Freight Forwarding Coordinator – Transborder & Automotive

What You Can Expect:

• Coordinate cross-border ground freight shipments end-to-end, including pickup, carrier assignment, border movement, delivery, and Proof of Delivery.
• Manage shipments between Canada, the United States, and Mexico, ensuring customer requirements and delivery timelines are met.
• Coordinate third-party carriers and transportation partners for FTL, LTL and other ground transportation requirements.
• Support automotive and time-critical shipments, proactively monitoring milestones and escalating potential service failures.
• Source carrier capacity and negotiate spot and transactional freight rates while balancing cost, capacity, and service requirements.
• Prepare, issue, and review Bills of Lading and other transportation/shipping documentation.
• Coordinate with customers, carriers, customs brokers, internal teams, and other stakeholders to support efficient cross-border movement.
• Track shipments proactively and provide customers with timely status updates, pre-alerts, and exception notifications.
• Troubleshoot delays, missed pickups/deliveries, border issues, carrier capacity challenges, and other operational exceptions.
• Monitor and obtain Proofs of Delivery and ensure shipment files are completed accurately and on time.
• Review carrier invoices, approve payables, reconcile transportation costs, and support accurate customer billing.
• Manage freight claims and service exceptions in accordance with company procedures.
• Maintain complete and accurate shipment records within the transportation/freight forwarding system.
• Identify recurring operational issues and work with internal teams and transportation partners to improve service and efficiency.

What You Bring:

• Minimum 3 years of hands-on freight forwarding experience, specifically coordinating ground/transborder shipments.
• Previous experience working for a freight forwarder, international logistics provider, or 3PL within a freight forwarding operation is required.
• Demonstrated experience coordinating Canada–U.S. and/or Canada–U.S.–Mexico cross-border freight.
• Experience managing shipments with third-party carriers from booking/pickup through final delivery.
• Strong working knowledge of FTL and LTL transportation, carrier coordination, freight rates, Bills of Lading, PODs, and shipment documentation.
• Experience supporting automotive customers, automotive freight, or time-critical/JIT transportation is strongly preferred.
• Working knowledge of cross-border transportation processes and coordination with customs brokers.
• Experience managing shipment exceptions, carrier delays, claims, accessorial charges, and other operational issues.
• Experience with freight forwarding, TMS, or transportation management systems.
• Strong customer communication skills and the ability to manage customer expectations in a time-sensitive operational environment.
• Excellent organization, attention to detail, and ability to independently manage multiple active shipments and priorities.
• Post-secondary education in Supply Chain Management, Logistics, International Transportation, or a related field is an asset.