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Added 8 mins ago
LH
Occupational Therapist
Lifemark Health Group
Lethbridge, AB
- Full-time
Apply clinical expertise and professional competence in the assessment, intervention, consultation, case management, discharge planning, education, and follow-up of clients
Added 24 mins ago
RH
Community Disability Worker - Full Time Day Hours - Term
Robin Hood Association
Sherwood Park, AB
- $17.44 to $21.56 CAD / hour
- Full-time
…individual’s life skill development and, particularly in the case of services to children, academic skill development; and, modeling the desired actions and…
Added 24 mins ago
Manager, Application Support
Richardson Wealth Ltd
Toronto, ON
The Application Support Manager leads the team responsible for the health and support of Richardson Wealth’s business applications. The role oversees complex application support, incidents,…
Added 24 mins ago
FH
Registered Nurse, Surgical Services - Inpatient - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
Receives and prepares patients for testing by receiving requisitions from physicians, reviewing patients' case history, correlating clinical history with examination to be performed,…
Added 24 mins ago
FH
Registered Nurse, Surgical Services - Inpatient
Fraser Health
New Westminster, BC
- Part-time
Receives and prepares patients for testing by receiving requisitions from physicians, reviewing patients' case history, correlating clinical history with examination to be performed,…
Added 25 mins ago
I
Sr. Specialist, Procurement Project Management
IMAX
Mississauga, ON · Sheridan Park
- Full-time
IMAX is seeking a Senior Procurement Project Specialist to join our Global Procurement team. Reporting to the Senior Manager, Global Procurement, this role will lead complex Direct and…
Added 25 mins ago
TS
Front Line Supervisor (Weekend- Contract)
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Florence Booth House
- Part-time
…Toronto Shelter Standards, and understand that the Shelter Manager’s position will be required to adhere to all these guidelines in dealing with clients, staff and the…
Added 25 mins ago
TS
Relief Resource Specialist - Housing
The Salvation Army Canada and Bermuda Territory
Calgary, AB
- Part-time
The Resource Specialist – Housing position provides support and case management, as well as implements programming, for Centre of Hope residents.
Added 39 mins ago
BT
Forklift Operator
Bison Transport Inc.
Winnipeg, MB
- Full-time
Engaging in other activities assigned by the Warehouse Manager or Supervisor.
Added 39 mins ago
WC
Asset Protection Associate
Walmart Canada
Uxbridge, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 54 mins ago
C
Implementation Specialist
Citylitics
Remote, Canada
- $75,000 to $80,000 CAD / year
- Full-time
- Remote
…integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that…
Added 55 mins ago
E
Project Coordinator
EllisDon
AB · Alberta Projects
- Full-time
In case you’re curious, here’s what the industry thinks of us and some of the impacts we've made to the communities we work in and our latest Impact Report, highlighting how we're putting…
Added 1 hour ago
TH
Replenishment Analyst- 1 Year Contract
The Home Depot
Canada
- Full-time
Achieve in stock and turns targets for each of the categories that are managed by the analyst for domestic, cross border and import products
Added 1 hour ago
LA
Managing Lawyer, Parents Legal Centre
Legal Aid BC
Smithers, BC
- $77,509.24 to $158,795.95 CAD / year
- Full-time
As a Managing Lawyer, PLC, your primary function is to report to an Excluded Manager, the Managing Lawyer is responsible for managing an Office and providing legal counsel in one or more…
Added 1 hour ago
I
Sr. Specialist, Procurement Project Management
IMAX
Mississauga, ON
- Full-time
IMAX is seeking a Senior Procurement Project Specialist to join our Global Procurement team. Reporting to the Senior Manager, Global Procurement, this role will lead complex Direct and…
Added 1 hour ago
Justice Systems Navigator
Tungasuvvingat Inuit
Ottawa, ON
…appointments, individualized supports, and maintenance of client case files and tracks statistics of service and any referrals made outside of…
Added 1 hour ago
Managing Lawyer, Parents Legal Centres Smithers P051-26
Legal Aid BC
Smithers, BC
Reporting to an Excluded Manager, the Managing Lawyer is responsible for managing an Office and providing legal counsel in one or more areas of law practiced in that office within the…
Added 1 hour ago
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Product Manager
TD
Toronto, ON
- Full-time
…implementing product features and enhancements, providing business case support of recommendations and assisting in the strategic development of new…
Added 1 hour ago
NS
Project Manager - Energy Delivery - Major Projects
Nova Scotia Power
Halifax, NS
- Full-time
We are currently looking to fill a position for a Project Manager - Energy Delivery - Major Projects to join our Major Projects team in a permanent position. Reporting to the Manager - ED…
Added 1 hour ago
B
Manager, Client Engagement
BrandActive
Toronto, ON
- $100,000 to $150,000 CAD / year
- Contract
…brand day to day. You can explore examples of our work in our case…
Added 1 hour ago
CI
Implementation Specialist
Citylitics Inc.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
…integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that…
Added 1 hour ago
S
Community Support Worker - North Vancouver
Strive
Coquitlam, BC
- Part-time
Provide feedback and report back to the case management team and Program Manager
Added 1 hour ago
Manager, Workplace Programs
National Research Council Canada
Ottawa, ON
We are looking for a Manager of Workplace Programs to support our Human Resources Branch. The Manager of Workplace Programs would be someone who shares our core values of Integrity,…
Added 1 hour ago
O
Product Marketing Manager
Ottimate
Canada
- Full-time
We're looking for an experienced Product Marketing Manager to shape our product roadmap, sharpen our differentiation, and own go-to-market strategy as we expand into procurement and other…
Added 1 hour ago
PACT Service Coordinator - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Vehicle and driver’s license required

