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Added 2 months ago
MM
Senior Product Engineer
Modine Manufacturing Company
Calgary, AB
- Full-time
The Senior Product Engineer reports to the Engineering Supervisor and is located at the Calgary, AB facility. She/he works within the Engineering Department to lead the design of assigned…
Added 2 months ago
S
AI Engineer
Sanofi
Toronto, ON
- Full-time
We are seeking a skilled AI Engineer to drive innovation and impact at the intersection of AI and Commercial operations. This role will be a part of the Digital Commercial Advanced…
Added 2 months ago
OG
Sales Engineer
Oetiker Group
Alliston, ON
- Full-time
Bachelor level degree in Engineering or other field supplemented with relevant technical experience
Added 2 months ago
Apprentice AME
The Talent Team at Perimeter Aviation
Winnipeg, MB
Reporting to the Crew Chief and the Maintenance Manager, the Aircraft Maintenance Engineer Apprentice’s primary responsibilities include, but are not limited to, servicing, inspecting,…
Added 2 months ago
C
CAD Designer, Senior
CB&I
Calgary, AB
- Full-time
…on specific tasks. The role directly reports to the Project Engineer and routinely interacts with other Plate Structures Designers, Plate Structures Engineers and…
Added 2 months ago
C
CAD Designer
CB&I
Calgary, AB
- Full-time
…course of time, capabilities for detailing must increase as level of complexity of assignments and expectations for working independently with less supervision. The role directly reports to…
Added 2 months ago
R
Senior Technical Support Engineer (T3)
Rewind
Remote, Canada
- $100,000 to $120,000 CAD / year
- Full-time
- Remote
The Senior Technical Support Engineer (T3) is the highest tier of our support organization, serving as a bridge between customer support and engineering. You will own the most complex,…
Added 2 months ago
CC
CAD Designer
CB&I Careers
Calgary, AB
- Full-time
…course of time, capabilities for detailing must increase as level of complexity of assignments and expectations for working independently with less supervision. The role directly reports to…
Added 2 months ago
CC
CAD Designer, Senior
CB&I Careers
Calgary, AB
- Full-time
…on specific tasks. The role directly reports to the Project Engineer and routinely interacts with other Plate Structures Designers, Plate Structures Engineers and…
Added 2 months ago
S
Technicien(ne) service automatisation du bâtiment
Siemens
Montreal, QC
- Full-time
Performs preventive maintenance and diagnostics on systems and components according to the service level agreement
Added 2 months ago
SH
Data Engineer
Spectrum Health Care
Toronto, ON
- Full-time
Are you a Data Engineer with experience building cloud-based data solutions and transforming healthcare data into actionable insights? At Spectrum Health Care (Spectrum), we're building a…
Added 2 months ago
PA
Lead, Systems Design
Porter Airlines Inc.
Toronto, ON
- Full-time
In this role, you will be accountable to translate high-level architectural blueprints into detailed technical specifications and actionable design artifacts. As a senior individual…
Added 2 months ago
Kitchen Engineer
Recipe Unlimited
Vaughan, ON
The Kitchen Engineer provides operational consulting to cross-functional stakeholders who drive new menu or packaging items and new food-production equipment, systems, and process projects…
Added 2 months ago
A
Business Intel Engineer, WW Promotions and Events Data and Insights
Amazon
Vancouver, BC
- Full-time
This role requires a hands-on engineer, with high learn and be curious, that is able to invest, simplify, and deliver for their customers. We are looking for a person with broad analytical…
Added 2 months ago
VC
Process Engineer
Vuteq Canada Inc.
Woodstock, ON
- $65,000 to $85,000 CAD / year
We are currently looking for a Process Engineer to join our team!
Added 2 months ago
KC
Platform Backend Engineer - Go/Rust & Distributed Systems
Kaseya Careers
Toronto, ON
- $160,000 to $240,000 CAD / year
Platform Backend Engineer - Go/Rust & Distributed Systems
Added 2 months ago
SM
Executive & Administrative Assistant
Ste Marie
Vancouver, BC
- Full-time
Ste Marie’s singular purpose is to bring possible worlds to life; we exist to evoke a feeling, engineer experiences, and to activate that which can and should be. As an internationally…
Added 2 months ago
Senior Project Engineer - Seller-Doer in Vancouver
Baird & Associates
Vancouver, BC
Senior Project Engineer - Coastal Engineering - Vancouver, BC
Added 2 months ago
N
Member Technical Staff - DevEx (NKP)
Nutanix
Vancouver, BC
- $132,000 to $198,000 CAD / year
- Full-time
…escalated customer problems on a day-to-day basis as a Sustaining Engineer. You will be a vital part of our mission to maintain Nutanix's high industry standard NPS (Net Promoter Score) by…
Added 1 month ago
Software Engineer
SALT XC
Toronto, ON
Join us as a Software Engineer building the next generation of AI products. This hands-on engineering role combines Platform Engineering, Security, and Software Development to create the…
Added 2 months ago
YI
Support Engineer in Test (Bilingual – French/English)
YuJa Inc.
Toronto, ON · North York, Ontario
- From $50,000 CAD / year
- Full-time
As a Support Engineer in Test, you will play a pivotal role in ensuring the stability and reliability of our company's infrastructure and software environment. Your responsibilities extend…
Added 2 months ago
YI
AI Engineer
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
…inclusive, user-centric solutions. We’re looking for a passionate AI Engineer to join our core engineering team and help design, build, and scale our AI infrastructure and…
Added 2 months ago
SC
Quality Manager
Silgan Containers
Montreal, QC · Lachine Quebec-SP
- Full-time
Required: 5 years experience as a Quality Coordinator, Quality Engineer, or related position.
Added 2 months ago
A
Transportation Designer- Rail & Transit
Arcadis
Toronto, ON
- Full-time
Arcadis is seeking a motivated and enthusiastic entry-level Transportation Designer - Rail & Transit to join our growing Ontario Rail & Transit team. This is an exciting opportunity for…
Added 2 months ago
C
Building Operator
CBRE
Toronto, ON · Scarborough, ON
- Full-time
…to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service…

