Rheolution Inc. (Montreal, QC) develops advanced industrial and lab instruments for real-time monitoring of milk coagulation and texture testing in dairy production. Our patented technologies help producers in 35 countries optimize yield, consistency, and product quality, turning process data into actionable insights and measurable value.
Position
Commercial Operations Coordinator
Market served
Dairy Industry
Territory
Canada, USA & Europe
Location
Montreal (QC, Canada)
Key Role
We are seeking a motivated Commercial Operations Coordinator to help drive the commercial growth of Rheolution’s advanced testing instruments in the dairy industry. Working closely with Account Representatives in North America and Europe, you will be the operational backbone of the sales team: keeping the pipeline organized, generating qualified opportunities, supporting demo projects and commercial operations, and ensuring responsive after-sales service. This role suits a structured, energetic professional who thrives on coordination, enjoys solving customers’ problems, and wants to contribute directly to commercial results.
Responsibilities
Lead Generation & Market Intelligence
- Research, identify, and qualify potential customers (dairy plants, labs, R&D centres) and hand over warm opportunities to Account Representatives.
- Plan and run outbound communication campaigns (email, LinkedIn, phone) toward prospects and existing customers.
- Monitor industry trends, competitors, and regulatory changes; share actionable insights with sales, marketing, and R&D.
- Produce high-quality sales material: presentations, product sheets, case studies, campaign content.
- Collaborate with the marketing and communication team to align messaging and support product launches and campaigns.
Commercial Operations & Coordination
- Maintain the CRM fully documented and up to date (contacts, activities, pipeline stages, forecasts).
- Prepare quotes, proformas, invoices, and follow-ups in support of Account Representatives’ daily operations.
- Track orders and deliveries, and coordinate customer onboarding with internal teams.
- Organize travel, customer visits, demos, trade shows, and conferences (bookings, shipping, booth logistics).
- Coordinate internal and external projects involving multiple stakeholders, tracking actions and deadlines to completion.
Demo Projects & Customer Support
- Assist in planning and performing demo and ROI projects with customers in North America.
- Handle customer and user requests, including first-level technical support and post-sales service coordination.
- Ensure timely, professional responses and escalate issues to the appropriate technical teams.
Education & Experience
Education
- Diploma or solid experience in business administration, marketing, sales, or a related field.
Experience
- 2+ years of experience in sales support, inside sales, customer service, or project coordination, ideally in a B2B technical or industrial environment.
- Interest in agri-food, dairy, or scientific instrumentation is a strong asset.
Skills
Business & Sales Acumen
- Results-oriented, proactive, and value-driven.
- Strong ability to listen, coordinate, and problem-solve.
Core competencies
- Highly organized and structured: able to manage multiple priorities, deadlines, and stakeholders without losing track of details.
- Excellent written and verbal communication skills in English and French; additional languages (Spanish, German, Italian) an asset given our European and international customer base.
- Customer-focused with a deep understanding of client needs and a drive to deliver fast, effective solutions.
- Genuine team player who enjoys coordinating, helping, and enabling others to hit business objectives.
- Proactive and dynamic: takes initiative, identifies opportunities, and follows through to results.
Technical skills
- Proficiency with CRM systems and the Google Workspace suite.
- Ability to produce polished presentations and documents; familiarity with design or marketing tools (Canva, Adobe) is a plus.
- Comfort learning and using technical products and explaining their benefits in clear, business-oriented terms.
- Availability for travel in North America for demos and trade shows.
- Valid travel documents are mandatory.
- Valid driver license
Benefits
- Full-time, permanent position
- Group health insurance, disability insurance, and life insurance
- Competitive compensation package including fixed and variable components
- Four weeks of vacation per year
- Five sick days per year (flexible days)
- Offices located in the vibrant Mile Ex–Little Italy district (two metro stations: orange and blue lines)
- Hybrid work policy
- Collaborative, open, and dynamic work environment
How to apply?
Please send your resume and a cover letter to rh@rheolution.com. Only qualified candidates will be contacted.
