
Ontario Health
Toronto, ON
- Full-time
…Ontario. Responsible for the oversight of Ontario’s transplant network, the Director leads the 24/7/365 operation of the provincial transplant system, including organ allocation, organ…
Added 3 hours ago
B
Managing Director, Head of Financial Engineering
BMO
Toronto, ON · FCP
- Full-time
Build and lead a high-performing Financial Engineering team.
Added 3 hours ago
PB
CG Technical Director
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Toronto, ON · Montreal, Québec
- Full-time
We don’t just build worlds. We build the teams that build better worlds.
Added 3 hours ago
PB
CG Technical Director
Pitch Black Creative
Vancouver, BC · Montreal, Québec
- $80,000 to $120,000 CAD / year
- Full-time
We don’t just build worlds. We build the teams that build better worlds.
Added 3 hours ago
PB
CG Technical Director
Pitch Black Creative
Montreal, QC
- Full-time
We don’t just build worlds. We build the teams that build better worlds.
Added 3 hours ago
UH
Administrative Quality Lead
University Health Network
Toronto, ON
- Full-time
UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Added 4 hours ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
Position reports to: Director of Software Systems Engineering
Added 4 hours ago
CG
Lead, Government Relations
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Ottawa, ON
- Full-time
…nearly 600,000 kilometres of underground infrastructure. This network meets close to 40 percent of Canada’s energy needs and delivers an evolving mix of affordable, reliable, lower-emitting…
Added 4 hours ago
EH
Business Development Account Manager (AM) FT
Edgewood Health Network Inc
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for…
Added 4 hours ago
EH
Business Development Director (BDD) East - FT
Edgewood Health Network Inc
Toronto, ON
- Up to $120,000 CAD / year
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EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for…
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EH
Business Development Director (BDD) West - FT
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Calgary, AB · Nanaimo, BC · Toronto, ON
- Up to $120,000 CAD / year
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EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for…
Added 5 hours ago
CU
Senior Philanthropy Officer, Major Gifts, TO
Canadian Unicef Committee
Toronto, ON
- $83,000 to $93,000 CAD / year
- Full-time
Reporting to the Director, Development (Major Gifts), the Senior Philanthropy Officer manages a portfolio of major donors and high-value prospect relationships across Ontario, with a…
Added 5 hours ago
CU
Senior Philanthropy Officer, Major Gifts
Canadian Unicef Committee
BC · Toronto, ON
- $83,000 to $93,000 CAD / year
- Full-time
Reporting to the Director, Development (Major Gifts), the Senior Philanthropy Officer manages a portfolio of major donors and high-value prospect relationships across British Colombia, with…
Added 5 hours ago
UC
Senior Philanthropy Officer, Major Gifts, TO
UNICEF Canada
Toronto, ON
- $83,000 to $93,000 CAD / year
- Full-time
Reporting to the Director, Development (Major Gifts), the Senior Philanthropy Officer manages a portfolio of major donors and high-value prospect relationships across Ontario, with a…

RewardOps

Director, Delivery & Implementation

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Description:

The role is accountable for implementation delivery from initial planning through to configuration, integration, testing, launch, hyper care, and transition. By establishing clear standards, governance, and operating practices, the Director will ensure complex programs are delivered with appropriate visibility, control, and focus on client business outcomes.

The ideal candidate brings enterprise SaaS implementation leadership, strong client-facing experience, and an understanding of loyalty, eCommerce, grocery, or retail operations. They will serve as a trusted advisor to client executives, a senior escalation point for strategic engagements, and a key partner to Product, Engineering, Sales, Customer Success, Support, and Partnerships leadership.

This leader will build and develop a high-performing delivery team while advancing CORA Loyalty's implementation methodology, automation capabilities, and use of AI-enabled tools. The role will strengthen delivery consistency, improve operational efficiency, accelerate time to value, and create a more scalable implementation model.

Key Performance Indicators: Success in this role will be measured against the following:

Implementation Cycle Time
Scope Control
Milestone Performance and On-Time Go-Live %
Client Adoption
First-Time Right Implementation
Customer Health After Hypercare
Utilization
Delivery Margin

Key Responsibilities

Strategic Leadership & Delivery Excellence

Set and uphold the strategic direction for CORA Loyalty's Delivery and Implementation function.
Build and scale the program delivery capability required to support complex and strategically significant engagements.
Own the Client Implementation Methodology including delivery playbooks, governance, templates, reusable assets, onboarding standards, launch readiness, and transition to Customer Success.
Establish measurable delivery standards and KPIs focused on quality, client adoption, operational efficiency, financial performance, and team development.
Advance the use of AI to improve implementation planning, project delivery, documentation, testing, client enablement, and operational reporting while maintaining appropriate governance and quality standards.
Develop and maintain reusable implementation assets - including templates, automation, AI-assisted tooling, integration patterns, configuration libraries, and delivery playbooks - to improve implementation quality, consistency, and time-to-value.
Drive continuous improvement across implementation processes, governance, and operating practices.

