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Added 1 min ago
A
Director of Venues (Full Time)
AccorHotel
Edmonton, AB
- Full-time
Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Director of Venues, you will strategically lead the team to take guest…
Added 1 min ago
RB
Senior Manager Operations, Tax Operations
Royal Bank of Canada
Toronto, ON
- Full-time
…independently with minimal supervision; seeking assistance from Director as appropriate. This position contains increased elements of risk which are managed through operational reviews and…
Added 31 mins ago
CE
Peer Housing Navigator
CMHA Edmonton
Edmonton, AB
- $23.59 to $32.13 CAD / hour
- Part-time
…initiatives. The organization is committed to person-centred service delivery, collaboration, lived-experience leadership, and continuous improvement in support of meaningful and lasting…
Added 31 mins ago
RT
Director, Financial Planning and Analysis
Raising The Village
Remote, Canada
- Full-time
- Remote
Job title: Director, Financial Planning and Analysis
Added 45 mins ago
SR
Director of Commercial Services
Swim Recruiting
Vancouver, BC
- $120 to $150 CAD / hour
- Contract
Our client is seeking a senior commercial leader to take on an embedded Director, Commercial Services assignment. You will lead the function and its team day to day, helping major…
Added 45 mins ago
GW
Director Corporate Services
Gowling WLG
Ottawa, ON
- $160,000 to $200,000 CAD / year
- Full-time
The Director, Corporate Services is a senior leadership role responsible for overseeing the delivery of corporate services across all Gowling WLG offices nationally. This role provides…
Added 2 hours ago
CE
Peer Housing Navigator
CMHA Edmonton (Canadian Mental Health Association - Edmonton)
AB · Edmonton, AB
- $23.59 to $32.13 CAD / hour
- Part-time
…initiatives. The organization is committed to person-centred service delivery, collaboration, lived-experience leadership, and continuous improvement in support of meaningful and lasting…
Added 2 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Partner with the Senior Director, Human Resources on complex or high-risk matters.
Added 2 hours ago
Sr Dir, Finance Consolidation
Rogers Communications
Toronto, ON
The Senior Director, Finance Consolidation is responsible for leading enterprise-wide financial planning, forecasting, budgeting, consolidation, and executive reporting across all major…
Added 2 hours ago
RD
Senior Associate
RBC Dominion Securities
Richmond Hill, ON
- Full-time
The RBC Dominion Securities branch located in Richmond Hill is looking for a resourceful, efficient and collaborative individual to join a high-performing Director's Council Team.
Added 2 hours ago
CI
Proposal Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
Acts as back-up to the Director Proposals / Senior Proposal Manager in assigning proposal development responsibilities
Added 2 hours ago
UO
Manager, Equity, Diversity and Inclusion (EDI) in Research, Research Services
University of Calgary
Calgary, AB
- Full-time
Reporting to the Senior Director, Research Services, the Manager, EDI in Research leads a team that supports institutional EDIA initiatives, including advising and collaborating on major…
Added 3 hours ago
R
Director, Delivery & Implementation
RewardOps
Canada
- Full-time
Lead, mentor, and develop a high-performing team of Implementation Managers, Program Delivery Leads, Senior Consultants, and Implementation Consultants.
Added 3 hours ago
NB
Product Owner
National Bank of Canada
Montreal, QC
- Full-time
As a Director, Product Owner within the New Products & Activities team at National Bank of Canada, you will play a pivotal role in shaping and delivering strategic initiatives that drive…
Added 3 hours ago
WO
Nurse Practitioner - Stroke Program
William Osler Health System
Brampton, ON
- Full-time
Reporting to the Director, Cardiovascular, Chronic Disease and Stroke, the Nurse Practitioner (NP) will be responsible for the provision of clinical care within the Stroke program.
Added 3 hours ago
TB
Senior Manager, Supply Chain Analytics
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Senior Manager, Supply Chain Analytics, reporting to the Senior Director, Supply Chain. This vacancy is a full-time, permanent opportunity. The Sr. Manager,…
Added 3 hours ago
CG
Proposal Specialist
Calian Group
Ottawa, ON
- Full-time
Acts as back-up to the Director Proposals / Senior Proposal Manager in assigning proposal development responsibilities
Added 3 hours ago
WO
Nurse Practitioner - Stroke Program
William Osler Health System
Brampton, ON
- Full-time
Reporting to the Director, Cardiovascular, Chronic Disease and Stroke, the Nurse Practitioner (NP) will be responsible for the provision of clinical care within the Stroke program.
Added 3 hours ago
NB
Product Owner
National Bank of Canada
Montreal, QC
- Full-time
As a Director, Product Owner within the New Products & Activities team at National Bank of Canada, you will play a key role in driving strategic transformation initiatives across our…
Added 3 hours ago
Senior Project Manager - Vancouver
Bronswerk Group & Affiliates
North Vancouver, BC
Reporting to the Director PMO, the Senior Site Project Manager manages the operational, financial, technical, and human resources necessary to meet contractual and company obligations for…
Added 3 hours ago
Manager, Software Development (Vehicle Services)
PayByPhone
Vancouver, BC
Reports to: Senior Director, Application Development
Added 3 hours ago
GW
Director Corporate Services
Gowling WLG
Ottawa, ON
- $160,000 to $200,000 CAD / year
- Full-time
The Director, Corporate Services is a senior leadership role responsible for overseeing the delivery of corporate services across all Gowling WLG offices nationally. This role provides…
Added 3 hours ago
BB
Biomarker & Bioanalytical Development Lead (Director / Senior Director)
Borealis Biosciences, Inc.
Vancouver, BC
- Full-time
The Biomarker & Bioanalytical Development Lead is Borealis' senior scientific owner of bioanalytical and biomarker strategy across our RNA therapeutics portfolio. This leader will design,…
Added 3 hours ago
MU
Associate Director Operations and Systems
McGill University
Brown Student Serv.
- Full-time
Reporting to the Director of the Scholarships & Student Aid Office, the Associate Director provides strategic leadership in operations, systems, and service delivery. The role oversees…
Added 4 hours ago
Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)
Amazon
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RewardOps

