Customer service jobs in Canada

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Oct 26, 2026

Hiring at a glance

View jobs

Open jobs: 3,335
Employers: 660

Advertised starting pay

Average starting payCAD / hour: $18.84Across 446 listings
Average starting payCAD / year: $47,995Across 72 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 1%32 listings
Hybrid: 5%180 listings
On-site: 93%3,118 listings

Not specified: <1% (5 listings)

Employers hiring include LCBO (506), Farm Boy Inc. (343), Shoppers Drug Mart (300).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

Email me new jobs Save this search

Added 15 days ago
TL
Customer Service Representative
Transx Ltd
Rosser, MB
- Part-time
…dedicated to building strong business relationships and providing service excellence to support our customer’s business…
Added 15 days ago
FN
Customer Service Representative
First Nations Bank of Canada
Saskatoon, SK
- $42,092 to $60,612 CAD / year
- Full-time
Customer Service Representative, Saskatoon, SK
Added 15 days ago
AF
Customer Service Representative
AURORA FURNITURE MANUFACTURING LTD
Calgary, AB
- $20 to $23 CAD / hour
- Full-time
We are seeking a highly motivated and experienced Customer Service Representative to join our team. This individual will lead our customer service team, ensuring outstanding support to our…
Added 15 days ago
BA
Customer service supervisor (except financial services)
Braineer Academy Ltd.
Calgary, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 15 days ago
CF
Customer service representatives supervisor - financial services
Calculus Financial
Rosser, MB
- From $31 CAD / hour
- Full-time
- On-site
Added 15 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Sylvan Lake, AB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 15 days ago
RP
Bilingual Customer Service Representative
Richards Packaging Inc.
QC · Lachine, QC
- Full-time
…notre entreprise est devenue un distributeur de premier plan au service des secteurs de l’alimentation et des boissons, de la santé, des cosmétiques et de l’industrie. Grâce à une vaste…
Added 15 days ago
EM
Maintenance service clerk
E&M maintenance services LTD
Yellowknife, NT
- From $28.66 CAD / hour
- Full-time
- On-site
Added 15 days ago
HS
Customer Service Representative / Inside Sales
Hercules SLR
NS · Dartmouth, NS
- Full-time
We are looking for a full time Customer Service Representative/Inside Sales to join our team in our Stellar Industrial branch located in Dartmouth, NS. Our ideal candidate will represent…
Added 15 days ago
Customer Service Representative
U-Haul
Calgary, AB
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 15 days ago
Customer Service Representative
U-Haul
Prince George, BC
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a…
Added 15 days ago
Customer Service Representative
U-Haul
Ottawa, ON
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive…
Added 15 days ago
U
Customer Service Representative - Bilingual (French)
Uline
Cambridge, ON · Hamilton, ON · Milton, ON · Mississauga, ON · Toronto, ON
- Full-time
Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a…
Added 15 days ago
LC
Order desk agent
LMI Canada Inc.
Newmarket, ON
- $45,000 to $50,000 CAD / year
- Full-time
- On-site
Added 15 days ago
RE
Customer service supervisor (except financial services)
Reindeer Early Childhood Education Ltd.
Strathmore, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 15 days ago
GP
Customer Service Representative
Genuine Parts Company
Moncton, NB · UAPINC
- Full-time
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
Added 15 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
Added 16 days ago
B
Customer Service Representative
Brenntag
Canada / Goreway
- Full-time
The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for…
Added 16 days ago
CK
Customer Service Representative
Circle K
Riverview, NB
- Full-time
As a Customer Service Representative, you will enjoy:
Added 16 days ago
GP
Customer Service Representative
Genuine Parts Company
Vaughan, ON · UAPINC
- Full-time
Under close supervision, the Customer Service Representative is responsible for
Added 16 days ago
BC
Bilingual Customer Service Representative (Permanent)
Bunzl Canada
Mississauga, ON
- Full-time
Le ou la représentant(e) bilingue du service à la clientèle aidera les clients en les informant sur nos produits et services, en répondant à leurs questions, en prenant et en saisissant les…
Added 16 days ago
Alterations Customer Service Representative
David's Bridal
Woodbridge, ON
…sold by them and taking care of them with one of the highest customer service scores in…
Added 16 days ago
PT Contact Centre Representative
CAA Niagara Talent Management Team
Thorold, ON
Added 16 days ago
GC
Automotive repair technical advisor
GARAGE CHAREST & FRÈRES INC.
Trois-Rivières, QC
- From $28 CAD / hour
- Full-time
- On-site
Added 16 days ago
GF
Customer Service Representative (Motivator) - Vaughan Metropolitan Centre
GoodLife Fitness
Vaughan, ON
- Part-time
Who is a Customer Service Representative (Motivator)?

