Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 10 mins ago
CL
Business Development Manager- Warehousing & Logistics
Charger Logistics Inc.
Brampton, ON
- Full-time
We are looking for a driven and results-oriented Business Development Manager- Warehousing to join our expanding team. In this role, you will be responsible for growing our contract…
Added 10 mins ago
R
Account Manager
Rove
London, ON
- $70,000 to $80,000 CAD / year
- Full-time
Work with the marketing and sales team to develop customer success strategies that drive sales and growth within existing accounts
Added 10 mins ago
L
Financial Service Representative - LendDirect Office 1508
LendDirect
Oshawa, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 10 mins ago
FS
Business Development Specialist
Fresh Start Foods Canada Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Mobility: Must hold a valid Class G Driver’s License and have a reliable vehicle for travel within the territory
Added 10 mins ago
R
Account Manager
Rove
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
Work with the marketing and sales team to develop customer success strategies that drive sales and growth within existing accounts
Added 10 mins ago
S
Senior Product Manager
Sectigo
Ottawa, ON
- Full-time
The Senior Product Manager owns the roadmap and technical product strategy for Sectigo Orchestration Gateway and Integration products. This individual bridges customers, business…
Added 10 mins ago
SB
Estimator, Star Building Materials
Star Building Materials Winnipeg
Winnipeg, MB
- Full-time
Reporting to the Branch Manager, as the Estimator you will analyze costs, prepare estimates and provide support to the Sales team. You also provide knowledge of costs and benefits that…
Added 10 mins ago
EC
Counter/Inside Sales Person
EMCO Corporation
Regina, SK
- Full-time
…to our sales counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean sales counter area. In addition, you will provide support to…
Added 10 mins ago
DS
Senior Sales Manager
Distribution stox
Vaughan, ON
- Full-time
Reporting directly to the Vice President, Sales Ontario & National Major Accounts, the Senior Sales Manager leads a team of approximately 4–6 Territory Managers across the region, helping…
Added 10 mins ago
TH
Manager, Supplier Engagement (Askuity)
The Home Depot
Toronto, ON
- Full-time
In office 3 days per week (Tues/Wed/Thurs)
Added 10 mins ago
Administration & Systems - Clerk Department Second Administration
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. John's, NL
Open availability - including early morning starts and occasional over night shifts
Added 10 mins ago
Manager, Application Support
Richardson Wealth Ltd
Toronto, ON
…Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric…
Added 10 mins ago
Associate Category Manager
Glen Dimplex Americas
Cambridge, ON
The Associate Category Manager provides analytical, project-management, and operational support for the Flame and Consumer Products (CPG) portfolios. Reporting to the Category Manager, this…
Added 10 mins ago
R
Assistant Branch Manager
RBC
Port Coquitlam, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 10 mins ago
Windsor - DZ Driver/Picker (Residential Waste Collection)
Human Resources
ON · Windsor, ON · Essex, ON
…to maintain high standards of safety, professionalism, and customer service, ensuring proper waste disposal and respectful interactions with…
Added 10 mins ago
Sales Representative
Sofina Foods Inc
Port Coquitlam, BC
Reporting to the Manager, Regional Field Sales Western Canada, the Sales Representative is responsible for driving profitable sales growth and execution excellence throughout the assigned…
Added 10 mins ago
R
Assistant Branch Manager
RBC
Brantford, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 10 mins ago
PV
Keyholder
Pet Valu
Lac la Biche, AB
- Part-time
…pets. They share accountability to drive profit to fuel our growth and future as the Devoted Pet Lover’s life-cycle partner. The Keyholder assists with all operations in the store and helps…
Added 10 mins ago
O
Marketing Growth & Content Optimization Manager
OLG
Sault Ste. Marie, ON · Toronto, ON · York Mills Office
- Full-time
…campaigns that drive player acquisition, engagement, and revenue growth across the lottery portfolio. The role provides subject matter expertise in media and growth marketing, leveraging…
Added 10 mins ago
T
Lead Business Architect
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 10 mins ago
T
Senior Machine Learning Engineer
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 10 mins ago
T
Executive Assistant II
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 10 mins ago
SL
Associate, Institutional Sales & Client Support
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Vancouver, BC · Sun Life Toronto One York
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 24 mins ago
PC
Client Services Manager
PACE Consulting Benefits & Pensions LTD.
Toronto, ON
- Full-time
Must have a valid driver’s licence and access to a car
Added 24 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.

Richardson Wealth Ltd

Manager, Application Support

Toronto, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Who We Are:

As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.

Position Overview

The Application Support Manager leads the team responsible for the health and support of Richardson Wealth’s business applications. The role oversees complex application support, incidents, escalations, operational readiness, service performance, and vendor support. The Manager actively participates in incident triage and prioritization, presents service health, risks, and recommendations to executive stakeholders, and demonstrates strong written and verbal communication skills. Tier 2 owns technical diagnosis and service restoration, while permanent changes are transitioned to the appropriate delivery, data, infrastructure, security, or vendor team. The Manager also develops team capability and uses knowledge, automation, and AI responsibly to improve service quality and efficiency.

This is an existing vacancy

Duties and Responsibilities

People Leadership & Capability: Lead, coach, and develop Tier 2 analysts and specialists; set clear accountabilities, establish coverage and succession plans, manage performance, and build cross-platform expertise.