Richardson Wealth Ltd

Manager, Application Support

Toronto, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Who We Are:

As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.

Position Overview

The Application Support Manager leads the team responsible for the health and support of Richardson Wealth’s business applications. The role oversees complex application support, incidents, escalations, operational readiness, service performance, and vendor support. The Manager actively participates in incident triage and prioritization, presents service health, risks, and recommendations to executive stakeholders, and demonstrates strong written and verbal communication skills. Tier 2 owns technical diagnosis and service restoration, while permanent changes are transitioned to the appropriate delivery, data, infrastructure, security, or vendor team. The Manager also develops team capability and uses knowledge, automation, and AI responsibly to improve service quality and efficiency.

This is an existing vacancy

Duties and Responsibilities

People Leadership & Capability: Lead, coach, and develop Tier 2 analysts and specialists; set clear accountabilities, establish coverage and succession plans, manage performance, and build cross-platform expertise.

Production Service Health & Supportability: Own the operational health, stability, and supportability of assigned applications, integrations, batch processes, data feeds, and operational services. Use monitoring, observability, alerting, logs, and service telemetry to identify risks, service degradation, and emerging issues proactively.

Incident Management: Ensure complex incidents are triaged, prioritized, investigated, resolved, documented, and communicated in accordance with agreed service-management practices and business-impact considerations. Coordinate root cause analysis (RCA) for significant or recurring incidents, ensuring corrective actions are assigned, tracked, and completed.

Escalation Management: Lead the response to complex and high-impact issues by engaging and escalating to the appropriate vendors and internal teams. Ensure clear ownership, timely updates, effective hand-offs, and follow-through until service is restored and required corrective actions are completed.

Operational Readiness: Assess the supportability of releases and production changes, confirming that monitoring, runbooks, support procedures, access, rollback plans, vendor contacts, knowledge transfer, and hypercare arrangements are in place before transition to operations. Delivery owns release content and implementation readiness; Tier 2 confirms operational readiness and ongoing supportability.

Service Performance & Reporting: Establish and report meaningful service measures such as ticket ageing, priority trends, service-level performance, repeat incidents, backlog health, root-cause actions, vendor performance, and knowledge effectiveness. Use insights to drive decisions and continuous improvement.