Richards Packaging Inc.

Bilingual Customer Service Representative

QC, Canada
Lachine, QC, H8T 3M5, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Oct 9, 2026

Original job description

English section of this bilingual listing.

Richards Packaging inc., a part of Richards Group, is one of North America's most established providers of glass and plastic packaging solutions. Founded in 1912, we've grown into a leading distributor serving the food and beverage, healthcare, cosmetics and industrial markets. With a broad portfolio of bottles, jars, closures, dispensing systems, and customer packaging options, Richards Packaging is known for its reliability, product breath, and exceptional customer service across its North American network.

Why Join Richards:

Generous compensation
Fantastic comprehensive healthcare benefits
Dental benefits
Gender affirmation support
Paramedical services granting access to different practitioners
Mental health coverage
Orthotic and footwear coverage for custom boots or shoes
Emergency travel insurance ensuring peace of mind while you travel
And so much more!

Your mission

As a Customer Service Representative, you will play a key role in helping Richards Packaging Inc., achieve its objectives by managing all incoming customer inquiries related to products and order processing. You will be primarily responsible for entering orders and handling return authorizations, ensuring timely and accurate responses to customer needs. Your main responsibilities include:

Support, coordinate and process all incoming requests:

Open and maintain new customer accounts with accuracy and efficiency
Provide support to product sales activities
Foster a collaborative approach by working closely with Sales, Operations, Finance, and Customer Service teams to consistently meet and exceed customer expectations, ensuring timely delivery and product satisfaction.

Complete all required transactions in System database following established guidelines:

Accurately process customer orders, Customer Invoices, return merchandise authorizations (RMAs), and credit requests
Verify and validate customer information, payment terms, and pricing details for every order to ensure accuracy and compliance.

Account Receivable

Monitor, collect, and resolve outstanding invoices on past-due accounts
Reconcile customer accounts to ensure accuracy and up-to-date records
Process and apply customer payments in a timely and efficient manner

Receptionist

Receive visitors
Answer phone calls

Other

Other duties to support the daily operations within the organization as necessary or assigned

What we're looking for

Bilingual in French and English (required to communicate with internal teams and external partners located outside of Quebec)
1 to 2 years of experience in a similar role
Diploma in administration, or more than 2 years of relevant experience
Strong interpersonal and customer service skills
Proven problem-solving and task prioritization abilities
Excellent communication skills
Team player

Hours – 40 hours per week (Monday to Friday, on-site)

Read the full bilingual original

Richards Packaging inc., qui fait partie du Richards Group, est l’un des fournisseurs les mieux établis en Amérique du Nord dans le domaine des solutions d’emballage en verre et en plastique. Fondée en 1912, notre entreprise est devenue un distributeur de premier plan au service des secteurs de l’alimentation et des boissons, de la santé, des cosmétiques et de l’industrie. Grâce à une vaste gamme de bouteilles, de pots, de bouchons, de systèmes de distribution et d’options d’emballage personnalisées, Richards Packaging est reconnue pour sa fiabilité, l’étendue de sa gamme de produits et son service à la clientèle exceptionnel à l’échelle de son réseau nord-américain.

Pourquoi rejoindre Richards :

Une rémunération généreuse
D’excellents avantages sociaux complets en matière de soins de santé
Des prestations dentaires
Un soutien à l’affirmation de genre
Des services paramédicaux donnant accès à différents praticiens
Une couverture en santé mentale
Une couverture pour les orthèses et les souliers, notamment pour les bottes ou les souliers sur mesure
Une assurance voyage d’urgence vous assurant la tranquillité d’esprit lors de vos déplacements
Et bien plus encore!

