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Added 3 mins ago
GT
Coordonnateur de projets / Project Coordinator
Groupe Touchette
QC · Ville Saint-Laurent, QC
- Full-time
Reporting to the Director, Transformation & PMO, the Project Coordinator supports the coordination and tracking of strategic projects in accordance with established PMO practices and…
Added 3 mins ago
GT
Senior Engineer, Roads and Bridges
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, Airside & Infrastructure Engineering (AIE) you will be responsible for safeguarding a large inventory of civil assets, including groundside pavements,…
Added 3 mins ago
B
Senior Staff Developer
Benevity
Remote, Canada
- $137,800 to $179,080 CAD / year
- Full-time
- Remote
…a seamless, company-wide operating model. Reporting to the Director of Engineering, you will collaborate closely with Principal Architects, Staff Developers, Security, and product teams to…
Added 3 mins ago
B
Senior Staff Developer
Benevity
Remote, Canada
- Full-time
- Remote
…a seamless, company-wide operating model. Reporting to the Director of Engineering, you will collaborate closely with Principal Architects, Staff Developers, Security, and product teams to…
Added 3 mins ago
UT
Specialist, Legal Operations
United Talent Agency
Canada
- Full-time
3+ years of experience in legal or people operations, legal administration, or project management in a legal setting required.
Added 16 mins ago
MO
Project Coordinator
Municipality of the County of Annapolis
Annapolis Royal, NS
- Full-time
The Project Coordinator is responsible for supervising all capital projects carried out by the Municipality. This role oversees the budget planning, purchasing, invoicing, permitting of…
Added 16 mins ago
AH
RAI Lead
Alberta Health Services
Calgary, AB
- Full-time
…planning, and strategic priorities. This position combines project leadership, stakeholder engagement, education, data quality oversight, reporting, and practice support. You'll lead…
Added 16 mins ago
PH
Project Director, Major Transit Projects - Permanent - 3267
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…reputation for excellence, Parker Huggett is searching for a Project Director to join a dynamic and growing team based in Toronto. This is a team with vision and one who values ownership,…
Added 16 mins ago
PH
Project Director, ICI Buildings - Permanent - 4289
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…share with our longstanding partner. Picture yourself leading project delivery for the Ontario buildings division of one of North America’s largest general contractors. Their legacy is…
Added 16 mins ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
…You’ll provide advice covering solvency, economic capital, risk management, mergers and acquisitions, company restructuring, financial modelling, new legislation, and the efficiency of…
Added 18 mins ago
Senior Estimating Manager
State Window Corporation
Vaughan, ON
Collaborate with Sales, Project Management, Engineering, Procurement and Operations to support the alignment of the Estimates with the Estimating Team;
Added 48 mins ago
R
Director-Global Tax Operations
RBC
Toronto, ON
- Full-time
The Director, Global Tax Operations is a senior position overseeing key teams in RBC Wealth Management Canada Operations. This role works in close partnership with RBC Wealth Management and…
Added 48 mins ago
E
Coordonnateur(trice), marketing // Marketing Coordinator
Expresco
Montreal, QC
- Full-time
Reporting into the Director of U.S. Business Development, the Brand & Commercial Marketing Coordinator is the internal project-management and marketing coordination resource for Expresco.…
Added 48 mins ago
WX
Senior Sales Representative
Westkey Xibita
Vancouver, BC · Greater Vancouver, BC
- $37,128 to $175,000 CAD / year
- Full-time
Serve as the main point of contact for project updates, service requirements, and expansion opportunities.
Added 48 mins ago
PC
Office & Project Coordinator
Parkdale Community Food Bank
Toronto, ON
- Part-time
This role reports to the Executive Director and focuses on the day-to-day office administration and project coordination.
Added 48 mins ago
PJ
Financial Reporting Manager - Maternity Leave Contract
Prosserman JCC
Toronto, ON · North York, ON
- $80,000 to $90,000 CAD / year
- Contract
…team leadership at a senior level? We're looking for a Finance Director, maternity leave cover to lead the financial management and business operations of both the Prosserman JCC (PJCC) and…
Added 48 mins ago
ZI
Feature Film Line Producer
ZenaTech Inc.
Vancouver, BC
- $85,000 to $95,000 CAD / year
- Full-time
…schedules, vendor accounts, and freelance crew staffing for every project, and is the person who makes sure each film is delivered on time and on…
Added 49 mins ago
Manager of Academic Services
University of Guelph
Chatham-Kent, ON · Ridgetown, ON
Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
Added 49 mins ago
Senior Manager, Advisor Deposit Services
Scotiabank
Toronto, ON
…Retail Deposits and Investments in Canada and supports the Director, Pricing, Portfolio Management and Advisor Deposit Services in leading and overseeing the team, ensuring business…
Added 49 mins ago
HD
Director of Recruiting & People Strategy
Hadley Designs
Remote, Canada
- Full-time
- Remote
We are seeking a Director of Recruiting & People Strategy to join our team and build the systems that will drive our next phase of growth. If you are passionate about creating scalable…
Added 49 mins ago
HD
Illustration Assistant
Hadley Designs
Remote, Canada
- Full-time
- Remote
…craft. You will not be expected to arrive as a seasoned art director. You will be expected to draw well, learn our style quickly, take direction cleanly, and finish the last mile of the…
Added 49 mins ago
Strategic Policy Analyst (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
Lead and Inspire: You will work with teams of technical experts, applying agile project management approaches to efficiently move large and complex files to completion.
Added 49 mins ago
Senior Manager, Program Controls, Data Center Construction
Bell
Regina, SK
…projects, and stakeholders across the program. Reporting to the Director, Program Controls, the role will provide leadership across interface and handover management, risk governance, root…
Added 1 hour ago
M
Organisational Design Consultant
Miratech
Toronto, ON
- Full-time
…engagement concentrated in two to three months of the overall project, and it should be sequenced to begin once the current-state content and requirements picture is sufficiently developed…
Added 1 hour ago
UH
Manager, Communications
University Health Network
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Reporting to the Director, Communications, the Manager will develop and lead communications strategies that strengthen the national profile and reputation of The Princess Margaret, provide…

