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Added 9 mins ago
GO
Investment Analyst/Auditor
Government of Prince Edward Island
Charlottetown, PE
- $89,739 to $110,526 CAD / year
- Full-time
Reporting to the Manager of Accounting, Pension and Capital Management, the Investment Analyst/Auditor analyzes and validates investment activity data over the course of the entire…
Added 9 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Listen to clients’ needs and resolve complex situations.
Added 9 mins ago
NB
Banking advisor
National Bank of Canada
Quebec, QC
- Full-time
Listen to clients’ needs and resolve complex situations.
Added 9 mins ago
CA
Finance Manager
Canadian Accounting Consultants [CPA Recruitment]
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
This opportunity is ideally suited for a CPA in public accounting currently at Manager or Senior Manager level who has progressive experience seeking meaningful exposure to financial…
Added 9 mins ago
NB
Account Manager, Franchise Finance
National Bank of Canada
Montreal, QC
- Full-time
Strong communication skills in French required
Added 9 mins ago
Manager, Application Support
Richardson Wealth Ltd
Toronto, ON
The Application Support Manager leads the team responsible for the health and support of Richardson Wealth’s business applications. The role oversees complex application support, incidents,…
Added 9 mins ago
Donations Administrator - Partner Care
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Abbotsford, BC
The ideal candidate is organized, resourceful, and adaptable, with the ability to learn complex processes quickly, take initiative, and work responsibly with confidential financial and…
Added 9 mins ago
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Lead Business Architect
TD
Toronto, ON
- Full-time
Added 9 mins ago
T
Senior Machine Learning Engineer
TD
Toronto, ON
- Full-time
Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations.
Added 10 mins ago
I
Sr. Specialist, Procurement Project Management
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Mississauga, ON · Sheridan Park
- Full-time
IMAX is seeking a Senior Procurement Project Specialist to join our Global Procurement team. Reporting to the Senior Manager, Global Procurement, this role will lead complex Direct and…
Added 24 mins ago
L
Corporate HR Advisor (Maternity Leave Replacement)
Lallemand
Montreal, QC
- Contract
This role is essential to maintaining a healthy work environment through proactive manager support, consistent application of policies, and ongoing optimization of our HR practices.
Added 39 mins ago
Senior Project Manager
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Winnipeg, MB · London, ON · Toronto, ON
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Added 40 mins ago
Senior Negotiations Strategist
Government of Alberta
AB
Experience supporting labour relations functions in complex, multi-employer and multi-union environments.
Added 40 mins ago
Director, Financial Operations & Projects
Government of Alberta
AB
Working in a complex and evolving environment, the Director manages competing priorities, develops innovative solutions, and adapts strategies to achieve results. The role requires strong…
Added 40 mins ago
B
Client Service Assistant, Private Wealth
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Toronto, ON · FCP
- Full-time
Completes complex & diverse tasks within given rules/limits.
Added 40 mins ago
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PERSONAL BANKING ASSOCIATE
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Winnipeg, MB
- Full-time
Completes complex & diverse tasks within given rules/limits.
Added 54 mins ago
K
Business Manager
Klick
Toronto, ON
- Full-time
…operational health, team alignment, and the overall success of complex…
Added 54 mins ago
AC
Senior Financial Reporting Analyst (External)
Aston Carter
Toronto, ON
- $55 to $70 CAD / hour
- Contract
…Reporting Standards (IFRS). This role requires the research of complex accounting and reporting issues, leading the preparation of technical accounting topics and policies. The position…
Added 54 mins ago
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Senior Manager, Program Governance & Financials Management
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Toronto, ON
- Full-time
We are seeking a Senior Manager to lead funding oversight and support governance activities for the AML Transformation program. The ideal candidate will have a strong accounting background…
Added 54 mins ago
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Associate Portfolio Manager, Asset Allocation
RBC
Toronto, ON
- Full-time
The Associate Portfolio Manager - Asset Allocation supports asset allocation and portfolio construction across RBC Insurance's portfolios backing insurance liabilities and surplus capital.
Added 54 mins ago
R
Administrator, National Distribution Team
RBC
Toronto, ON · Montreal, QC
- Full-time
Accelerates and resolves all inquiries, administrative errors, etc. as required, and refers more complex administrative issues to the Manager or Trust Officer.
Added 1 hour ago
CC
Estate and Gift Planning Manager
Canadian Cancer Society
Quebec, QC
- Full-time
Job Title: Estate & Gift Planning Manager (Montreal, QC)
Added 1 hour ago
CC
Estate and Gift Planning Manager
Canadian Cancer Society
Montreal, QC
- Full-time
Job Title: Estate & Gift Planning Manager (Montreal, QC)
Added 1 hour ago
GT
Project Manager - Call Centre Technology Migration
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $60 to $72 CAD / hour
- Contract
Hybrid - currently 2 days onsite per week, with flexibility required to work up to 4 days per week onsite · There may be an opportunity to work one day per week from a location in Mississauga
Added 1 hour ago
I
Sr. Specialist, Procurement Project Management
IMAX
Mississauga, ON
- Full-time
IMAX is seeking a Senior Procurement Project Specialist to join our Global Procurement team. Reporting to the Senior Manager, Global Procurement, this role will lead complex Direct and…

Richardson Wealth Ltd

Manager, Application Support

Toronto, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Who We Are:

As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.

Position Overview

The Application Support Manager leads the team responsible for the health and support of Richardson Wealth’s business applications. The role oversees complex application support, incidents, escalations, operational readiness, service performance, and vendor support. The Manager actively participates in incident triage and prioritization, presents service health, risks, and recommendations to executive stakeholders, and demonstrates strong written and verbal communication skills. Tier 2 owns technical diagnosis and service restoration, while permanent changes are transitioned to the appropriate delivery, data, infrastructure, security, or vendor team. The Manager also develops team capability and uses knowledge, automation, and AI responsibly to improve service quality and efficiency.

