Property Administrator - Ottawa

Property Administrator

Come join the team at Zibi in Ottawa!

Reporting to the General Manager, the Property Administrator will assist the team with various administrative tasks including rent collection, providing accurate and timely financial information and preparing resident communications. The Property Administrator acts as a central point of coordination, helping to keep property operations well-structured and responsive.

The successful candidate will have a full understanding of all property specific processes and be responsible for the upkeep of pertinent information relating to a portfolio of properties as required internally by management and other departments, and externally to the client.

Come Join Rhapsody

At Rhapsody, we’ve built our company culture around our core values of Respect, Integrity, Dedication and Transparency. Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success. Rhapsody offers exceptional career paths and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry.

We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Rhapsody values diversity and is committed to equal opportunity in employment. At Rhapsody, success is about more than having a healthy bottom line, and we are committed to making Rhapsody an amazing and unique place to work for each member of our team.

Essential Responsibilities:

• Monitor and review mid-month and month-end receivables for accuracy, adjustments, and/or corrections
• Produce monthly AR rent roll/receivable report
• Participate in monthly rent collection programs. 
• Support site teams in payment of monthly invoices. 
• Take part in annual audits of the site. 
• New property set up, analysis, and follow up of outstanding issues as required
• Produce monthly renewal documents in accordance with the LTB. 
• Support site teams in preparation of building communications, notices, newsletters, community event invites, and resident responses through various platforms. 
• Produce resident verification letters, and rental receipts.
• Review, edit, and prepare resident ledgers monthly. 
• Apply monthly charges in accordance with Residential Tenancy Agreements. 
• Monitor and record monthly tenant rent payments ensuring timely and accurate entries. 
• Oversee and manage monthly Cash Controls. 
• Maintain and organize lease agreements, ensuring all documentation is up-to-date and easily acceptable.
• Coordinate and monitor data entry. (Insurance, Utilities, and Demographics) 
• Draft and send letters, notices, and other communications to tenants as needed.
• Serve as the primary point of contact for tenant inquiries, providing prompt and professional responses.
• Preform general office tasks, including filing, data entry, etc.

Education and Experience:

• Bachelor’s degree, Diploma or Certificate in Real Estate, Hospitality, Business or related discipline considered an asset
• 2-5 years of experience in a customer service or administrative role.
• Experience in property accounting is considered an asset.
• The ability to communicate effectively, both oral and written
• Time management, work under pressure, and meet tight deadlines; ability to handle multiple demands and competing priorities; ability to prioritize workload; ability to work at a detailed level; willingness to learn in a dynamic environment that includes new ideas and change
• Intermediate to advance skills in Excel, Word, and other Microsoft Office programs

To Be Successful You Will:

• Have a dedication to providing and modeling “Best in Class” Service.
• Demonstrate capacity for collaboration, with ability to work cross-functionally in fast-paced, matrixed and ambiguous environment.
• Be a self-motivated individual with a sense of urgency, demonstrated work ethic and integrity.
• Excellent time management and organizational skills, with the ability to prioritize and shift tasks quickly as well as to work independently.
• Excellent interpersonal communication and facilitation skills with the ability to influence leadership regarding proposed strategies.
• Effective problem-solving skills, with the ability to adapt to changing needs.