Inside Sales Coordinator

Exciting Opportunity at RHK: Join Our Growing Team!

Are you ready to be part of something bigger? Are you Humble, Hungry and Smart? RHK is on the rise and searching for dedicated individuals to join our team. If you thrive in a dynamic culture that values growth, inclusivity, and teamwork then RHK is the perfect fit for you! Join us now and become an essential part of our team!

The Role

We are seeking an organized and detail oriented Inside Sales Coordinator to coordinate and support daily inside sales activities. In this role, you will ensure accurate quoting, timely customer responses, efficient order processing, and consistent customer service.

Working closely with Applications, Engineering, Production, Supply Chain, and Business Development, you will ensure customer requirements are clearly captured, quotes are prepared accurately and consistently, and orders are processed and transferred effectively across departments. You will maintain clear communication, track outstanding actions, and support profitable sales and high customer satisfaction.

Key Responsibilities

• Coordinate the flow of RFQs, quotes, and orders through inside sales, tracking deadlines and following up to support accurate, timely completion. Escalate competing priorities or delays to the manager.
• Review incoming RFQs for completeness, obtain missing customer and technical information, and route requests to the appropriate team member based on established responsibilities and priorities.
• Coordinate with Business Development, Production, Engineering, and other departments to gather input, track deadlines, and support the preparation of quotes, cost estimates, and documentation for new, complex, or high-priority opportunities.
• Prepare standard quotes within established pricing and approval guidelines, referring technical requirements, pricing exceptions, and non-standard terms to the appropriate authority.
• Respond to customer inquiries, communicate quote, and order status, and follow up on outstanding quotes in coordination with the responsible salesperson or account owner.
• Work directly with vendors to gather material pricing, lead times, and availability, and collaborate with Production to obtain accurate production estimates for quoting.
• Execute order processing activities, including confirmation of customer requirements, order entry, documentation accuracy, and coordination of hand-offs to Engineering and Production. Coordinate status updates between departments and escalate any issues affecting delivery.
• Maintain accurate CRM entries for quotes, opportunities, customer updates, and internal notes. Monitor CRM records for completeness and accuracy, and follow up with opportunity owners to update stages, next steps, and outstanding information.
• Identify workflow gaps, process bottlenecks, or recurring issues and recommend improvements to quoting, order processing, or customer communication. Provide feedback to leadership on customer trends, technical requirements, and product or process improvements.
• Participate in internal meetings to communicate customer needs, order status updates, market insights, or priority issues requiring cross-functional support.
• Stay updated on industry trends, market conditions, and competitor activities to effectively position our services and provide value to customers.
• Other duties as required.

What We Are Looking For

• 5+ years of previous inside sales or technical experience in a manufacturing environment.
• A Degree or Diploma in business, engineering or a related field would be considered an asset.
• Experience in fast-paced manufacturing environment is an asset.
• Project Management experience is an asset.
• Skills & Competencies:
• Ability to work independently while managing multiple projects to meet firm deadlines.
• Strong attention to detail.
• Strong computer skills, including software experience with CRM, ERP, and Microsoft Office.
• Communicates effectively in English, with a comfortable and professional phone presence.

Job Title: Inside Sales Coordinator

Position Reports to: Technical Sales & Application Manager

Location: 13111 159 St NW, Edmonton, AB T5V 1H6 

How to Apply

If you are detail-oriented, possess a strong background in manufacturing inside sales or technical coordination, and are ready to support a dynamic cross-functional team, we want to hear from you!

Please submit your resume and a brief cover letter outlining your relevant inside sales experience to our hiring team.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Candidates must be legally entitled to work in Canada and residing in the Edmonton area.

About Us

Since our establishment in 1990, RHK Hydraulics Cylinder Services has been a privately-owned powerhouse dedicated to crafting and servicing hydraulic cylinders. We're renowned for exceptional customer service and expertly tailored products that meet unique client requirements. Headquartered in Edmonton, Alberta, RHK is growing to serve a diverse global clientele spanning multiple industries such as oil and gas, construction, agriculture, heavy machinery, forestry, mining, transportation, and utilities.

Seize this opportunity and join RHK in helping turn ideas into products and problems into solutions. Your journey begins here.