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Added 11 mins ago
Event Technical Lead- Fairmont Chateau Lake Louis
Encore Global
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Full-time
…customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…
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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
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Richards Group

Business Systems Analyst/Developer

Mississauga, ON, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 3–5 years of experience supporting and developing Microsoft Dynamics 365 Business Central or Microsoft Dynamics NAV.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Richards Packaging inc., a part of Richards Group, is one of North America's most established providers of glass and plastic packaging solutions. Founded in 1912, we've grown into a leading distributor serving the food and beverage, healthcare, cosmetics and industrial markets. With a broad portfolio of bottles, jars, closures, dispensing systems, and customer packaging options, Richards Packaging is known for its reliability, product breath, and exceptional customer service across its North American network.

Why Join Richards:

Generous compensation package including a competitive base salary and variable compensation
Fantastic comprehensive healthcare benefits
Dental benefits
RRSP
Gender affirmation support
Paramedical services granting access to different practitioners
Mental health coverage
Orthotic and footwear coverage for custom boots or shoes
Emergency travel insurance ensuring peace of mind while you travel
Monday-Friday day shift operations with work/life balance at the forefront
Collaborative, open concept office
And so much more!

About the Role:

Reporting to the Senior Manager of Business Systems, the Business Systems Analyst/Developer is responsible for the day-to-day support, development, and continuous improvement of Microsoft Dynamics 365 Business Central SaaS and related business applications.

The role is balanced between ERP application support and development, with approximately 50% focused on troubleshooting and ticket resolution and the remaining time dedicated to enhancements, reporting, integrations, and other business systems projects.

This position is for an open vacancy.

Estimated Compensation Range: $85,000 - $100,000 annually (base + bonus). The estimated range reflects the budgeted compensation for the position. Final offers may vary based on the factors such as skill set, experience, qualifications, performance, and other job related considerations.

The successful applicant will:

Provide support for Microsoft Dynamics 365 Business Central and related business systems, including troubleshooting and resolution of ERP and business system tickets.
Work directly with business users to understand issues and requirements and provide effective solutions.
Work with the Senior Manager to research, develop, and implement change requests based on business needs and impact.
Develop, test, and deploy Business Central extensions using AL and Visual Studio Code.
Develop and maintain Business Central reports using RDL/RDLC and Word report layouts.
Maintain source code and development processes using GitHub and/or Azure DevOps.
Develop and support Business Central integrations, APIs, and third-party applications.
Coordinate testing of system enhancements, fixes, and Business Central updates.
Maintain technical documentation and provide user guidance or training as required.

We are seeking a candidate with the following experience and attributes:

A bachelor's degree in Computer Science, Information Systems, or a related discipline is preferred. Equivalent relevant experience will be considered.
3–5 years of experience supporting and developing Microsoft Dynamics 365 Business Central or Microsoft Dynamics NAV.
Hands-on experience with AL development and Visual Studio Code.
Experience with Business Central tables, pages, extensions, code units, events, APIs, reports, and permission sets.
Experience with Git-based source control, preferably GitHub or Azure DevOps.
Strong troubleshooting skills and the ability to work directly with business users to resolve both functional and application-related issues.
Ability to manage multiple support tickets and development requests based on priority and business impact.
Strong written and verbal communication skills, with the ability to clearly communicate technical information to non-technical users.
Proficiency with Microsoft Excel, including formulas and data manipulation.

Nice to Have:

Experience integrating Business Central with third-party platforms such as Shopify and HubSpot.
Experience developing and supporting Business Central extensions and integrations.
Strong preference for experience with Power BI and Microsoft Fabric.
Experience with Microsoft Power Platform, including Power Automate.
Working knowledge of SQL, including writing queries and working with relational databases.

Richards Packaging Inc. is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.

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More about this job

Responsibilities

Support and troubleshoot Microsoft Dynamics 365 Business Central and related business systems, resolving user tickets and translating business needs into effective solutions. Develop and deploy extensions, reports, integrations, and enhancements; coordinate testing and updates; and maintain source code, documentation, and user guidance.

Requirements

Candidates should have 3–5 years of experience supporting and developing Business Central or Microsoft Dynamics NAV, including hands-on AL development with Visual Studio Code and experience with Business Central components, reports, APIs, and permissions. A relevant bachelor's degree is preferred or equivalent experience; strong troubleshooting, prioritization, communication, Excel, and Git-based source-control skills are also sought.

Skills

Microsoft Dynamics NAV
AL Development
Visual Studio Code
ERP Support
Troubleshooting
Business Central Extensions
RDL/RDLC Reporting
Git-Based Source Control
APIs And Integrations
Microsoft Excel
Power BI
Microsoft Fabric
Power Automate
SQL
User Communication

Benefits

Competitive Base Salary
Variable Compensation
Healthcare Benefits
Dental Benefits
RRSP
Gender Affirmation Support
Paramedical Services
Mental Health Coverage
Orthotic And Footwear Coverage
Emergency Travel Insurance
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics NAV
ERP
AL
Visual Studio Code
Tables
Pages
Extensions
Code Units
Events
APIs
RDL/RDLC
Word Report Layouts
GitHub
Azure DevOps
Third-Party Integrations
Shopify
HubSpot
Power BI
Microsoft Fabric
Microsoft Power Platform
Power Automate
SQL
Relational Databases
Microsoft Excel
Ticket Resolution
System Enhancements
User Training

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