Director, Delivery & Implementation

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Description:

The role is accountable for implementation delivery from initial planning through to configuration, integration, testing, launch, hyper care, and transition. By establishing clear standards, governance, and operating practices, the Director will ensure complex programs are delivered with appropriate visibility, control, and focus on client business outcomes.

The ideal candidate brings enterprise SaaS implementation leadership, strong client-facing experience, and an understanding of loyalty, eCommerce, grocery, or retail operations. They will serve as a trusted advisor to client executives, a senior escalation point for strategic engagements, and a key partner to Product, Engineering, Sales, Customer Success, Support, and Partnerships leadership.

This leader will build and develop a high-performing delivery team while advancing CORA Loyalty's implementation methodology, automation capabilities, and use of AI-enabled tools. The role will strengthen delivery consistency, improve operational efficiency, accelerate time to value, and create a more scalable implementation model.

Key Performance Indicators: Success in this role will be measured against the following:

Implementation Cycle Time
Scope Control
Milestone Performance and On-Time Go-Live %
Client Adoption
First-Time Right Implementation
Customer Health After Hypercare
Utilization
Delivery Margin

Key Responsibilities

Strategic Leadership & Delivery Excellence

Set and uphold the strategic direction for CORA Loyalty's Delivery and Implementation function.
Build and scale the program delivery capability required to support complex and strategically significant engagements.
Own the Client Implementation Methodology including delivery playbooks, governance, templates, reusable assets, onboarding standards, launch readiness, and transition to Customer Success.
Establish measurable delivery standards and KPIs focused on quality, client adoption, operational efficiency, financial performance, and team development.
Advance the use of AI to improve implementation planning, project delivery, documentation, testing, client enablement, and operational reporting while maintaining appropriate governance and quality standards.
Develop and maintain reusable implementation assets - including templates, automation, AI-assisted tooling, integration patterns, configuration libraries, and delivery playbooks - to improve implementation quality, consistency, and time-to-value.
Drive continuous improvement across implementation processes, governance, and operating practices.

Client Leadership & Program Delivery

Serve as senior sponsor and escalation point for strategic and high-risk client implementations.
Build trusted relationships with client sponsors, operational leaders, technology stakeholders, and executive teams.
Ensure client objectives, adoption goals, business outcomes, and success measures are clearly defined and managed throughout each engagement.
Provide executive oversight of complex deployments and personally lead or support the most strategically significant programs.
Lead risk identification, mitigation planning, issue resolution, and executive communication across the implementation portfolio.
Partner with Customer Success and Support to ensure effective transition from implementation to ongoing adoption and value realization.
Collaborate with Sales and Solution Consulting to align client expectations, implementation strategy, scope, and success criteria from project inception.