RewardOps

Director, Delivery & Implementation

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Description:

The role is accountable for implementation delivery from initial planning through to configuration, integration, testing, launch, hyper care, and transition. By establishing clear standards, governance, and operating practices, the Director will ensure complex programs are delivered with appropriate visibility, control, and focus on client business outcomes.

The ideal candidate brings enterprise SaaS implementation leadership, strong client-facing experience, and an understanding of loyalty, eCommerce, grocery, or retail operations. They will serve as a trusted advisor to client executives, a senior escalation point for strategic engagements, and a key partner to Product, Engineering, Sales, Customer Success, Support, and Partnerships leadership.

This leader will build and develop a high-performing delivery team while advancing CORA Loyalty's implementation methodology, automation capabilities, and use of AI-enabled tools. The role will strengthen delivery consistency, improve operational efficiency, accelerate time to value, and create a more scalable implementation model.

Key Performance Indicators: Success in this role will be measured against the following:

Implementation Cycle Time
Scope Control
Milestone Performance and On-Time Go-Live %
Client Adoption
First-Time Right Implementation
Customer Health After Hypercare
Utilization
Delivery Margin

Key Responsibilities

Strategic Leadership & Delivery Excellence

Set and uphold the strategic direction for CORA Loyalty's Delivery and Implementation function.
Build and scale the program delivery capability required to support complex and strategically significant engagements.
Own the Client Implementation Methodology including delivery playbooks, governance, templates, reusable assets, onboarding standards, launch readiness, and transition to Customer Success.
Establish measurable delivery standards and KPIs focused on quality, client adoption, operational efficiency, financial performance, and team development.
Advance the use of AI to improve implementation planning, project delivery, documentation, testing, client enablement, and operational reporting while maintaining appropriate governance and quality standards.
Develop and maintain reusable implementation assets - including templates, automation, AI-assisted tooling, integration patterns, configuration libraries, and delivery playbooks - to improve implementation quality, consistency, and time-to-value.
Drive continuous improvement across implementation processes, governance, and operating practices.

Client Leadership & Program Delivery

Serve as senior sponsor and escalation point for strategic and high-risk client implementations.
Build trusted relationships with client sponsors, operational leaders, technology stakeholders, and executive teams.
Ensure client objectives, adoption goals, business outcomes, and success measures are clearly defined and managed throughout each engagement.
Provide executive oversight of complex deployments and personally lead or support the most strategically significant programs.
Lead risk identification, mitigation planning, issue resolution, and executive communication across the implementation portfolio.
Partner with Customer Success and Support to ensure effective transition from implementation to ongoing adoption and value realization.
Collaborate with Sales and Solution Consulting to align client expectations, implementation strategy, scope, and success criteria from project inception.

