Parts Support Specialist
- Markham, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum of 2 years of customer service experience
- Posting language
- English
- Posted
Original job description
RGH Commercial Equipment Service
Parts Support Specialist
$23 - $26 per hour
Please note that this is not an IT position
Who Are We
RGH, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the South-Western Ontario area. We have over 125 years of history and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!
A Day In The Life
In the role of Parts Support Specialist, the primary responsibility is maintaining positive relationships with service technicians, service team and manufacturers for parts identification, creating estimates, and problem solving. The Parts Support Specialist must thrive in an extremely fast‑paced work environment with high deliverables and demonstrate the ability to think creatively and beyond traditional linear approaches when resolving complex issues. In‑person customer service for parts counter sales may also be involved. This is an active job opening for a vacancy that currently needs to be filled.
Responsibilities
At RGH we follow a standard recruitment process with each candidate we contact:
We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.
Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.
Salary: $23 - $26 per hour
Parts Support Specialist
$23 - $26 per hour
Please note that this is not an IT position
Who Are We
RGH, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the South-Western Ontario area. We have over 125 years of history and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!
A Day In The Life
In the role of Parts Support Specialist, the primary responsibility is maintaining positive relationships with service technicians, service team and manufacturers for parts identification, creating estimates, and problem solving. The Parts Support Specialist must thrive in an extremely fast‑paced work environment with high deliverables and demonstrate the ability to think creatively and beyond traditional linear approaches when resolving complex issues. In‑person customer service for parts counter sales may also be involved. This is an active job opening for a vacancy that currently needs to be filled.
Responsibilities
- Generates estimates for technician group.
- Provides regular, timely communication with customer to maximize conversion rate.
- Engages with technician group to determine the required parts for service orders.
- Researches part manufacturers' resources to identify commercial food equipment parts to better assist customers.
- Verifies and update's accurate part information for customer accounts.
- Liaises with service technicians and manufacturers for technical support calls.
- Listens to and understands customer needs and provides quotes.
- Issues purchase orders for material and part pick-ups from local suppliers.
- Sources parts from various sources.
- High school graduation or equivalent required
- Minimum of 2 years of customer service experience
- Ability to quickly learn new ERP systems
- Demonstrated ability and proficiency in MS Office suite of applications
- Technically savvy with the ability to read manufacturer manuals and identify parts via online catalog
- A naturally curious mindset with a drive to explore new ideas and perspectives through non‑linear, creative thinking.
- Excellent written and verbal communication skills
- Minimum 50 wpm
- Ability to keep information confidential
- Ability to work in a high pressure, fast-paced environment with precise attention to detail
- Strong time management, organization and multitasking abilities
- Bilingual in English and French is an asset
- Industry-leading compensation
- Each day brings new challenges and endless learning opportunities.
- Comprehensive group benefits and retirement savings program
- Extended health, dental and LTD
- Training and Development Opportunities
- 24/7 Resources and Support
- Industry leaders in Canada
- You will be part of a growing, stable organization, that is the industry leader in Canada
At RGH we follow a standard recruitment process with each candidate we contact:
- After completing your application through our career website or a job board, you will receive an email from RGH, letting you know that we received your application.
- Any emails you receive will come from one of these domains: @hfsgc.ca; @rghservices.ca; @partstown.ca; @applicantemail.com.
- We do not use AI or automated systems to conduct interviews or make hiring decisions - all steps in our recruitment process involve real members of our HR and hiring teams. If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview.
- Once the telephone interview is completed, if you are advanced to the next step, you will have an in-person interview with one of our hiring managers.
We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.
Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.
Salary: $23 - $26 per hour
More about this job
Responsibilities
Prepare estimates and quotes, identify and source commercial food equipment parts, and communicate with customers to support service orders and improve quote conversion. Coordinate with technicians, manufacturers, and suppliers to resolve parts and technical issues, maintain accurate customer part information, and arrange purchase orders and pickups.
Requirements
A high school diploma or equivalent and at least two years of customer service experience are required. Candidates should be proficient with Microsoft Office, able to learn ERP systems and identify parts using manuals and online catalogs, and demonstrate strong communication, organization, attention to detail, and the ability to work in a fast-paced environment.
Skills
- Customer Service
- Parts Identification
- Parts Sourcing
- Estimate And Quote Preparation
- Customer Communication
- Technical Support
- Manufacturer Resource Research
- ERP Systems
- Microsoft Office
- Reading Manufacturer Manuals
- Online Parts Catalogs
- Written And Verbal Communication
- Typing At 50 Wpm
- Time Management
- Organization
- Multitasking
Benefits
- Comprehensive Group Benefits
- Retirement Savings Program
- Extended Health Coverage
- Dental Coverage
- Long-Term Disability Coverage
- Training And Development Opportunities
- 24/7 Resources And Support
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Logistics
- Food & Beverage
Keywords
- Commercial Food Equipment
- Service Parts
- Parts Identification
- Parts Sourcing
- Customer Service
- Service Technicians
- Manufacturers
- Parts Estimates
- Quotes
- Purchase Orders
- ERP Systems
- Microsoft Office
- Manufacturer Manuals
- Online Parts Catalogs
- Technical Support
- Customer Accounts
- Supplier Coordination
- Parts Counter Sales
- Fast-Paced Environment
- Confidentiality
- Typing 50 Wpm