This is an existing vacancy

Duties and Responsibilities

People Leadership & Capability: Lead, coach, and develop Tier 2 analysts and specialists; set clear accountabilities, establish coverage and succession plans, manage performance, and build cross-platform expertise.

Production Service Health & Supportability: Own the operational health, stability, and supportability of assigned applications, integrations, batch processes, data feeds, and operational services. Use monitoring, observability, alerting, logs, and service telemetry to identify risks, service degradation, and emerging issues proactively.

Incident Management: Ensure complex incidents are triaged, prioritized, investigated, resolved, documented, and communicated in accordance with agreed service-management practices and business-impact considerations. Coordinate root cause analysis (RCA) for significant or recurring incidents, ensuring corrective actions are assigned, tracked, and completed.

Escalation Management: Lead the response to complex and high-impact issues by engaging and escalating to the appropriate vendors and internal teams. Ensure clear ownership, timely updates, effective hand-offs, and follow-through until service is restored and required corrective actions are completed.

Operational Readiness: Assess the supportability of releases and production changes, confirming that monitoring, runbooks, support procedures, access, rollback plans, vendor contacts, knowledge transfer, and hypercare arrangements are in place before transition to operations. Delivery owns release content and implementation readiness; Tier 2 confirms operational readiness and ongoing supportability.

Service Performance & Reporting: Establish and report meaningful service measures such as ticket ageing, priority trends, service-level performance, repeat incidents, backlog health, root-cause actions, vendor performance, and knowledge effectiveness. Use insights to drive decisions and continuous improvement.

Knowledge Management & Shift Left: Build and maintain runbooks, known-error records, support procedures, and troubleshooting guidance. Partner with Business Support to move repeatable work to the lowest appropriate support level without transferring unresolved technical debt.

Vendor & Third-Party Support: Manage operational support relationships with vendors, including case escalation, service reviews, defect follow-up, release impact, support obligations, and resolution of recurring service issues.

Risk, Controls & Compliance: Ensure support activities follow change, security, privacy, access, audit, record-keeping, and regulatory control requirements appropriate to a wealth-management environment. Escalate material operational risks and control gaps.

Operational Excellence, Automation & AI: Identify opportunities to improve support through automation, AI-assisted diagnostics, event correlation, ticket enrichment, knowledge retrieval, monitoring, recurring-task reduction, and reporting. Promote responsible use of AI with appropriate human oversight, data protection, validation, auditability, and control.

Work Planning & Capacity: Balance reactive support, planned operational work, release support, problem remediation, and team development. Forecast capacity and raise trade-offs early when service resilience or delivery commitments are at risk.

Business & Stakeholder Partnership: Build productive relationships with business, operations, compliance, delivery, and technology stakeholders; communicate clearly during incidents and provide transparent service-health, risk, and improvement updates.

On-Call Support: Participate in and coordinate after-hours or weekend support when required for critical incidents, production releases, and time-sensitive operational activities.

Qualifications

Post-secondary degree or diploma in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience.

7+ years of experience in support, production operations, service management, or a related technology field, including at least three years in a people-leadership or team-lead role.

Experience leading complex incidents, technical escalations, root cause analysis, corrective actions, and service improvements, supported by strong knowledge of ITIL-aligned service-management practices. ITIL certification is an asset.

Strong technical knowledge of integrated enterprise application environments, including APIs, data feeds, batch processes, identity and access, databases, cloud or hosted services, and third-party platforms.

Experience supporting operational readiness and production transitions, including monitoring, runbooks, rollback and hypercare planning, vendor coordination, and adherence to security, privacy, audit, resilience, and production-control requirements.

Experience working in Agile delivery environments and collaborating with cross-functional teams on release planning, operational readiness, and continuous improvement.

Strong people-management skills, including coaching, performance management, succession planning, and developing technical talent.

Strong analytical and decision-making skills, with the ability to identify root causes, assess business impact, challenge incomplete information, and make risk-based recommendations.

Excellent written and verbal communication skills, with the ability to deliver concise incident updates and explain technical issues, risks, and trade-offs to business and executive stakeholders.

Experience in wealth management, financial services, or another regulated industry is strongly preferred.

Ability to manage multiple priorities in a fast-paced environment while maintaining accountability, sound judgement, customer focus, and attention to detail.

Bilingual proficiency in English and French is an asset.

Why Apply:

Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric?

If so, we’re ready to invest in you.

Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act. Candidates may request accommodation at any point during the interview process.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Application Support Manager leads the team responsible for the health, stability, and support of business applications, including incident triage and service restoration. They also manage vendor relationships, oversee operational readiness for releases, and drive continuous improvement through automation and AI.

Requirements

Candidates must have at least 7 years of experience in technology support or service management, with at least 3 years in a leadership role. A post-secondary degree in Computer Science, IT, or a related field is required, along with strong knowledge of ITIL practices and enterprise application environments.

Skills

Application Support
Incident Management
People Leadership
ITIL
Service Management
Root Cause Analysis
Vendor Management
Operational Readiness
Agile
API
Data Feeds
Cloud Services
Performance Management
Automation
AI-assisted Diagnostics

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Incident Management
ITIL
Wealth Management
Financial Services
Agile
API
Data Feeds
Cloud Services
Vendor Management
Automation
Artificial Intelligence
Service Level Management
Root Cause Analysis
Operational Readiness
Performance Management
Leadership
Monitoring
Observability
Runbooks
Security
Compliance
Risk Management
Technical Diagnosis
Enterprise Applications
Database
Identity and Access Management
Hypercare
Service Health
Stakeholder Management

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Work requirements

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