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Added 2 months ago
M
Senior Research Engineer – Machine Learning, Computer Vision
mtl.ai
Montreal, QC
- Full-time
The Tech Stack: Expert-level python, CUDA/GLSL, C++, and Multi-view Geometry.
Added 5 months ago
S
Forward Deployment Engineer
SymphonyAI
UNAVAILABLE, Ontario
- Full-time
…are looking for a dynamic and innovative Forward Deployment Engineer to join our Professional Services…
Added 2 months ago
M(
Senior Applied Machine Learning Engineer - Asset Intelligence
MaintainX (An Autodesk Company)
Remote, Canada
- $123,000 to $180,000 CAD / year
- Full-time
- Remote
Expertise in Python, and strong familiarity with PyTorch, TensorFlow, and cloud ML stacks (AWS, Databricks, or similar).
Added 2 months ago
CA
AI Engineer
Cambio AI Inc.
Remote, Canada
- Full-time
- Remote
We're looking for an AI Engineer to build AI-powered features, help teammates do their best work, and have fun doing it.
Added 2 months ago
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Solutions Engineer (Pre-Sales)
Gumloop
Vancouver, BC
- Full-time
As a Pre-Sales Solutions Engineer at Gumloop, you'll be the technical partner Account Executives rely on to win deals, and work directly with prospects to turn their highest-value…
Added 2 months ago
R
Senior Technical Support Engineer (T3)
Rewind
Remote, Canada
- $100,000 to $120,000 CAD / year
- Full-time
- Remote
The Senior Technical Support Engineer (T3) is the highest tier of our support organization, serving as a bridge between customer support and engineering. You will own the most complex,…
Added 2 months ago
Sr. Data Engineer, WW Pricing Data and Insights
Amazon
Vancouver, BC
As a Senior Data Engineer, you will be a technical lead on the team, leading designs and mentoring engineerings on the team. you will create data models and ML data infrastructure that…
Added 6 months ago
IE
Software Development Engineer in Test
Intercontinental Exchange Holdings, Inc.
Calgary, AB
- Full-time
As a Software Development Engineer in Test you will work with the Systems Analysts, Development, and QA to understand the business/product requirements, system requirements and test…
Added 4 months ago
AM
SoC DFX Scan / ATPG Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
You are a motivated engineer with a strong understanding of DFT fundamentals and ASIC design flows. You enjoy solving complex technical challenges, applying strong analytical and debugging…
Added 2 months ago
AM
Sr. Systems Design Engineer - Data Center GPU
Advanced Micro Devices, Inc
Markham, ON
- Full-time
We are looking for a dynamic, energetic Sr. Systems Design Engineer to join our growing Data Center GPU team. As a key contributor to the success of AMD’s product, you will be part of a…
Added 2 months ago
AM
Design Verification Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
The Data Accelerator (DACC) team at AMD is seeking an experienced Silicon Design Verification Engineer to take a significant role across multiple aspects of IP verification. This is an…
Added 2 months ago
Lead Software Engineer
Momentum Financial Services Group
Toronto, ON
The Job: Lead Software Engineer, Backend & Cloud Platform
Added 2 months ago
Staff/Sr Staff Electro-Optic Link Codesign Engineer
Lightmatter
Toronto, ON
We are seeking a Sr. Staff Engineer, Photonic Link Co-Design to join our Laser Systems Architecture & Engineering team. This is one of the most technically demanding roles at Lightmatter:…
Added 2 months ago
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Ingénieur(e) Full Stack Senior, HTS Assist// Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform
Hopper
Remote, Canada
- Full-time
- Remote
…technologique : interfaces React/TypeScript, services Scala et Python, et infrastructure infonuagique. L'équipe est restreinte et expérimentée, la portée des responsabilités est large, et…
Added 2 months ago
H
Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform
Hopper
Remote, Canada
- $200,000 to $250,000 CAD / year
- Full-time
- Remote
…largest travel brands. We're looking for a senior full stack engineer to anchor this product, owning the realtime and voice layer end to end while building across React/TypeScript front…
Added 2 months ago
SH
Data Engineer
Spectrum Health Care
Toronto, ON
- Full-time
Are you a Data Engineer with experience building cloud-based data solutions and transforming healthcare data into actionable insights? At Spectrum Health Care (Spectrum), we're building a…
Added 2 months ago
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Ingénieur de données Databricks / Data Engineer Databricks
Avanquest
Montreal, QC
- Full-time
Added 2 months ago
Director - Data Solution Delivery, Wealth Management
Scotiabank
Toronto, ON
Effective programming/query skills and in-depth knowledge of common data manipulation, visualization, and analytical tools (e.g., Python, Java, PowerBI, etc.).
Added 6 months ago
PA
Cloud Operations Engineer
Porter Airlines Inc.
Toronto, ON
- Full-time
The Cloud Operations Engineer is responsible for ensuring the operational integrity, stability, and reliability of cloud-based systems and applications hosted on AWS. This role involves…
Added 2 months ago
Senior Release Engineer
Questrade Financial Group
Toronto, ON
We’re looking for our next Senior Release Engineer. Could It Be You?
Added 2 months ago
Senior Analytics Engineer (m/f/d)
AutoTrader.ca
Toronto, ON
As a Senior Analytics Engineer, you will be a senior technical contributor within the Analytics Engineering team and help shape the data foundations behind reporting, self-service…
Added 2 months ago
M
Director Data Engineering
McKesson
Mississauga, ON
- Full-time
Proficiency in multiple programming languages (Python, Scala, SQL, .NET) and infrastructure
Added 2 months ago
Senior Software Engineer, Data - Mapping
Lyft
Toronto, ON
As a Senior Software Engineer, Data on the Mapping team, you will collaborate with our world-class team of engineers, product managers, and scientists to grow and improve the quality of…
Added 2 months ago
PF
Ingénieur·e senior en implantation | Senior Implementation Engineer
Power Factors
Remote, Canada
- Remote
Connaissance des langages de script tels que Python ou Bash.
Added 2 months ago
FL
Data Engineer (Databricks)
Fluent, LLC
Remote, Canada
- Full-time
- Remote
You are known as a strong and efficient IC Data Engineer, with the ability to assist in designing engineering solutions, data modeling, and building architecture. You are familiar with the…