Rewind

Senior Technical Support Engineer (T3)

Remote, Canada

Remote

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in a technical support, solutions engineering, or software development role
Posting language: English
Posted: Aug 25, 2026

Original job description

Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50). We invite you to read our startup story to learn where we came from and where we’re going.

Read about our mission, story and values here.
To find out more about our perks, click here.
Some of our Blogs might help you get a better understanding of what we do here. You can find them all here.

Thriving at Rewind:

We embrace the fast-paced, ever-changing nature of startup life. If you love working with speed, agility, and creativity, you’ll feel right at home here. Here's what it takes to succeed with us:

Team-First Mentality: We put teamwork at the core of everything we do, believing that we are better when we are together. Success is shared, and when the team wins, we all win.
Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. We go beyond meeting expectations - we aim to exceed them.
Flexible Work-Life Approach: We encourage balance and understand the need to recharge. While we stay agile for urgent needs, we make sure there's time to recover and enjoy life.
Customer Centricity: Our commitment to customers shapes everything we do. We listen, build relationships, and innovate - from our dedicated customer support team to our engineers, everyone at our company is focused on solving problems that matter most to our users.
Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our success.
We Make Time for Fun: We work hard and make time to enjoy the journey. It’s not just about hitting milestones - it’s about making the experience rewarding along the way.

The Senior Technical Support Engineer (T3) is the highest tier of our support organization, serving as a bridge between customer support and engineering. You will own the most complex, ambiguous technical escalations that our T1 and T2 teams cannot resolve - including issues that previously required involvement from the Engineering Run Team.

The Role

As a Senior Technical Support Engineer, you will serve as the final escalation point within the support organization. You bring a software development background and deep technical instincts to diagnose root causes, reproduce edge cases, write or read code to understand issues at depth, and work directly with the Engineering team to drive resolution. This is not a traditional support role - you will spend a significant portion of your time doing technical investigation work that sits at the boundary of support and engineering.

This role requires participation on a on-call rotation including weekends and holidays.

What You'll Do

Own the most complex technical escalations from T1 and T2, serving as the final line of defense.
Investigate and reproduce customer-reported bugs, data inconsistencies, and integration failures across Rewind's supported platforms (Jira, Confluence, GitHub, Shopify, QuickBooks Online, and more)
Read and write code (primarily in the context of debugging and scripting) to diagnose issues, test hypotheses, and validate fixes
Work directly with Engineering to clearly articulate bugs, provide reproducible test cases, and track fixes through to resolution
Manage and resolve issues in customer environments involving API integrations, OAuth configurations, webhook failures, and platform-level permissions
Handle data restoration requests and complex recovery scenarios requiring deep knowledge of Rewind's backup architecture
Own enterprise customer onboarding when required, including installation, deployment, and education, ensuring the customer is fully set up for success
Help build and maintain the internal knowledge base for complex issue patterns, enabling T1/T2 to self-serve future resolutions
Participate in on-call rotations for P1 incidents affecting enterprise customers
Identify recurring escalation patterns and proactively surface product improvement opportunities to Engineering and Product

