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Director of Engineering
Lazer
Remote, Canada
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Track engagement health across the portfolio, surfacing delivery risk, uncovered areas, and deteriorating client relationships early.
Director, HR Delivery (Compensation Solutions)
Scotiabank
Toronto, ON
The Director leads and oversees a team responsible for the execution and delivery of compensation solutions to employees and managers. The role is accountable to seek out opportunities to…
Director, HR Delivery (Compensation Solutions)
Scotiabank
Toronto, ON
The Director leads and oversees a team responsible for the execution and delivery of compensation solutions to employees and managers. The role is accountable to seek out opportunities to…
Director, Line of Business - Building Automation
Delta Controls
Surrey, British Columbia
Full-time
We are seeking an experienced Director to lead our Room Control line of business within a Building Automation Systems (BAS) environment. This role drives product innovation, operational…
Directeur(trice) / Director - Digital Platforms & Delivery Excellence
Genetec
Remote, Canada
Full-time · Remote
Directeur(trice) / Director - Digital Platforms & Delivery Excellence
Genetec
Montreal, QC
Full-time
Director, Derivatives Post Trade Technology
Scotiabank
Toronto, Ontario
The Director, Derivatives Post‑Trade Technology is responsible for the strategic direction, leadership, and oversight of global Derivatives Post‑Trade Technology with primary accountability…
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Director, Head of Statutory Reporting - Finance
Scotiabank
Toronto, ON
Ensure the timely and accurate delivery of consolidated financial statements and external disclosures.
Director, Platform and AI Sales
League Inc.
Canada
As we continue to expand our team in Canada, our Go-to-Market team is growing to power this next phase of growth - and we're looking for a Director, Platform & AI Sales to help lead the way.
Director, Operational Accounting Technology Systems
Scotiabank
Toronto, ON
The Director, as the technology owner, will be responsible for the strategic direction, leadership, and oversight of the Operational Accounting Technologies team with a focus on…
Director, Small Business Sales Specialist
Mastercard
Toronto, Ontario
Full-time
Director, Small Business Sales SpecialistMastercard’s North America (NAM) Small Business Segment (SMB) team is responsible for advancing Mastercard’s efforts to address the needs of small…
Service Line Sales Specialist - BFSI - Associate Director - 69896441
Cognizant
Toronto, ON
Full-time
The ideal candidate possesses a blend of Banking and Insurance industry knowledge, understanding of Canada market, technology consulting experience, and sales acumen, with the ability to…
Sales Executive - IT Services - Government of Canada
NTT DATA Services
Ottawa, ON
Reporting to: Senior Director of Sales, Canada Public Sector
Technology and Innovation - Associate Director (NetSuite)
Riveron
Toronto, ON · Ottowa, Ontario
137,000 to 184,250 CAD / year
Full-time
Riveron is looking for an Associate Director to join our Technology and Innovation practice. This client facing role will interact with key leadership (CFO, Controller, etc.) and will…
Regional Sales Manager, BMO InvestorLine
BMO
Victoria, BC
Full-time
Work with InvestorLine, Product Delivery Groups to establish requirements for sales tools, training, and process development, to execute against the sales delivery strategy and customer…
Regional Sales Manager, BMO InvestorLine
BMO
Montreal, QC · HO
Full-time
Work with InvestorLine, Product Delivery Groups to establish requirements for sales tools, training, and process development, to execute against the sales delivery strategy and customer…
Regional Sales Manager - Retail Distribution, Global Asset Management
BMO
Montreal, QC
Full-time
Under the direction of the Regional Sales Leader, the Regional Sales Manager role is responsible for providing leadership, delivery of sales support and initiatives to an assigned region of…
Regional Sales Manager, Retail Distribution, Global Asset Management
BMO
Montreal, QC
Full-time
Under the direction of the Regional Sales Leader, the Regional Sales Manager role is responsible for providing leadership, delivery of sales support and initiatives to an assigned region of…
Regional Sales Manager - Retail Distribution, Global Asset Management
BMO
Montreal, QC
Full-time
Under the direction of the Regional Sales Leader, the Regional Sales Manager role is responsible for providing leadership, delivery of sales support and initiatives to an assigned region of…
Regional Marketing Manager
Rohit Group
AB
Full-time
Deliver regular realtor training content, showhome walk-through materials, and lunch-and-learn sessions - in partnership with the Sales Director who leads realtor-facing delivery.
Directeur(trice), Conseil Prestation - Salesforce
CGI
Montreal, QC
Full-time
As part of the continued growth of our Salesforce Centre of Excellence, we are looking for a Director, Consulting Delivery to provide leadership across delivery, growth, and the evolution…
Customer Success Coordinator
RFNOW
Virden, Manitoba
45,000 to 55,000 CAD / year
Contract
…Nations and Commercial Accounts). This role will support the sales team in the acquisition of new clients by managing sales administration processes, coordinating customer engagements and…
Customer Success Coordinator
RFNOW Inc.
Virden, Manitoba
45,000 to 55,000 CAD / year
…Nations and Commercial Accounts). This role will support the sales team in the acquisition of new clients by managing sales administration processes, coordinating customer engagements and…
Data & AI Transformation Director
PwC
Toronto, ON
Full-time
As a Data & AI Transformation Director, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. We are seeking a Director, Data & AI…
Added 7 hours ago
Director, Business Development
Royal Bank of Canada
Toronto, ON
Full-time
In this role, you will be responsible for the identification, development, implementation of new Asset Servicing sales opportunities. You will participate in the definition of strategy to…

