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Added 6 mins ago
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Director, Strategic Communications
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Rheolution

Commercial Operations Coordinator -B2B Dairy Industry

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Experience: 2+ years of experience in sales support, inside sales, customer service, or project coordination, ideally in a B2B technical or industrial environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

Rheolution Inc. (Montreal, QC) develops advanced industrial and lab instruments for real-time monitoring of milk coagulation and texture testing in dairy production. Our patented technologies help producers in 35 countries optimize yield, consistency, and product quality, turning process data into actionable insights and measurable value.

Position

Commercial Operations Coordinator

Market served

Dairy Industry

Territory

Canada, USA & Europe

Location

Montreal (QC, Canada)

Key Role

We are seeking a motivated Commercial Operations Coordinator to help drive the commercial growth of Rheolution’s advanced testing instruments in the dairy industry. Working closely with Account Representatives in North America and Europe, you will be the operational backbone of the sales team: keeping the pipeline organized, generating qualified opportunities, supporting demo projects and commercial operations, and ensuring responsive after-sales service. This role suits a structured, energetic professional who thrives on coordination, enjoys solving customers’ problems, and wants to contribute directly to commercial results.

Responsibilities

Lead Generation & Market Intelligence

Research, identify, and qualify potential customers (dairy plants, labs, R&D centres) and hand over warm opportunities to Account Representatives.
Plan and run outbound communication campaigns (email, LinkedIn, phone) toward prospects and existing customers.
Monitor industry trends, competitors, and regulatory changes; share actionable insights with sales, marketing, and R&D.
Produce high-quality sales material: presentations, product sheets, case studies, campaign content.
Collaborate with the marketing and communication team to align messaging and support product launches and campaigns.

Commercial Operations & Coordination

Maintain the CRM fully documented and up to date (contacts, activities, pipeline stages, forecasts).
Prepare quotes, proformas, invoices, and follow-ups in support of Account Representatives’ daily operations.
Track orders and deliveries, and coordinate customer onboarding with internal teams.
Organize travel, customer visits, demos, trade shows, and conferences (bookings, shipping, booth logistics).
Coordinate internal and external projects involving multiple stakeholders, tracking actions and deadlines to completion.

Demo Projects & Customer Support

Assist in planning and performing demo and ROI projects with customers in North America.
Handle customer and user requests, including first-level technical support and post-sales service coordination.
Ensure timely, professional responses and escalate issues to the appropriate technical teams.

Education & Experience

Education

Diploma or solid experience in business administration, marketing, sales, or a related field.

Experience

2+ years of experience in sales support, inside sales, customer service, or project coordination, ideally in a B2B technical or industrial environment.
Interest in agri-food, dairy, or scientific instrumentation is a strong asset.

Skills

Business & Sales Acumen

Results-oriented, proactive, and value-driven.
Strong ability to listen, coordinate, and problem-solve.

Core competencies

Highly organized and structured: able to manage multiple priorities, deadlines, and stakeholders without losing track of details.
Excellent written and verbal communication skills in English and French; additional languages (Spanish, German, Italian) an asset given our European and international customer base.
Customer-focused with a deep understanding of client needs and a drive to deliver fast, effective solutions.
Genuine team player who enjoys coordinating, helping, and enabling others to hit business objectives.
Proactive and dynamic: takes initiative, identifies opportunities, and follows through to results.

Technical skills

Proficiency with CRM systems and the Google Workspace suite.
Ability to produce polished presentations and documents; familiarity with design or marketing tools (Canva, Adobe) is a plus.
Comfort learning and using technical products and explaining their benefits in clear, business-oriented terms.
Availability for travel in North America for demos and trade shows.
Valid travel documents are mandatory.
Valid driver license

Benefits

Full-time, permanent position
Group health insurance, disability insurance, and life insurance
Competitive compensation package including fixed and variable components
Four weeks of vacation per year
Five sick days per year (flexible days)
Offices located in the vibrant Mile Ex–Little Italy district (two metro stations: orange and blue lines)
Hybrid work policy
Collaborative, open, and dynamic work environment

How to apply?

Please send your resume and a cover letter to rh@rheolution.com. Only qualified candidates will be contacted.

Apply About employer

More about this job

Responsibilities

Generate and qualify sales opportunities, maintain CRM and pipeline records, prepare sales documents, and coordinate orders, customer onboarding, travel, events, and cross-functional projects. Support customer demos and ROI projects, respond to customer requests, coordinate after-sales service, and escalate technical issues as needed.

Requirements

A diploma or solid experience in business administration, marketing, sales, or a related field is requested, along with at least two years of experience in sales support, inside sales, customer service, or project coordination. Candidates should have strong organizational, communication, customer-service, and problem-solving skills; CRM and Google Workspace proficiency; English and French fluency; and the ability to travel in North America with valid travel documents and a driver's license.

Skills

Lead Generation
Market Research
Sales Support
CRM Management
Customer Service
Project Coordination
B2B Sales
Pipeline Management
Outbound Campaigns
Sales Materials Development
Quote and Invoice Preparation
Event Coordination
Demo Project Coordination
First-Level Technical Support
Google Workspace
English and French Communication

Benefits

Group Health Insurance
Disability Insurance
Life Insurance
Four Weeks of Vacation
Five Flexible Sick Days
Hybrid Work Policy

Visa sponsorship

Not detected in the job text

Keywords

Dairy Industry
Industrial Instruments
Scientific Instrumentation
Milk Coagulation
Texture Testing
B2B Sales
Lead Generation
Market Intelligence
CRM Systems
Pipeline Management
Sales Forecasting
Outbound Email Campaigns
LinkedIn
Customer Onboarding
Quotes
Proforma Invoices
Order Tracking
Trade Shows
Customer Demonstrations
ROI Projects
First-Level Technical Support
After-Sales Service
Google Workspace
Canva
Adobe
North America
Europe
Agri-Food

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