Votre mission

En tant que représentant du service à la clientèle, vous jouerez un rôle clé dans l'atteinte des objectifs de Richards Packaging Inc., en gérant toutes les demandes entrantes des clients liées aux produits et au traitement des commandes. Vous serez principalement responsable de la saisie des commandes et des autorisations de retour, en veillant à fournir des réponses rapides et précises aux besoins des clients. Votre rôle consiste plus précisément à:

Soutenir, coordonner et traiter toutes les demandes entrantes:

Ouvrir et gérer les nouveaux comptes clients avec précision et efficacité
Offrir un soutien aux activités de vente de produits
Favoriser une approche collaborative en travaillant en étroite collaboration avec les équipes des Ventes, des Opérations, des Finances et du Service à la clientèle afin de répondre et dépasser les attentes des clients, en assurant une livraison ponctuelle et la satisfaction liée aux produits

Effectuer toutes les transactions requises dans la base de données système, conformément aux procédures établies:

Traiter avec exactitude les commandes clients, les factures, les autorisations de retour de marchandise (RMA) et les demandes de crédit
Vérifier et valider les informations clients, les modalités de paiement et les détails de tarification pour chaque commande afin d'assurer la conformité et l'exactitude

Comptes clients:

Surveiller, suivre et résoudre les factures impayées sur les comptes en souffrance
Effectuer le rapprochement des comptes clients pour garantir l'exactitude et l’actualisation des dossiers
Traiter et appliquer les paiements des clients de manière rapide et efficace

Réception:

Accueillir les visiteurs
Répondre aux appels téléphoniques

Autres:

Accomplir toute autre tâche requise pour soutenir les opérations quotidiennes de l’organisation, selon les besoins ou les directives reçues.

Ce que nous recherchons:

Bilingue en français et en anglais (requis afin de communiquer avec nos équipes et partenaires localisés hors Québec)
1 à 2 ans d'expérience sur un poste similaire
Diplôme en administration, ou bien plus de 2 ans d'expérience
Solides compétences relationnelles et en service à la clientèle
Compétences avérées en résolutions de problèmes priorisation des tâches
Excellentes compétences en communication
Esprit d'équipe

Heures - 40 heures par semaine (du lundi au vendredi, en présentiel)

Why Join Richards:

Generous compensation
Fantastic comprehensive healthcare benefits
Dental benefits
Gender affirmation support
Paramedical services granting access to different practitioners
Mental health coverage
Orthotic and footwear coverage for custom boots or shoes
Emergency travel insurance ensuring peace of mind while you travel
And so much more!

Your mission

Support, coordinate and process all incoming requests:

Open and maintain new customer accounts with accuracy and efficiency
Provide support to product sales activities
Foster a collaborative approach by working closely with Sales, Operations, Finance, and Customer Service teams to consistently meet and exceed customer expectations, ensuring timely delivery and product satisfaction.

Complete all required transactions in System database following established guidelines:

Accurately process customer orders, Customer Invoices, return merchandise authorizations (RMAs), and credit requests
Verify and validate customer information, payment terms, and pricing details for every order to ensure accuracy and compliance.

Account Receivable

Monitor, collect, and resolve outstanding invoices on past-due accounts
Reconcile customer accounts to ensure accuracy and up-to-date records
Process and apply customer payments in a timely and efficient manner

Receptionist

Receive visitors
Answer phone calls

Other

Other duties to support the daily operations within the organization as necessary or assigned

What we're looking for

Bilingual in French and English (required to communicate with internal teams and external partners located outside of Quebec)
1 to 2 years of experience in a similar role
Diploma in administration, or more than 2 years of relevant experience
Strong interpersonal and customer service skills
Proven problem-solving and task prioritization abilities
Excellent communication skills
Team player

Hours – 40 hours per week (Monday to Friday, on-site)

Apply About employer

More about this job

Responsibilities

The Customer Service Representative manages incoming customer inquiries, processes orders, and handles return authorizations. They also maintain customer accounts, resolve billing issues, and perform general reception duties.

Requirements

Candidates must be bilingual in French and English and possess 1 to 2 years of relevant experience. A diploma in administration or over 2 years of experience is required, along with strong interpersonal and problem-solving skills.

Skills

Bilingual
Customer service
Order processing
Data entry
Problem-solving
Task prioritization
Communication skills
Teamwork
Account reconciliation
Invoicing
Receptionist duties

Benefits

Health insurance
Dental benefits
Gender affirmation support
Paramedical services
Mental health coverage
Orthotic and footwear coverage
Emergency travel insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Data Entry
Invoicing
Accounts Receivable
RMA
Packaging
Administration
Bilingual
Reception
Inventory Support
Sales Support
Database Management
Payment Processing
Reconciliation

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