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Added 13 mins ago
AC
Operations Manager - Contact Centres
Air Canada
Dorval, QC
- Full-time
Excellent communication, influencing, conflict resolution, and relationship-management skills, with the ability to build trust and create mutually beneficial solutions.
Added 29 mins ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
We are looking for a full-time, permanent Senior Manager to lead our small business practice in Winnipeg, Manitoba. This role suits an experienced small business practitioner who knows…
Added 29 mins ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 29 mins ago
IR
Digital Account Manager (Freelance)
Idea Rebel
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
As a Digital Account Manager, you will function as the strategic lead for a variety of accounts. This involves relationship-building and working alongside internal sales reps to manage and…
Added 29 mins ago
K
Seasonal Sales Associate (Toronto Eaton Centre)
Knix
Toronto, ON
- $19.7 CAD / hour
- Temporary
Escalate any issues or opportunities as required to the Manager on Duty.
Added 29 mins ago
K
Seasonal Sales Associate (Conestoga Mall)
Knix
Waterloo, ON
- $18.95 CAD / hour
- Temporary
Escalate any issues or opportunities as required to the Manager on Duty.
Added 29 mins ago
K
Seasonal Sales Associate (Sherway Gardens)
Knix
Toronto, ON · Etobicoke, ON
- $19.7 CAD / hour
- Temporary
Escalate any issues or opportunities as required to the Manager on Duty.
Added 29 mins ago
K
Seasonal Sales Associate (Robson)
Knix
Vancouver, BC
- $19.7 CAD / hour
- Temporary
Escalate any issues or opportunities as required to the Manager on Duty.
Added 29 mins ago
DB
Part Time Bridal Sales
David's Bridal
Langley (District), BC · City of Langley, BC
- $16 to $25.8 CAD / hour
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 29 mins ago
K
Seasonal Sales Associate (West 4th)
Knix
Vancouver, BC
- $19.7 CAD / hour
- Temporary
Escalate any issues or opportunities as required to the Manager on Duty.
Added 29 mins ago
DB
Alterations Specialist
David's Bridal
Langley (District), BC · City of Langley, BC
- $21.55 to $23.9 CAD / hour
- Full-time
…the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer…
Added 29 mins ago
K
Seasonal Sales Associate (Mission)
Knix
Calgary, AB
- $19.7 CAD / hour
- Temporary
Escalate any issues or opportunities as required to the Manager on Duty.
Added 29 mins ago
K
Seasonal Sales Associate (Southgate)
Knix
AB · Edmonton, AB
- $19.7 CAD / hour
- Temporary
Escalate any issues or opportunities as required to the Manager on Duty.
Added 29 mins ago
TT
Service Manager
Top Tier Talent Group
Quebec, QC
- Full-time
…packaging lines back in production - and leave every customer relationship stronger than you found it. This is the role that turns technical skill into uptime, and uptime into…
Added 29 mins ago
F/
Senior Credit Manager (Specialized Credit)
FCC / FAC
Calgary, AB · Ottawa, ON · Toronto, ON · Regina, SK · Kanata, Ontario
- Full-time
As a Senior Credit Manager, you’ll support the Project Finance and Strategic Finance teams by applying outside-the-box thinking to analyze and adjudicate complex loan proposals that support…
Added 43 mins ago
MR
Merchandiser
Match Retail
Edmundston, NB
- Contract
Step 2 Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Added 43 mins ago
MR
Merchandiser (Edmunston, NB)
Match Retail
Edmundston, NB
- Contract
Step 2 Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Added 43 mins ago
BT
Senior Manager
Baker Tilly Canada
Walkerton, ON
- Full-time
We are looking for a Senior Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll collaborate…
Added 43 mins ago
BL
Branch Manager
Brunswick Lift Rentals
Stoney Creek, NB
- Full-time
We are currently looking to hire our next great team member for the position of Branch Manager located in Stoney Creek, Ontario. This is an exciting opportunity for an entrepreneurial,…
Added 58 mins ago
C
Transmission Lines Engineer-In-Training (Civil)
CIMA+
AB · Edmonton, AB
- $71,200 to $97,900 CAD / year
- Full-time
Establish and maintain relationships with clients and become a project manager with the support of a mentor.
Added 58 mins ago
C
HSE Manager
CMSI
Nisku, AB
- Full-time
We are seeking an HSE Manager to join our Mat Operations team in Nisku, AB.
Added 58 mins ago
VA
Security Manager
Vaccine and Infectious Disease Organization (VIDO)
Saskatoon, SK
- Full-time
We are seeking an experienced Security Manager to lead VIDO’s physical, asset and personnel security activities and contribute expertise to information protection, research security and…
Added 58 mins ago
SQ
Bilingual Financial Service Consultant- Insurance
Sunlife Québec
Montreal, QC
- Full-time
Reporting to the Sales Manager, Client Solutions you will:
Added 58 mins ago
BG
Territory Manager - Underground
Brandt Group of Companies
Regina, SK
- Full-time
The Territory Manager – Ditch Witch specializing in Underground and Tree Care is responsible for selling new and used equipment such as Ditch Witch and Morbark, within an assigned Area of…
Added 58 mins ago
TS
Store Associate
The Salvation Army in Canada
Leduc, AB
- Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff

Rexall Pharmacy Group Ltd.