Knowledge Management & Shift Left: Build and maintain runbooks, known-error records, support procedures, and troubleshooting guidance. Partner with Business Support to move repeatable work to the lowest appropriate support level without transferring unresolved technical debt.

Vendor & Third-Party Support: Manage operational support relationships with vendors, including case escalation, service reviews, defect follow-up, release impact, support obligations, and resolution of recurring service issues.

Risk, Controls & Compliance: Ensure support activities follow change, security, privacy, access, audit, record-keeping, and regulatory control requirements appropriate to a wealth-management environment. Escalate material operational risks and control gaps.

Operational Excellence, Automation & AI: Identify opportunities to improve support through automation, AI-assisted diagnostics, event correlation, ticket enrichment, knowledge retrieval, monitoring, recurring-task reduction, and reporting. Promote responsible use of AI with appropriate human oversight, data protection, validation, auditability, and control.

Work Planning & Capacity: Balance reactive support, planned operational work, release support, problem remediation, and team development. Forecast capacity and raise trade-offs early when service resilience or delivery commitments are at risk.

Business & Stakeholder Partnership: Build productive relationships with business, operations, compliance, delivery, and technology stakeholders; communicate clearly during incidents and provide transparent service-health, risk, and improvement updates.

On-Call Support: Participate in and coordinate after-hours or weekend support when required for critical incidents, production releases, and time-sensitive operational activities.

Qualifications

Post-secondary degree or diploma in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience.

7+ years of experience in support, production operations, service management, or a related technology field, including at least three years in a people-leadership or team-lead role.

Experience leading complex incidents, technical escalations, root cause analysis, corrective actions, and service improvements, supported by strong knowledge of ITIL-aligned service-management practices. ITIL certification is an asset.

Strong technical knowledge of integrated enterprise application environments, including APIs, data feeds, batch processes, identity and access, databases, cloud or hosted services, and third-party platforms.

Experience supporting operational readiness and production transitions, including monitoring, runbooks, rollback and hypercare planning, vendor coordination, and adherence to security, privacy, audit, resilience, and production-control requirements.

Experience working in Agile delivery environments and collaborating with cross-functional teams on release planning, operational readiness, and continuous improvement.

Strong people-management skills, including coaching, performance management, succession planning, and developing technical talent.

Strong analytical and decision-making skills, with the ability to identify root causes, assess business impact, challenge incomplete information, and make risk-based recommendations.

Excellent written and verbal communication skills, with the ability to deliver concise incident updates and explain technical issues, risks, and trade-offs to business and executive stakeholders.

Experience in wealth management, financial services, or another regulated industry is strongly preferred.

Ability to manage multiple priorities in a fast-paced environment while maintaining accountability, sound judgement, customer focus, and attention to detail.

Bilingual proficiency in English and French is an asset.

Why Apply:

Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric?

If so, we’re ready to invest in you.

Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act. Candidates may request accommodation at any point during the interview process.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Application Support Manager leads the team responsible for the health, stability, and support of business applications, including incident triage and service restoration. They also manage vendor relationships, oversee operational readiness for releases, and drive continuous improvement through automation and AI.

Requirements

Candidates must have at least 7 years of experience in technology support or service management, with at least 3 years in a leadership role. A post-secondary degree in Computer Science, IT, or a related field is required, along with strong knowledge of ITIL practices and enterprise application environments.

Skills

Application Support
Incident Management
People Leadership
ITIL
Service Management
Root Cause Analysis
Vendor Management
Operational Readiness
Agile
API
Data Feeds
Cloud Services
Performance Management
Automation
AI-assisted Diagnostics

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Incident Management
ITIL
Wealth Management
Financial Services
Agile
API
Data Feeds
Cloud Services
Vendor Management
Automation
Artificial Intelligence
Service Level Management
Root Cause Analysis
Operational Readiness
Performance Management
Leadership
Monitoring
Observability
Runbooks
Security
Compliance
Risk Management
Technical Diagnosis
Enterprise Applications
Database
Identity and Access Management
Hypercare
Service Health
Stakeholder Management

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Work requirements

Jobs in Canada