RFNOW Inc.

Customer Success Coordinator

Virden, MB, Canada

45,000 to 55,000 CAD / year

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

Jump to the original description

Responsibilities

The role manages sales administration and project coordination for commercial and First Nations accounts to ensure seamless telecommunications service delivery. Key duties include maintaining CRM data, preparing sales proposals, and acting as a liaison between customers and internal technical teams.

Requirements

Candidates should have 3+ years of experience in sales coordination or customer service, preferably in telecommunications, and proficiency in CRM software and Microsoft Excel. A post-secondary degree in Business Administration or Project Management is preferred, along with a valid driver's license.

Experience

2 to 5 years

Education

bachelor degree

Working hours

40 hours per week

Job type

Full-time

Work arrangement

Hybrid

Skills

Sales Administration
CRM Management
Project Coordination
Microsoft Excel
Data Entry
Vendor Reconciliation
Proposal Preparation
KPI Tracking
Interdepartmental Coordination
Problem Solving
Written Communication
Verbal Communication
Time Management
Customer Service

Benefits

Competitive Salary
Benefits Package
Professional Growth Opportunities
Career Advancement

Minimum pay

$45,000

Maximum pay

$55,000

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Fiber Optics
CRM
Salesforce
Pipedrive
Hubspot
Microsoft Office
Excel
Google Earth
First Nations
Commercial Accounts
Sales Operations
Project Management
KPIs
Contract Administration
Broadband
Network Architecture
Service Activation
Vendor Management

Original job description

Customer Success Coordinator (First Nations and Commercial Accounts)

It’s an exciting time to be a part of the RFNOW team as we build out fibre networks to deliver high speed internet connectivity and telecommunications services to customers in rural Manitoba and Saskatchewan. RFNOW Inc. is a dynamic and growing telecommunications company providing fiber optic high-speed internet, voice and data services to residential, commercial and First Nations communities. If you excel in a high-energy and high-performance culture where opportunities to learn, innovate and serve customers with excellence happen every day, then we want to talk to you!

RFNOW Inc. is seeking an organized, detail-oriented, and customer-focused Customer Success Coordinator ( First Nations and Commercial Accounts). This role will support the sales team in the acquisition of new clients by managing sales administration processes, coordinating customer engagements and ensuring the seamless delivery of telecommunications services to commercial customers including First Nations communities and other valued clients.