Client Leadership & Program Delivery

Serve as senior sponsor and escalation point for strategic and high-risk client implementations.
Build trusted relationships with client sponsors, operational leaders, technology stakeholders, and executive teams.
Ensure client objectives, adoption goals, business outcomes, and success measures are clearly defined and managed throughout each engagement.
Provide executive oversight of complex deployments and personally lead or support the most strategically significant programs.
Lead risk identification, mitigation planning, issue resolution, and executive communication across the implementation portfolio.
Partner with Customer Success and Support to ensure effective transition from implementation to ongoing adoption and value realization.
Collaborate with Sales and Solution Consulting to align client expectations, implementation strategy, scope, and success criteria from project inception.

Implementation Governance & Quality

Establish and enforce implementation standards across planning, discovery, solution design, configuration, integration, testing, training, launch, and hypercare.
Implement governance models that strengthen visibility, accountability, decision-making, risk management, and delivery quality.
Maintain executive oversight of program health and ensure delivery gaps are addressed with appropriate speed and rigor.
Capture lessons learned and use them to improve frameworks, operating processes, and team capability.

Solution Delivery & Technical Enablement

Maintain a strong working knowledge of CORA Loyalty platform capabilities, configuration models, integration patterns, and implementation best practices.
Provide implementation leadership and coordinate with Product and Engineering on solution architecture, data migration, system configuration, integration strategy, and technical deployment approaches.
Coordinate delivery of complex integrations in partnership with Product, Engineering, client technical teams, and third-party vendors.
Build organizational capability across implementation tooling, integration patterns, configuration approaches, deployment practices, and client enablement.

Operational & Commercial Leadership

Establish operational rhythms including portfolio reviews, delivery forecasting, utilization management, implementation analytics, and continuous improvement initiatives.
Monitor implementation portfolio health through delivery, financial, operational, and client outcome metrics.
Oversee implementation forecasting, staffing, utilization, capacity planning, and resource allocation.
Support Statements of Work, implementation estimates, change requests, and delivery commitments.
Partner with PMO leadership to strengthen governance, forecasting, resource planning, and project execution.
Provide executive reporting on implementation performance, client health, delivery risks, capacity, and emerging trends.

Team Leadership & Talent Development

Lead, mentor, and develop a high-performing team of Implementation Managers, Program Delivery Leads, Senior Consultants, and Implementation Consultants.
Establish clear roles, performance expectations, decision rights, and accountability across the team.
Attract, develop, and retain talent with strong delivery, technical, commercial, and client leadership capabilities.
Build team capability through structured coaching, training, mentorship, and knowledge-sharing.
Partner with leadership on workforce planning, hiring, onboarding, succession planning, and organizational development.
Foster a culture of accountability, collaboration, continuous learning, innovation, and strong client focus.

Required Experience And Capabilities

Bachelor's degree in Business, Information Systems, Computer Science, Supply Chain, Retail Operations, or a related field; equivalent practical experience may be considered.
5+ years of progressive experience leading enterprise software, SaaS, or technology implementations.
3+ years of people-leadership experience managing implementation, consulting, delivery, or professional services teams.
Proven experience leading client-facing delivery for complex enterprise customers and managing multiple concurrent implementations.
Strong knowledge of SaaS implementation methodologies, program governance, and enterprise software deployment practices.
Demonstrated ability to manage delivery risk, scope, timelines, budgets, resource requirements, and client expectations.
Strong analytical, problem-solving, decision-making, and executive presentation capabilities.
Strong understanding of data architecture, system integrations, APIs, EDI, and enterprise application ecosystems.
Loyalty platform experience strongly preferred; familiarity with grocery, retail, or eCommerce operations is an asset.

Business Unit:

RewardOps

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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More about this job

Responsibilities

Lead CORA Loyalty’s implementation function, methodology, governance, and delivery standards across complex enterprise client programs from planning through launch, hypercare, and transition. Oversee strategic client relationships, delivery performance and commercial operations, while developing the implementation team and advancing reusable assets, automation, and AI-enabled practices.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent practical experience, at least five years leading enterprise software or SaaS implementations, and at least three years of people leadership. Candidates should have experience delivering complex client-facing programs, strong knowledge of SaaS implementation and governance, and the ability to manage scope, risk, budgets, timelines, resources, integrations, and executive expectations; loyalty platform experience is preferred.

Skills

Program Delivery
Implementation Governance
Project Risk Management
Scope and Budget Management
Team Leadership
People Management
Data Architecture
System Integrations
APIs
EDI
Retail Operations
Loyalty Platforms
Resource Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

CORA Loyalty
Enterprise SaaS
Implementation Methodology
Program Delivery
Delivery Governance
Project Management
Client Implementations
Loyalty Platforms
Retail Operations
Grocery
eCommerce
System Integration
APIs
EDI
Data Architecture
Data Migration
Solution Architecture
Configuration
Testing
Launch Readiness
Hypercare
Customer Success
AI-Enabled Tools
Automation
Portfolio Management
Utilization Management
Capacity Planning
Resource Allocation
Statements of Work
Change Requests

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