Implementation Governance & Quality

Establish and enforce implementation standards across planning, discovery, solution design, configuration, integration, testing, training, launch, and hypercare.
Implement governance models that strengthen visibility, accountability, decision-making, risk management, and delivery quality.
Maintain executive oversight of program health and ensure delivery gaps are addressed with appropriate speed and rigor.
Capture lessons learned and use them to improve frameworks, operating processes, and team capability.

Solution Delivery & Technical Enablement

Maintain a strong working knowledge of CORA Loyalty platform capabilities, configuration models, integration patterns, and implementation best practices.
Provide implementation leadership and coordinate with Product and Engineering on solution architecture, data migration, system configuration, integration strategy, and technical deployment approaches.
Coordinate delivery of complex integrations in partnership with Product, Engineering, client technical teams, and third-party vendors.
Build organizational capability across implementation tooling, integration patterns, configuration approaches, deployment practices, and client enablement.

Operational & Commercial Leadership

Establish operational rhythms including portfolio reviews, delivery forecasting, utilization management, implementation analytics, and continuous improvement initiatives.
Monitor implementation portfolio health through delivery, financial, operational, and client outcome metrics.
Oversee implementation forecasting, staffing, utilization, capacity planning, and resource allocation.
Support Statements of Work, implementation estimates, change requests, and delivery commitments.
Partner with PMO leadership to strengthen governance, forecasting, resource planning, and project execution.
Provide executive reporting on implementation performance, client health, delivery risks, capacity, and emerging trends.

Team Leadership & Talent Development

Lead, mentor, and develop a high-performing team of Implementation Managers, Program Delivery Leads, Senior Consultants, and Implementation Consultants.
Establish clear roles, performance expectations, decision rights, and accountability across the team.
Attract, develop, and retain talent with strong delivery, technical, commercial, and client leadership capabilities.
Build team capability through structured coaching, training, mentorship, and knowledge-sharing.
Partner with leadership on workforce planning, hiring, onboarding, succession planning, and organizational development.
Foster a culture of accountability, collaboration, continuous learning, innovation, and strong client focus.

Required Experience And Capabilities

Bachelor's degree in Business, Information Systems, Computer Science, Supply Chain, Retail Operations, or a related field; equivalent practical experience may be considered.
5+ years of progressive experience leading enterprise software, SaaS, or technology implementations.
3+ years of people-leadership experience managing implementation, consulting, delivery, or professional services teams.
Proven experience leading client-facing delivery for complex enterprise customers and managing multiple concurrent implementations.
Strong knowledge of SaaS implementation methodologies, program governance, and enterprise software deployment practices.
Demonstrated ability to manage delivery risk, scope, timelines, budgets, resource requirements, and client expectations.
Strong analytical, problem-solving, decision-making, and executive presentation capabilities.
Strong understanding of data architecture, system integrations, APIs, EDI, and enterprise application ecosystems.
Loyalty platform experience strongly preferred; familiarity with grocery, retail, or eCommerce operations is an asset.

Business Unit:

RewardOps

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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More about this job

Responsibilities

Lead CORA Loyalty’s implementation function, methodology, governance, and delivery standards across complex enterprise client programs from planning through launch, hypercare, and transition. Oversee strategic client relationships, delivery performance and commercial operations, while developing the implementation team and advancing reusable assets, automation, and AI-enabled practices.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent practical experience, at least five years leading enterprise software or SaaS implementations, and at least three years of people leadership. Candidates should have experience delivering complex client-facing programs, strong knowledge of SaaS implementation and governance, and the ability to manage scope, risk, budgets, timelines, resources, integrations, and executive expectations; loyalty platform experience is preferred.

Skills

Program Delivery
Implementation Governance
Project Risk Management
Scope and Budget Management
Team Leadership
People Management
Data Architecture
System Integrations
APIs
EDI
Retail Operations
Loyalty Platforms
Resource Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

CORA Loyalty
Enterprise SaaS
Implementation Methodology
Program Delivery
Delivery Governance
Project Management
Client Implementations
Loyalty Platforms
Retail Operations
Grocery
eCommerce
System Integration
APIs
EDI
Data Architecture
Data Migration
Solution Architecture
Configuration
Testing
Launch Readiness
Hypercare
Customer Success
AI-Enabled Tools
Automation
Portfolio Management
Utilization Management
Capacity Planning
Resource Allocation
Statements of Work
Change Requests

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