ServiceNow Developer

Job Description

Job Purpose:

The ServiceNow Developer configures, customizes, and scales Rexall’s ServiceNow platform to streamline business processes, optimize IT service management, and deliver automated workflows for Rexall’s corporate offices and retail network. The role bridges Rexall’s internal legacy systems and cloud ecosystem, using enterprise integration tools to maintain seamless data flows across pharmacy and retail platforms. The role is primarily development (approximately 80%), with platform administration support provided as needed (approximately 20%). The incumbent partners with IT, retail operations, and security stakeholders translate technical requirements into scalable solutions.

Job Dimensions:

Staff: N/A

Financial: N/A

Principal Responsibilities:

• Design, develop, test, and deploy custom applications, modules, and automated workflows on the ServiceNow platform, including ITSM, HRSD, and ITOM.
• Build and maintain secure REST and SOAP APIs and data integrations linking ServiceNow with internal corporate applications and third-party enterprise systems.
• Write clean, maintainable code using JavaScript, GlideScript, HTML, CSS, and ServiceNow APIs to implement business rules, client scripts, UI policies, and UI actions, adhering to ServiceNow best practices.
• Use Flow Designer, Service Portal, and IntegrationHub to deliver intuitive user experiences and automated business processes.
• Leverage enterprise integration tools to maintain seamless data flows between legacy systems, cloud, and pharmacy and retail platforms.
• Support regular platform upgrades and patch deployments, including regression testing and troubleshooting of complex platform issues.
• Provide ServiceNow administration support as needed (approximately 20% of the role), including user, role, and access management, update set management, system cloning, and instance health checks.
• Partner with business analysts, retail operations, and security teams to gather technical requirements, translate them into scalable solutions, and provide technical guidance.
• Perform other tasks as assigned by Rexall Pharmacy Group Ltd.

Knowledge, Skills and Experience:

• Bachelor’s degree in computer science, Information Technology, or a related technical discipline.
• 3–5 years of hands-on experience as a ServiceNow Developer in an enterprise environment (including ITSM, ITOM, or custom applications).
• Strong proficiency in JavaScript, HTML, CSS, JSON, and web services (REST/SOAP), and in ServiceNow workflow automation tools (Flow Designer, IntegrationHub).
• Active ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is required.
• Excellent analytical, problem-solving, and communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Proven experience working within an Agile / Scrum team environment.
• ServiceNow administration experience (access management, update sets, instance health) or Certified System Administrator (CSA) certification is an asset.
• Experience with Boomi (Dell Boomi / AtomSphere) for enterprise application integration (iPaaS) is an asset.
• Experience integrating or working with UKG workforce management solutions is an asset.
• Familiarity with IBM i (AS/400) systems, DB2 database layouts, or legacy middleware, especially as they relate to extracting and migrating retail or supply chain data, is an asset.
• Prior experience working within the retail or healthcare sectors is an asset.
• This is role is filling an existing vacancy on the team.

Context and Environment:

The ServiceNow Developer is part of Rexall’s IT team, working alongside retail operations and security teams to build scalable solutions for corporate offices and the retail network.

The role spans ServiceNow, internal corporate applications, third-party software, and legacy systems, and requires strong technical ownership of integrations, workflows, and platform stability.

Internal Communications:

All IT Teams: collaboration on platform design standards, integration patterns, patches, upgrades, regression testing, and troubleshooting

Retail Operations: gathering business requirements and translating them into ServiceNow solutions and automated workflows

Security Team: alignment on platform, integration, and access security requirements.

External Communications:

Third-party software vendors and technology partners: integration design, API specifications, and defect coordination for connected external systems

ServiceNow and platform partners: support cases and release guidance as required.

Join Rexall Today!

Are you #ALLin? Apply now and experience the Rexall difference – We Saved you a Spot!

Our hiring process uses AI-enabled tools to assist with the assessment of applications based on job-related criteria. All decisions are made by the hiring team.

Rexall Pharmacy Group is committed to providing an accessible environment for all of our customers, employees, and job applicants. Rexall Pharmacy Group will make available to any selected applicants’ accommodations and/or accessible formats should they require. Candidates are encouraged to discuss any accommodation they may need in order to allow for the most effective selection process.