Pharmacy Client Engagement Representative

Mississauga, ON, Canada

$46,398 to $50,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $46,398 to $50,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 1-2 years previous Nexxsys or related system experience is required
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Purpose

Reporting to Manager, Pharmacy Patient Contact Centre, the Pharmacy Client Engagement Representative will be responsible for contacting and engaging Rexall pharmacy clients, client’s caregivers, Rexall stores and operations team members. They will enroll and follow-up with clients on corporate client engagement pharmacy programs. As part of the role, the Pharmacy Client Engagement Representative will also provide support to Rexall stores on client engagement programs.

Job Dimensions

DIRECT REPORTS: N/A

FINANCIAL: N/A

OTHER: Client/Store interactions

Client/Store program enrollments

Available 7-days a week (including outside regular RSC office hours)

Available for rotational on-call (including outside regular RSC office hours)

Principal Responsibilities

Effectively execute corporate client engagement programs centrally to eligible Rexall clients/caregivers in professional & courteous manner
Deliver on program targets as it relates to client engagement, enrollment and key program critical metrics.
Professionally represent Rexall using excellent interpersonal and communication skills when interacting with clients, caregivers and Rexall stores and operations team members
Navigate and perform activities on the pharmacy system or other program tools to ensure effective and efficient execution of the client engagement program
Update and maintain appropriate files in a timely manner to ensure accuracy of the program.
Log all client and caregiver interactions and accurately craft and maintain action notes in an interaction tracking database
Accurately and expertly communicate engagement related outcomes with Rexall stores and operation teams in a timely manner
Adhere to regulations of a health information custodian with respect to personal health information in connection with Rexall clients
Achieve and maintain to a performance standard, including but not limited to; call volume, call quality, customer satisfaction in accordance with departmental direction and Standard Operating Procedures (SOP)
Adhere to shift schedules and maintain acceptable attendance
Perform other duties as assigned to support Rexall Pharmacy Group Ltd.

Knowledge, Skills And Experience

1-2 years previous Nexxsys or related system experience is required
Pharmacy Assistant/Technician experience is required
Previous experience in a support or help desk work environment is an asset
Previous experience using call center software is an asset
Proven customer service skills
Excellent communication skills both written and verbal
Intermediate digital literacy: Word, Excel, Outlook
Strong attention to detail and excellent organizational skills
Ability to work in a fast-paced environment and time critical environment independently and within a team environment
Discretion in handling confidential matters
Ability to employ professionalism, patience and self-control in handling upset customers and working with internal and external partners
This is role is filling an existing vacancy on the team

Context And Environment

Customer focused environment that requires the jobholder to build a relationship with the clientele while maintaining the call duration within the set standards. Must be capable of multi-tasking and able to converse and update tracker simultaneously. Able to type 30WPM and sit at a computer keyboard, view a computer monitor, and use a telephone headset for extended periods of time. Ability to be flexible and quickly adapt to changing business needs and processes.

Internal Communications

Manager, Pharmacy Patient Contact Centre
Pharmacy Client Engagement Representatives
Store and operations team members

External Communications

Rexall Pharmacy clients and client’s caregivers
Third party providers and consultants

Join Rexall Today!

If you're passionate about making a difference in healthcare, apply now to become a Pharmacist at Rexall. Help us empower healthier lives and build healthier communities together.

Are you #ALLin?

Our hiring process uses AI-enabled tools to assist with the assessment of applications based on job-related criteria. All decisions are made by the hiring team.

Rexall Pharmacy Group is committed to providing an accessible environment for all of our customers, employees, and job applicants. Rexall Pharmacy Group will make available to any selected applicants’ accommodations and/or accessible formats should they require. Candidates are encouraged to discuss any accommodation they may need in order to allow for the most effective selection process.

Apply About employer

More about this job

Responsibilities

Contact and engage pharmacy clients, caregivers, stores, and operations teams to enroll eligible clients in corporate pharmacy programs and provide follow-up and store support. Track interactions and program outcomes accurately, meet engagement and service performance targets, and protect personal health information.

Requirements

Requires 1–2 years of Nexxsys or related system experience and pharmacy assistant or technician experience. Candidates should have strong customer service and communication skills, intermediate digital literacy, attention to detail, and the ability to multitask in a fast-paced environment; support/help desk and call center software experience are assets.

Skills

Customer Service
Written And Verbal Communication
Attention To Detail
Organization
Digital Literacy
Microsoft Word
Microsoft Excel
Microsoft Outlook
Pharmacy System Navigation
Call Center Software
Client Engagement
Recordkeeping
Confidentiality
Multitasking
Adaptability
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Nexxsys
Pharmacy Systems
Pharmacy Assistant
Pharmacy Technician
Client Engagement
Client Enrollment
Caregiver Support
Customer Service
Call Center Software
Help Desk
Microsoft Word
Microsoft Excel
Microsoft Outlook
Digital Literacy
Interaction Tracking Database
Personal Health Information
Health Information Custodian
Standard Operating Procedures
Call Quality
Customer Satisfaction
Program Metrics
Recordkeeping
Confidentiality
Multitasking
30 WPM Typing

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