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Added 3 mins ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Collaborer avec les équipes techniques internes, les opérations réseau et les équipes produits pour assurer une résolution rapide des problèmes.
Added 3 mins ago
RB
Relationship Manager Business Markets Intern
Royal Bank of Canada
Bathurst, NB
- Full-time
Visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted
Added 3 mins ago
SO
Optical Associate
Solis Optics
Victoria, BC
- Full-time
We’re hiring to fill a current vacancy, join our team at Optiks International - Victoria - Uptown - partners of solis optics, as an Optical Associate!
Added 3 mins ago
US
Warehouse Associate/SorterPM
UPS Supply Chain Solutions
Toronto, ON · CA - TORONTO HUB (ONTOR)
- Part-time
The Warehouse Associate’s position is a physical fast-paced and labor-intensive role within a warehouse environment that involves sorting/stocking packages as well as loading and unloading…
Added 3 mins ago
US
Warehouse Associate/SorterPM
UPS Supply Chain Solutions
Toronto, ON · CA - TORONTO HUB (ONTOR)
- Part-time
The Warehouse Associate’s position is a physical fast-paced and labor-intensive role within a warehouse environment that involves sorting/stocking packages as well as loading and unloading…
Added 3 mins ago
US
Warehouse Associate/SorterPM
UPS Supply Chain Solutions
Toronto, ON · CA - TORONTO HUB (ONTOR)
- Part-time
The Warehouse Associate’s position is a physical fast-paced and labor-intensive role within a warehouse environment that involves sorting/stocking packages as well as loading and unloading…
Added 3 mins ago
SD
Front Store Supervisor, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 mins ago
SD
Cashier, Hourly Part Time Day
Shoppers Drug Mart
North Vancouver, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 mins ago
SD
Front Store Supervisor, Hourly Part Time Day
Shoppers Drug Mart
Brampton, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Orleans, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Orleans, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Guelph, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Comox, BC
- Full-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 3 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Rocky Mountain House, AB
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 3 mins ago
SD
Beauty Specialist, Hourly Full Time Day
Shoppers Drug Mart
Kitimat, BC
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Surrey, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 mins ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Montreal, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 3 mins ago
SD
Pharmacy Student, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Newmarket, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 3 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Waterloo, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 3 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 3 mins ago
SD
Pharmacy Assistant, Hourly Part Time Evening
Shoppers Drug Mart
Winnipeg, MB
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…

Rezdy

Associate Product Manager

Vancouver, BC, Canada

The salary range for this position is $70,000-$95,000 CAD, commensurate with years of experience, skillset, and qualifications. · Full-time

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Job details

Pay: The salary range for this position is $70,000-$95,000 CAD, commensurate with years of experience, skillset, and qualifications.
Job type: Full-time
Apply by: Jan 6, 2027
Experience: 2+ years of experience in product management, product operations, or a closely related operational/customer-facing role, ideally in B2B SaaS.
Posting language: English
Posted: Oct 8, 2026

Original job description

About the role:

We're looking for an Associate Product Manager to be Rezdy's dependable NA presence - covering the hours our Sydney/Melbourne-based PM and dev team aren't online. This is a strong fit for someone energized by operational rigor and real-time problem-solving: comfortable triaging under pressure, translating between technical and commercial audiences, and building product judgment by working closely alongside a senior PM rather than owning a roadmap from day one. Pacific timezone

What you'll do:

Connect the time zones. Be the dependable daily link between North America stakeholders - support and account management teams - and the Sydney/Melbourne-based PM and dev team, flagging decisions and blockers in real time rather than letting them wait for the next overlap window.
Be the NA distribution conduit for Commercial leads and distribution partners (Viator, GYG, etc) and Distribution Resellers
Keep incidents moving and visible during NA hours. Triage escalations that occur in NA working hours against a defined severity framework, looping in the senior PM and dev lead when judgment calls exceed current scope, and making sure NA support and AM teams get clear, live updates rather than waiting for the next AU working day.
Surface and track AM churn risk. Own intake of NA account-manager-flagged churn risk - capturing impact and urgency the moment it's raised - so it's framed and ready to compete fairly when the senior PM and dev lead plan the sprint.
Answer for what's in flight. Be NA's go-to for "is this expected / is this known / what's the status" questions on Booking Manager and Distribution, working from close sync with the senior PM's roadmap and known-issues context rather than independent authority over it.
Share release communication in NA hours. Help execute the existing release process - communication and post-release follow-up specifically during NA hours - rather than owning release planning or prioritization.
Partner with Engineering at a working level. Build enough fluency in our data architecture to relay NA-side context accurately to engineering, without owning technical trade-off decisions.
Put AI tools to work. Use AI tools to speed up research, troubleshooting, and day-to-day tasks - a lever for moving faster, not a replacement for judgment.

What you'll bring:

2+ years of experience in product management, product operations, or a closely related operational/customer-facing role, ideally in B2B SaaS.
Comfort working within another PM's priorities and roadmap - bringing your own judgment and context to how that work gets executed
Experience with incident or issue management processes, and communicating through them clearly under time pressure.
Comfort working with legacy technology systems and the teams that maintain them - able to translate between legacy constraints and current product priorities for both engineering and commercial audiences.
Strong written communication skills - able to adjust tone and depth for audiences ranging from support and account management teams to engineering.
Ease operating in process-driven environments (Jira, Slack, or equivalent).
Comfort picking up domain concepts across different product types - e.g., transactional booking flows versus distribution/channel connectivity - without needing deep expertise in both on day one.

Nice to have:

Experience in the travel, tours, or activities booking software space.
Familiarity with multi-brand or multi-product portfolios (Expedition Software operates Checkfront, Rezdy, and Regiondo).
Prior experience in a support, account management, or customer-facing product role.

The salary range for this position is $70,000-$95,000 CAD, commensurate with years of experience, skillset, and qualifications.

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More about this job

Responsibilities

The Associate Product Manager will serve as the primary link between North American stakeholders and the Sydney/Melbourne-based product and engineering teams. Responsibilities include triaging incidents, managing churn risk, and ensuring clear communication across time zones.

Requirements

Candidates should have 2+ years of experience in product management or operational roles, preferably within B2B SaaS. Proficiency in incident management, strong written communication, and the ability to work effectively within established roadmaps are required.

Skills

Product Management
Product Operations
B2B SaaS
Incident Management
Issue Management
Technical Communication
Stakeholder Management
Jira
Slack
Data Architecture
AI Tools
Problem Solving
Operational Rigor
Triage
Cross-functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Product Management
B2B SaaS
Product Operations
Incident Management
Jira
Slack
Data Architecture
AI Tools
Stakeholder Management
Distribution
Booking Software
Technical Communication
Operational Rigor
Triage
Account Management
Engineering Collaboration
Release Management
Churn Risk
Travel Technology

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