Production Service Health & Supportability: Own the operational health, stability, and supportability of assigned applications, integrations, batch processes, data feeds, and operational services. Use monitoring, observability, alerting, logs, and service telemetry to identify risks, service degradation, and emerging issues proactively.

Incident Management: Ensure complex incidents are triaged, prioritized, investigated, resolved, documented, and communicated in accordance with agreed service-management practices and business-impact considerations. Coordinate root cause analysis (RCA) for significant or recurring incidents, ensuring corrective actions are assigned, tracked, and completed.

Escalation Management: Lead the response to complex and high-impact issues by engaging and escalating to the appropriate vendors and internal teams. Ensure clear ownership, timely updates, effective hand-offs, and follow-through until service is restored and required corrective actions are completed.

Operational Readiness: Assess the supportability of releases and production changes, confirming that monitoring, runbooks, support procedures, access, rollback plans, vendor contacts, knowledge transfer, and hypercare arrangements are in place before transition to operations. Delivery owns release content and implementation readiness; Tier 2 confirms operational readiness and ongoing supportability.

Service Performance & Reporting: Establish and report meaningful service measures such as ticket ageing, priority trends, service-level performance, repeat incidents, backlog health, root-cause actions, vendor performance, and knowledge effectiveness. Use insights to drive decisions and continuous improvement.

Knowledge Management & Shift Left: Build and maintain runbooks, known-error records, support procedures, and troubleshooting guidance. Partner with Business Support to move repeatable work to the lowest appropriate support level without transferring unresolved technical debt.

Vendor & Third-Party Support: Manage operational support relationships with vendors, including case escalation, service reviews, defect follow-up, release impact, support obligations, and resolution of recurring service issues.

Risk, Controls & Compliance: Ensure support activities follow change, security, privacy, access, audit, record-keeping, and regulatory control requirements appropriate to a wealth-management environment. Escalate material operational risks and control gaps.

Operational Excellence, Automation & AI: Identify opportunities to improve support through automation, AI-assisted diagnostics, event correlation, ticket enrichment, knowledge retrieval, monitoring, recurring-task reduction, and reporting. Promote responsible use of AI with appropriate human oversight, data protection, validation, auditability, and control.

Work Planning & Capacity: Balance reactive support, planned operational work, release support, problem remediation, and team development. Forecast capacity and raise trade-offs early when service resilience or delivery commitments are at risk.

Business & Stakeholder Partnership: Build productive relationships with business, operations, compliance, delivery, and technology stakeholders; communicate clearly during incidents and provide transparent service-health, risk, and improvement updates.

On-Call Support: Participate in and coordinate after-hours or weekend support when required for critical incidents, production releases, and time-sensitive operational activities.

Qualifications

Post-secondary degree or diploma in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience.

7+ years of experience in support, production operations, service management, or a related technology field, including at least three years in a people-leadership or team-lead role.

Experience leading complex incidents, technical escalations, root cause analysis, corrective actions, and service improvements, supported by strong knowledge of ITIL-aligned service-management practices. ITIL certification is an asset.

Strong technical knowledge of integrated enterprise application environments, including APIs, data feeds, batch processes, identity and access, databases, cloud or hosted services, and third-party platforms.

Experience supporting operational readiness and production transitions, including monitoring, runbooks, rollback and hypercare planning, vendor coordination, and adherence to security, privacy, audit, resilience, and production-control requirements.

Experience working in Agile delivery environments and collaborating with cross-functional teams on release planning, operational readiness, and continuous improvement.

Strong people-management skills, including coaching, performance management, succession planning, and developing technical talent.

Strong analytical and decision-making skills, with the ability to identify root causes, assess business impact, challenge incomplete information, and make risk-based recommendations.

Excellent written and verbal communication skills, with the ability to deliver concise incident updates and explain technical issues, risks, and trade-offs to business and executive stakeholders.

Experience in wealth management, financial services, or another regulated industry is strongly preferred.

Ability to manage multiple priorities in a fast-paced environment while maintaining accountability, sound judgement, customer focus, and attention to detail.

Bilingual proficiency in English and French is an asset.

Why Apply:

Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric?

If so, we’re ready to invest in you.

Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act. Candidates may request accommodation at any point during the interview process.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Application Support Manager leads the team responsible for the health, stability, and support of business applications, including incident triage and service restoration. They also manage vendor relationships, oversee operational readiness for releases, and drive continuous improvement through automation and AI.

Requirements

Candidates must have at least 7 years of experience in technology support or service management, with at least 3 years in a leadership role. A post-secondary degree in Computer Science, IT, or a related field is required, along with strong knowledge of ITIL practices and enterprise application environments.

Skills

Application Support
Incident Management
People Leadership
ITIL
Service Management
Root Cause Analysis
Vendor Management
Operational Readiness
Agile
API
Data Feeds
Cloud Services
Performance Management
Automation
AI-assisted Diagnostics

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Incident Management
ITIL
Wealth Management
Financial Services
Agile
API
Data Feeds
Cloud Services
Vendor Management
Automation
Artificial Intelligence
Service Level Management
Root Cause Analysis
Operational Readiness
Performance Management
Leadership
Monitoring
Observability
Runbooks
Security
Compliance
Risk Management
Technical Diagnosis
Enterprise Applications
Database
Identity and Access Management
Hypercare
Service Health
Stakeholder Management

Report this job

Work requirements

Jobs in Canada