This role is for someone who enjoys managing timelines and coordinating with others, works well with different teams, can problem-solve and has a keen eye for detail. You will play an important and active role in the coordination of our sales and construction teams with commercial accounts, and especially on First Nation community builds, as well as work within our CRM and billing systems, with Excel spreadsheets, Google Earth, and other software applications. From time to time, you may be assigned special projects and will support the sales team at community events, tradeshows, and conferences.

General Responsibilities:

Sales Administration: Collaborate with the sales team to support the administration of commercial and First Nation customer sales processes. Maintaining accurate customer information in the CRM system, tracking sales leads and generating sales reports to analyze performance, etc.
Sales Project Administration: Assist in special projects and sales campaigns targeting commercial and First Nations customers. Specifically, serve as the contract administrator for First Nations, ensuring accurate data entry into our CRM system and master funnel and the efficient and timely delivery of this information to our design and construction teams. Track and monitor project deliverables and deadlines to ensure customer commitments are met.
Vendor Results Reporting and Reconciliation: Tracking, reporting and reconciliation of First Nations external vendor sales for calculation of commissions and timely payment of such.
Sales Proposal Preparation: Assist the sales team in the preparation of sales proposals, contracts, and service agreements.
Sales Reporting and KPIs: Develop and distribute daily, week, and monthly sales reports to track sales performance and customer activity.
Internal Department Coordination with Sales: Act as a liaison between the customer and internal departments (i.e. billing, support, technical) to address client inquiries, troubleshoot
issues, and coordinate with internal technical and support teams to resolve customers’ service requests. Coordinate the communication of installation schedules and service activation timelines with internal teams and customers to ensure the customer remains informed and expectations are met.
Customer Support: Respond to customer inquiries and assign new leads and opportunities to the appropriate channel/sales rep.
Community Events: Work closely with the marketing team to book and staff community events targeting commercial and First Nations accounts and ensure promotional materials are ready and in place. Where requested, there may be occasional requirements to attend such community events to help with set up and operation.
Process Documentation: Develop and maintain up-to-date commercial sales process documentation and mapping.
Miscellaneous: Other duties and responsibilities as assigned.

Qualifications & Experience:

Post-secondary education in Business Administration, Project Management, or a related field preferred.
3+ years of experience in a sales coordination, sales administration or customer service role, preferably within the telecommunications or technology sector.
Experience working with First Nations communities is considered an asset.
Proficiency with CRM Software (ie Salesforce, Pipedrive, Hubspot) and sales tracking tools; the Microsoft Office Suite (Excel, Word, and Outlook) and proven experience in building and developing excel spreadsheets is needed.
Excellent organization skills and attention to detail.
Strong written and verbal communication skills.
Demonstrated ability to manage competing priorities and deadline, achieve goals and effectively communicate complex ideas in a fast-paced environment.
Strong customer service orientation, with the ability to address client concerns and provide solutions in a timely manner.
Problem-solving skills and the ability to work independently or as part of a team.
Must be “self-propelled” and demonstrate initiative and accountability.
Require valid driver’s license.

Job Details:

Reports To: Manager Sales Operations and works directly with Sales Director, Public Sector (SK) and Indigenous Partnerships
Location: Remote/Hybrid – from home and occasionally in company office.
Familiarity with Manitoba and Saskatchewan markets and geography is beneficial.
Full time: hours of work will typically fall between 8:00am to 5:00pm CST, Monday to Friday with occasional evening or weekend work required.

RFNow Inc. offers a competitive salary and benefits package, opportunities for professional growth and career advancement, a collaborative and supportive work environment, and the chance to make a positive impact in connecting communities and businesses.

If interested, please forward your resume and cover letter detailing your interest and qualifications to [email protected] .

RFNOW Inc. is an equal opportunity employer. We welcome applications from people from all backgrounds and capabilities. Applicants are welcome request necessary accommodations throughout our employment process.

About RFNOW Inc.

RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including broadband wireless communication, fibre optics, network architecture/maintenance, directional drilling, cable plowing, line locating, tower building, residential and commercial service connections, and heavy equipment operation and maintenance. Learn more at www.rfnow.com

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