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Rexall Pharmacy Group Ltd.

Pharmacy Client Engagement Representative

Mississauga, ON, Canada

$46,398 to $50,000 CAD / year · Full-time

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Job details

Pay: $46,398 to $50,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 1-2 years previous Nexxsys or related system experience is required
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Purpose

Reporting to Manager, Pharmacy Patient Contact Centre, the Pharmacy Client Engagement Representative will be responsible for contacting and engaging Rexall pharmacy clients, client’s caregivers, Rexall stores and operations team members. They will enroll and follow-up with clients on corporate client engagement pharmacy programs. As part of the role, the Pharmacy Client Engagement Representative will also provide support to Rexall stores on client engagement programs.

Job Dimensions

DIRECT REPORTS: N/A

FINANCIAL: N/A

OTHER: Client/Store interactions

Client/Store program enrollments

Available 7-days a week (including outside regular RSC office hours)

Available for rotational on-call (including outside regular RSC office hours)

Principal Responsibilities

Effectively execute corporate client engagement programs centrally to eligible Rexall clients/caregivers in professional & courteous manner
Deliver on program targets as it relates to client engagement, enrollment and key program critical metrics.
Professionally represent Rexall using excellent interpersonal and communication skills when interacting with clients, caregivers and Rexall stores and operations team members
Navigate and perform activities on the pharmacy system or other program tools to ensure effective and efficient execution of the client engagement program
Update and maintain appropriate files in a timely manner to ensure accuracy of the program.
Log all client and caregiver interactions and accurately craft and maintain action notes in an interaction tracking database
Accurately and expertly communicate engagement related outcomes with Rexall stores and operation teams in a timely manner
Adhere to regulations of a health information custodian with respect to personal health information in connection with Rexall clients
Achieve and maintain to a performance standard, including but not limited to; call volume, call quality, customer satisfaction in accordance with departmental direction and Standard Operating Procedures (SOP)
Adhere to shift schedules and maintain acceptable attendance
Perform other duties as assigned to support Rexall Pharmacy Group Ltd.

Knowledge, Skills And Experience

1-2 years previous Nexxsys or related system experience is required
Pharmacy Assistant/Technician experience is required
Previous experience in a support or help desk work environment is an asset
Previous experience using call center software is an asset
Proven customer service skills
Excellent communication skills both written and verbal
Intermediate digital literacy: Word, Excel, Outlook
Strong attention to detail and excellent organizational skills
Ability to work in a fast-paced environment and time critical environment independently and within a team environment
Discretion in handling confidential matters
Ability to employ professionalism, patience and self-control in handling upset customers and working with internal and external partners
This is role is filling an existing vacancy on the team

Context And Environment

Customer focused environment that requires the jobholder to build a relationship with the clientele while maintaining the call duration within the set standards. Must be capable of multi-tasking and able to converse and update tracker simultaneously. Able to type 30WPM and sit at a computer keyboard, view a computer monitor, and use a telephone headset for extended periods of time. Ability to be flexible and quickly adapt to changing business needs and processes.

Internal Communications

Manager, Pharmacy Patient Contact Centre
Pharmacy Client Engagement Representatives
Store and operations team members

External Communications

Rexall Pharmacy clients and client’s caregivers
Third party providers and consultants

Join Rexall Today!

If you're passionate about making a difference in healthcare, apply now to become a Pharmacist at Rexall. Help us empower healthier lives and build healthier communities together.

Are you #ALLin?

Our hiring process uses AI-enabled tools to assist with the assessment of applications based on job-related criteria. All decisions are made by the hiring team.

Rexall Pharmacy Group is committed to providing an accessible environment for all of our customers, employees, and job applicants. Rexall Pharmacy Group will make available to any selected applicants’ accommodations and/or accessible formats should they require. Candidates are encouraged to discuss any accommodation they may need in order to allow for the most effective selection process.

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More about this job

Responsibilities

Contact and engage pharmacy clients, caregivers, stores, and operations teams to enroll eligible clients in corporate pharmacy programs and provide follow-up and store support. Track interactions and program outcomes accurately, meet engagement and service performance targets, and protect personal health information.

Requirements

Requires 1–2 years of Nexxsys or related system experience and pharmacy assistant or technician experience. Candidates should have strong customer service and communication skills, intermediate digital literacy, attention to detail, and the ability to multitask in a fast-paced environment; support/help desk and call center software experience are assets.

Skills

Customer Service
Written And Verbal Communication
Attention To Detail
Organization
Digital Literacy
Microsoft Word
Microsoft Excel
Microsoft Outlook
Pharmacy System Navigation
Call Center Software
Client Engagement
Recordkeeping
Confidentiality
Multitasking
Adaptability
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Nexxsys
Pharmacy Systems
Pharmacy Assistant
Pharmacy Technician
Client Engagement
Client Enrollment
Caregiver Support
Customer Service
Call Center Software
Help Desk
Microsoft Word
Microsoft Excel
Microsoft Outlook
Digital Literacy
Interaction Tracking Database
Personal Health Information
Health Information Custodian
Standard Operating Procedures
Call Quality
Customer Satisfaction
Program Metrics
Recordkeeping
Confidentiality
Multitasking
30 WPM Typing

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