Rewind

Senior Technical Support Engineer (T3)

Remote, Canada

Remote

$100,000 to $120,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in a technical support, solutions engineering, or software development role
Posting language: English
Posted: Aug 25, 2026

Original job description

Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50). We invite you to read our startup story to learn where we came from and where we’re going.

Read about our mission, story and values here.
To find out more about our perks, click here.
Some of our Blogs might help you get a better understanding of what we do here. You can find them all here.

Thriving at Rewind:

We embrace the fast-paced, ever-changing nature of startup life. If you love working with speed, agility, and creativity, you’ll feel right at home here. Here's what it takes to succeed with us:

Team-First Mentality: We put teamwork at the core of everything we do, believing that we are better when we are together. Success is shared, and when the team wins, we all win.
Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. We go beyond meeting expectations - we aim to exceed them.
Flexible Work-Life Approach: We encourage balance and understand the need to recharge. While we stay agile for urgent needs, we make sure there's time to recover and enjoy life.
Customer Centricity: Our commitment to customers shapes everything we do. We listen, build relationships, and innovate - from our dedicated customer support team to our engineers, everyone at our company is focused on solving problems that matter most to our users.
Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our success.
We Make Time for Fun: We work hard and make time to enjoy the journey. It’s not just about hitting milestones - it’s about making the experience rewarding along the way.

The Senior Technical Support Engineer (T3) is the highest tier of our support organization, serving as a bridge between customer support and engineering. You will own the most complex, ambiguous technical escalations that our T1 and T2 teams cannot resolve - including issues that previously required involvement from the Engineering Run Team.

The Role

As a Senior Technical Support Engineer, you will serve as the final escalation point within the support organization. You bring a software development background and deep technical instincts to diagnose root causes, reproduce edge cases, write or read code to understand issues at depth, and work directly with the Engineering team to drive resolution. This is not a traditional support role - you will spend a significant portion of your time doing technical investigation work that sits at the boundary of support and engineering.

This role requires participation on a on-call rotation including weekends and holidays.

What You'll Do

Own the most complex technical escalations from T1 and T2, serving as the final line of defense.
Investigate and reproduce customer-reported bugs, data inconsistencies, and integration failures across Rewind's supported platforms (Jira, Confluence, GitHub, Shopify, QuickBooks Online, and more)
Read and write code (primarily in the context of debugging and scripting) to diagnose issues, test hypotheses, and validate fixes
Work directly with Engineering to clearly articulate bugs, provide reproducible test cases, and track fixes through to resolution
Manage and resolve issues in customer environments involving API integrations, OAuth configurations, webhook failures, and platform-level permissions
Handle data restoration requests and complex recovery scenarios requiring deep knowledge of Rewind's backup architecture
Own enterprise customer onboarding when required, including installation, deployment, and education, ensuring the customer is fully set up for success
Help build and maintain the internal knowledge base for complex issue patterns, enabling T1/T2 to self-serve future resolutions
Participate in on-call rotations for P1 incidents affecting enterprise customers
Identify recurring escalation patterns and proactively surface product improvement opportunities to Engineering and Product