Implementation Governance & Quality

Establish and enforce implementation standards across planning, discovery, solution design, configuration, integration, testing, training, launch, and hypercare.
Implement governance models that strengthen visibility, accountability, decision-making, risk management, and delivery quality.
Maintain executive oversight of program health and ensure delivery gaps are addressed with appropriate speed and rigor.
Capture lessons learned and use them to improve frameworks, operating processes, and team capability.

Solution Delivery & Technical Enablement

Maintain a strong working knowledge of CORA Loyalty platform capabilities, configuration models, integration patterns, and implementation best practices.
Provide implementation leadership and coordinate with Product and Engineering on solution architecture, data migration, system configuration, integration strategy, and technical deployment approaches.
Coordinate delivery of complex integrations in partnership with Product, Engineering, client technical teams, and third-party vendors.
Build organizational capability across implementation tooling, integration patterns, configuration approaches, deployment practices, and client enablement.

Operational & Commercial Leadership

Establish operational rhythms including portfolio reviews, delivery forecasting, utilization management, implementation analytics, and continuous improvement initiatives.
Monitor implementation portfolio health through delivery, financial, operational, and client outcome metrics.
Oversee implementation forecasting, staffing, utilization, capacity planning, and resource allocation.
Support Statements of Work, implementation estimates, change requests, and delivery commitments.
Partner with PMO leadership to strengthen governance, forecasting, resource planning, and project execution.
Provide executive reporting on implementation performance, client health, delivery risks, capacity, and emerging trends.

Team Leadership & Talent Development

Lead, mentor, and develop a high-performing team of Implementation Managers, Program Delivery Leads, Senior Consultants, and Implementation Consultants.
Establish clear roles, performance expectations, decision rights, and accountability across the team.
Attract, develop, and retain talent with strong delivery, technical, commercial, and client leadership capabilities.
Build team capability through structured coaching, training, mentorship, and knowledge-sharing.
Partner with leadership on workforce planning, hiring, onboarding, succession planning, and organizational development.
Foster a culture of accountability, collaboration, continuous learning, innovation, and strong client focus.

Required Experience And Capabilities

Bachelor's degree in Business, Information Systems, Computer Science, Supply Chain, Retail Operations, or a related field; equivalent practical experience may be considered.
5+ years of progressive experience leading enterprise software, SaaS, or technology implementations.
3+ years of people-leadership experience managing implementation, consulting, delivery, or professional services teams.
Proven experience leading client-facing delivery for complex enterprise customers and managing multiple concurrent implementations.
Strong knowledge of SaaS implementation methodologies, program governance, and enterprise software deployment practices.
Demonstrated ability to manage delivery risk, scope, timelines, budgets, resource requirements, and client expectations.
Strong analytical, problem-solving, decision-making, and executive presentation capabilities.
Strong understanding of data architecture, system integrations, APIs, EDI, and enterprise application ecosystems.
Loyalty platform experience strongly preferred; familiarity with grocery, retail, or eCommerce operations is an asset.

Business Unit:

RewardOps

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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More about this job

Responsibilities

Lead CORA Loyalty’s implementation function, methodology, governance, and delivery standards across complex enterprise client programs from planning through launch, hypercare, and transition. Oversee strategic client relationships, delivery performance and commercial operations, while developing the implementation team and advancing reusable assets, automation, and AI-enabled practices.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent practical experience, at least five years leading enterprise software or SaaS implementations, and at least three years of people leadership. Candidates should have experience delivering complex client-facing programs, strong knowledge of SaaS implementation and governance, and the ability to manage scope, risk, budgets, timelines, resources, integrations, and executive expectations; loyalty platform experience is preferred.

Skills

Program Delivery
Implementation Governance
Project Risk Management
Scope and Budget Management
Team Leadership
People Management
Data Architecture
System Integrations
APIs
EDI
Retail Operations
Loyalty Platforms
Resource Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

CORA Loyalty
Enterprise SaaS
Implementation Methodology
Program Delivery
Delivery Governance
Project Management
Client Implementations
Loyalty Platforms
Retail Operations
Grocery
eCommerce
System Integration
APIs
EDI
Data Architecture
Data Migration
Solution Architecture
Configuration
Testing
Launch Readiness
Hypercare
Customer Success
AI-Enabled Tools
Automation
Portfolio Management
Utilization Management
Capacity Planning
Resource Allocation
Statements of Work
Change Requests

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