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Added 13 mins ago
S
Sector Design Deputy Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
Reporting to Sector Manager in support of the Co-Development Phase of the Alto High-Speed Rail (HSR) programme, the Deputy Sector Manager performs a vital technical role in assisting the…
Added 13 mins ago
MF
Client Service Associate London, ON
MD Financial Management | Gestion financière MD
London, ON
- Full-time
Reporting to the Manager, Regional Administration, as a Client Service Associate, you will be responsible for providing administrative and operational support, both in-office and virtually,…
Added 13 mins ago
S
Station Design Deputy Manager
SYSTRA
Montreal, QC
- Full-time
Assist the Station Design Manager and wider team in coordinating submissions and technical inputs required for engagement with federal, provincial, and municipal authorities.
Added 13 mins ago
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Technology Architect
Akkodis
Canada
- Full-time
Extensive experience designing and implementing Microsoft Endpoint Configuration Manager (MECM/SCCM) solutions, including software deployment, patch management, operating system deployment,…
Added 13 mins ago
BC
Acquisitions Manager
Build Canada Homes | Maisons Canada
ON · Ontario, Canada
- Full-time
The Acquisitions Manager provides project management functions in support of the identification and facilitation of property acquisitions through the federal disposition process in order to…
Added 13 mins ago
S
Gestionnaire acquisition de talents
St-Amour
Quebec, QC
- Full-time
Mesurer l’expérience des nouveaux employés et identifier rapidement les facteurs pouvant affecter leur engagement ou leur rétention.
Added 13 mins ago
S
Station Design Coordinator
SYSTRA
Montreal, QC
- Full-time
Reporting to the Stations Design Manager, the Station Design Coordinator supports the technical coordination and design governance of assigned station projects. The role is responsible for…
Added 13 mins ago
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Senior Manager – Systems Requirements
SYSTRA
Toronto, ON
- Full-time
The Senior Manager, Systems Engineering Management (Requirements) is responsible for leading requirements management activities across the GO Expansion program and ensuring effective…
Added 13 mins ago
FG
Laline - Assistant Store Manager - Toronto Eaton Centre
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Toronto, ON
- Full-time
As a Assistant Store Manager, you are an experienced leader with exceptional service and sales acumen. Reporting into the Store Manager, you will support the growth and awareness of Laline…
Added 13 mins ago
Store Manager
UFA Co-operative Ltd.
Grimshaw, AB
As Store Manager, you will be responsible for leading all aspects of store operations, driving business performance, fostering a strong safety culture, and delivering an exceptional…
Added 13 mins ago
ES
Implementation Manager - ECP, Grants
Euna Solutions
ON · Oakville, Ontario
- Full-time
…spanning multiple agencies and funding streams within a single…
Added 13 mins ago
PS
Manager, Industry Development
Polaryn Solutions Inc.
Dartmouth, NS
- Full-time
Reporting to the Director of Partnerships & Industry Development, the Manager, Industry Development leads the delivery and expansion of COVE’s Innovation Challenges Program, and related…
Added 13 mins ago
WM
Container Welder (First shift)
Waste Management, Inc. (WM)
Ottawa, ON · CARP, ON
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 13 mins ago
HS
Human Resources Generalist
Hercules SLR
NS · Dartmouth, NS
- Full-time
Reporting to the HR Manager, you'll play an important role in supporting managers and employees across multiple locations and jurisdictions.
Added 14 mins ago
S(
Gestionnaire immobilier Westwalk DDO / Property Manager Westwalk DDO
Scalia (Les Propriétés)
Montreal, QC
- Full-time
Maîtrise des logiciels de gestion immobilière, y compris Yardi, avec un accent sur l'efficacité opérationnelle et l'engagement des locataires.
Added 14 mins ago
MP
Funeral Director, Funeral Services
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Richmond Hill, ON
- $41.4 to $46.43 CAD / hour
- Full-time
Annual Employee Engagement Surveys and Annual Employee Townhalls
Added 14 mins ago
OS
Client Success Manager
OneTEAM Sports Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We’re looking for a Client Success Manager to join our team in the Greater Toronto Area (GTA). The Client Success Manager will manage and grow key client relationships throughout the GTA,…
Added 14 mins ago
NB
Plant Manager
Northam Beverages
Kamloops, BC
- Full-time
Reporting to the President & COO, the Plant Manager is responsible for the overall hands-on leadership, performance, and management of the Kamloops facility. This role ensures the facility…
Added 14 mins ago
CL
Human Resources Manager
Community Living Oakville
Oakville, ON
- $75,000 to $90,000 CAD / year
- Full-time
Reporting to the Director of Human Resources, the Human Resources Manager is responsible for ensuring excellence in day-to-day people operations. This role leads the delivery of HR…
Added 14 mins ago
PC
Workforce Transformation Manager (HR Transformation)
PwC Canada
Ottawa, ON
- Full-time
…to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness. As a workforce consulting generalist at PwC, you will provide clients with…
Added 28 mins ago
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Manager Mental Health and Addictions Services
HealthCareersInSask.ca
North Battleford, SK
- Full-time
Job Description: The Manager, Mental Health and Addictions Services, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals.…
Added 28 mins ago
HI
Personal Lines Account Manager, Retail
HUB International
Brantford, ON
- Full-time
Join HUB as an Account Manager, Personal Lines Insurance
Added 28 mins ago
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Gestionnaire de Formation / Training Manager
Genetec
Remote, Canada
- Full-time
- Remote
…humaines, les opérations de prestation, la stratégie régionale, l’engagement client et la collaboration interfonctionnelle. Il consiste à traduire les normes mondiales des services…
Added 28 mins ago
Internal Auditor, Technology Audit & Data Analytics
Gibson Energy
AB · Calgary, AB
The Internal Auditor reports directly to the Senior Manager Internal Audit, Controls and Enterprise Risk. This role is responsible for delivering the organization’s risk-based Internal…
Added 44 mins ago
MC
Financial Services Representative - Contract
Meridian Credit Union
ON · Maple, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian

Rexall Pharmacy Group Ltd.