What You Bring

Required

5+ years of experience in a technical support, solutions engineering, or software development role
Computer Science degree or equivalent practical experience (you can read and write code)
Proficiency in at least one scripting or programming language (Python, Ruby, JavaScript, or similar)
Strong understanding of REST APIs, OAuth, webhooks, and modern SaaS integration patterns
Experience with cloud platforms and SaaS ecosystems (Atlassian, GitHub, Shopify, or similar)
AWS - CloudWatch for logs, OpenSearch/Kibana for search infrastructure, SQS/SNS for async processing
Ability to read logs, inspect API responses, and debug issues at the network and application layers
Exceptional written and verbal communication - you can explain a complex technical root cause to a non-technical customer and to an engineer on the same day
Comfort working independently in ambiguous, high-stakes situations with limited documentation

Nice to Have

Experience with backup, recovery, or data resilience products
Familiarity with Jira, Confluence, or Atlassian platform administration
Experience with PostgreSQL and DynamoDB
Prior experience in a SaaS company at a similar scale (Series B / growth stage)
Experience working with enterprise customers and navigating complex account relationships

Location

There is a strong preference for candidates based in Ontario for easier collaboration.

Compensation Philosophy
The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

If your expectations are above this range, it may be because your experience aligns with a more senior level. In some cases, we’re open to hiring at a higher level for the right person and are committed to paying competitively and fairly.

If your experience is closer to an earlier career stage, we may still consider your application. In that case, we would evaluate the role at a different level within our levelling framework, which would correspond to a salary below the range shown.

Pay is just one part of the overall compensation at Rewind.

Why join Rewind

At Rewind, you’ll help shape the future of data protection for thousands of businesses. We’re performance-driven, innovative, and not afraid to challenge what’s possible. You’ll join a team that values trust, accountability, and respect for people’s time - and encourages every employee to experiment, think critically, and grow.

We support innovation through experimentation - including smart use of AI tools - and believe the best ideas come from those who aren’t afraid to push boundaries.

How Rewind Will Support You
We know that enjoying the journey is just as important as reaching our goals. We work hard to create a positive, inclusive environment where fun and laughter are part of our everyday routine. We also offer a variety of benefits to support your success both at work and in your personal life which includes but is not limited to:

Flexible work hours
Employee stock options
Health benefits
3 weeks vacation
7 life leave days
2 Level Up days for professional development
1 volunteer day
Summer Fridays and office closed during the holiday break in December
Paid parental leave
$2000/year wellness/home office allowance
$5000/year professional development allowance

Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. We value how each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. We strongly encourage candidates of all different backgrounds and identities to apply.

AI Usage

Our recruitment process may include the use of artificial intelligence–enabled tools to help manage and review applications efficiently. These tools assist our team, but hiring decisions are ultimately made by human reviewers.

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More about this job

Responsibilities

The Senior Technical Support Engineer serves as the final escalation point for complex technical issues, bridging the gap between customer support and engineering. Responsibilities include investigating bugs, writing code for debugging, managing data restorations, and collaborating with the engineering team to drive resolutions.

Requirements

Candidates must have 5+ years of experience in technical support or software development and a degree in Computer Science or equivalent practical experience. Proficiency in at least one scripting language and strong knowledge of REST APIs, cloud platforms, and SaaS ecosystems are required.

Skills

Technical support
Software development
Python
Ruby
JavaScript
REST APIs
OAuth
Webhooks
SaaS integration
AWS
CloudWatch
OpenSearch
Kibana
PostgreSQL
DynamoDB
Debugging

Benefits

Flexible work hours
Employee stock options
Health benefits
3 weeks vacation
7 life leave days
2 Level Up days for professional development
1 volunteer day
Summer Fridays
Paid parental leave
Wellness allowance
Home office allowance
Professional development allowance

Remote locations

Ontario, Canada

Remote locations (standardized)

Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Software Development
SaaS
Jira
GitHub
Confluence
Shopify
QuickBooks Online
REST APIs
OAuth
Webhooks
AWS
CloudWatch
OpenSearch
Kibana
SQS
SNS
PostgreSQL
DynamoDB
Debugging
Data Restoration
Enterprise Support
On-call
Scripting
Python
Ruby
JavaScript
API Integrations
Cloud Infrastructure
Technical Escalation

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