What You Bring

Required

5+ years of experience in a technical support, solutions engineering, or software development role
Computer Science degree or equivalent practical experience (you can read and write code)
Proficiency in at least one scripting or programming language (Python, Ruby, JavaScript, or similar)
Strong understanding of REST APIs, OAuth, webhooks, and modern SaaS integration patterns
Experience with cloud platforms and SaaS ecosystems (Atlassian, GitHub, Shopify, or similar)
AWS - CloudWatch for logs, OpenSearch/Kibana for search infrastructure, SQS/SNS for async processing
Ability to read logs, inspect API responses, and debug issues at the network and application layers
Exceptional written and verbal communication - you can explain a complex technical root cause to a non-technical customer and to an engineer on the same day
Comfort working independently in ambiguous, high-stakes situations with limited documentation

Nice to Have

Experience with backup, recovery, or data resilience products
Familiarity with Jira, Confluence, or Atlassian platform administration
Experience with PostgreSQL and DynamoDB
Prior experience in a SaaS company at a similar scale (Series B / growth stage)
Experience working with enterprise customers and navigating complex account relationships

Location

There is a strong preference for candidates based in Ontario for easier collaboration.

Compensation Philosophy
The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

If your expectations are above this range, it may be because your experience aligns with a more senior level. In some cases, we’re open to hiring at a higher level for the right person and are committed to paying competitively and fairly.

If your experience is closer to an earlier career stage, we may still consider your application. In that case, we would evaluate the role at a different level within our levelling framework, which would correspond to a salary below the range shown.

Pay is just one part of the overall compensation at Rewind.

Why join Rewind

At Rewind, you’ll help shape the future of data protection for thousands of businesses. We’re performance-driven, innovative, and not afraid to challenge what’s possible. You’ll join a team that values trust, accountability, and respect for people’s time - and encourages every employee to experiment, think critically, and grow.

We support innovation through experimentation - including smart use of AI tools - and believe the best ideas come from those who aren’t afraid to push boundaries.

How Rewind Will Support You
We know that enjoying the journey is just as important as reaching our goals. We work hard to create a positive, inclusive environment where fun and laughter are part of our everyday routine. We also offer a variety of benefits to support your success both at work and in your personal life which includes but is not limited to:

Flexible work hours
Employee stock options
Health benefits
3 weeks vacation
7 life leave days
2 Level Up days for professional development
1 volunteer day
Summer Fridays and office closed during the holiday break in December
Paid parental leave
$2000/year wellness/home office allowance
$5000/year professional development allowance

Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. We value how each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. We strongly encourage candidates of all different backgrounds and identities to apply.

AI Usage

Our recruitment process may include the use of artificial intelligence–enabled tools to help manage and review applications efficiently. These tools assist our team, but hiring decisions are ultimately made by human reviewers.

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More about this job

Responsibilities

The Senior Technical Support Engineer serves as the final escalation point for complex technical issues, bridging the gap between customer support and engineering. Responsibilities include investigating bugs, writing code for debugging, managing data restorations, and collaborating with the engineering team to drive resolutions.

Requirements

Candidates must have 5+ years of experience in technical support or software development and a degree in Computer Science or equivalent practical experience. Proficiency in at least one scripting language and strong knowledge of REST APIs, cloud platforms, and SaaS ecosystems are required.

Skills

Technical support
Software development
Python
Ruby
JavaScript
REST APIs
OAuth
Webhooks
SaaS integration
AWS
CloudWatch
OpenSearch
Kibana
PostgreSQL
DynamoDB
Debugging

Benefits

Flexible work hours
Employee stock options
Health benefits
3 weeks vacation
7 life leave days
2 Level Up days for professional development
1 volunteer day
Summer Fridays
Paid parental leave
Wellness allowance
Home office allowance
Professional development allowance

Remote locations

Ontario, Canada

Remote locations (standardized)

Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Software Development
SaaS
Jira
GitHub
Confluence
Shopify
QuickBooks Online
REST APIs
OAuth
Webhooks
AWS
CloudWatch
OpenSearch
Kibana
SQS
SNS
PostgreSQL
DynamoDB
Debugging
Data Restoration
Enterprise Support
On-call
Scripting
Python
Ruby
JavaScript
API Integrations
Cloud Infrastructure
Technical Escalation

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