Pharmacy Client Engagement Representative

Mississauga, ON, Canada

$46,398 to $50,000 CAD / year · Full-time

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Job details

Pay: $46,398 to $50,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 1-2 years previous Nexxsys or related system experience is required
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Purpose

Reporting to Manager, Pharmacy Patient Contact Centre, the Pharmacy Client Engagement Representative will be responsible for contacting and engaging Rexall pharmacy clients, client’s caregivers, Rexall stores and operations team members. They will enroll and follow-up with clients on corporate client engagement pharmacy programs. As part of the role, the Pharmacy Client Engagement Representative will also provide support to Rexall stores on client engagement programs.

Job Dimensions

DIRECT REPORTS: N/A

FINANCIAL: N/A

OTHER: Client/Store interactions

Client/Store program enrollments

Available 7-days a week (including outside regular RSC office hours)

Available for rotational on-call (including outside regular RSC office hours)

Principal Responsibilities

Effectively execute corporate client engagement programs centrally to eligible Rexall clients/caregivers in professional & courteous manner
Deliver on program targets as it relates to client engagement, enrollment and key program critical metrics.
Professionally represent Rexall using excellent interpersonal and communication skills when interacting with clients, caregivers and Rexall stores and operations team members
Navigate and perform activities on the pharmacy system or other program tools to ensure effective and efficient execution of the client engagement program
Update and maintain appropriate files in a timely manner to ensure accuracy of the program.
Log all client and caregiver interactions and accurately craft and maintain action notes in an interaction tracking database
Accurately and expertly communicate engagement related outcomes with Rexall stores and operation teams in a timely manner
Adhere to regulations of a health information custodian with respect to personal health information in connection with Rexall clients
Achieve and maintain to a performance standard, including but not limited to; call volume, call quality, customer satisfaction in accordance with departmental direction and Standard Operating Procedures (SOP)
Adhere to shift schedules and maintain acceptable attendance
Perform other duties as assigned to support Rexall Pharmacy Group Ltd.

Knowledge, Skills And Experience

1-2 years previous Nexxsys or related system experience is required
Pharmacy Assistant/Technician experience is required
Previous experience in a support or help desk work environment is an asset
Previous experience using call center software is an asset
Proven customer service skills
Excellent communication skills both written and verbal
Intermediate digital literacy: Word, Excel, Outlook
Strong attention to detail and excellent organizational skills
Ability to work in a fast-paced environment and time critical environment independently and within a team environment
Discretion in handling confidential matters
Ability to employ professionalism, patience and self-control in handling upset customers and working with internal and external partners
This is role is filling an existing vacancy on the team

Context And Environment

Customer focused environment that requires the jobholder to build a relationship with the clientele while maintaining the call duration within the set standards. Must be capable of multi-tasking and able to converse and update tracker simultaneously. Able to type 30WPM and sit at a computer keyboard, view a computer monitor, and use a telephone headset for extended periods of time. Ability to be flexible and quickly adapt to changing business needs and processes.

Internal Communications

Manager, Pharmacy Patient Contact Centre
Pharmacy Client Engagement Representatives
Store and operations team members

External Communications

Rexall Pharmacy clients and client’s caregivers
Third party providers and consultants

Join Rexall Today!

If you're passionate about making a difference in healthcare, apply now to become a Pharmacist at Rexall. Help us empower healthier lives and build healthier communities together.

Are you #ALLin?

Our hiring process uses AI-enabled tools to assist with the assessment of applications based on job-related criteria. All decisions are made by the hiring team.

Rexall Pharmacy Group is committed to providing an accessible environment for all of our customers, employees, and job applicants. Rexall Pharmacy Group will make available to any selected applicants’ accommodations and/or accessible formats should they require. Candidates are encouraged to discuss any accommodation they may need in order to allow for the most effective selection process.

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More about this job

Responsibilities

Contact and engage pharmacy clients, caregivers, stores, and operations teams to enroll eligible clients in corporate pharmacy programs and provide follow-up and store support. Track interactions and program outcomes accurately, meet engagement and service performance targets, and protect personal health information.

Requirements

Requires 1–2 years of Nexxsys or related system experience and pharmacy assistant or technician experience. Candidates should have strong customer service and communication skills, intermediate digital literacy, attention to detail, and the ability to multitask in a fast-paced environment; support/help desk and call center software experience are assets.

Skills

Customer Service
Written And Verbal Communication
Attention To Detail
Organization
Digital Literacy
Microsoft Word
Microsoft Excel
Microsoft Outlook
Pharmacy System Navigation
Call Center Software
Client Engagement
Recordkeeping
Confidentiality
Multitasking
Adaptability
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Nexxsys
Pharmacy Systems
Pharmacy Assistant
Pharmacy Technician
Client Engagement
Client Enrollment
Caregiver Support
Customer Service
Call Center Software
Help Desk
Microsoft Word
Microsoft Excel
Microsoft Outlook
Digital Literacy
Interaction Tracking Database
Personal Health Information
Health Information Custodian
Standard Operating Procedures
Call Quality
Customer Satisfaction
Program Metrics
Recordkeeping
Confidentiality
Multitasking
30 WPM Typing

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