Jobs in Canada

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Added 10 mins ago
RB
Associate Portfolio Manager, Asset Allocation
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Director, Senior Portfolio Manager - Asset Allocation, this role works closely with ALM, Actuarial, Finance, Risk, Product, and Pricing to translate liability needs,…
Added 10 mins ago
RB
Senior Manager, Program Governance & Financials Management
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking a Senior Manager to lead funding oversight and support governance activities for the AML Transformation program. The ideal candidate will have a strong accounting background…
Added 10 mins ago
Senior Station Manager
Amazon
Rocky View No 44, AB · Rocky View County, Alberta
- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession…
Added 10 mins ago
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Senior Product Manager
Sectigo
Ottawa, ON
- Full-time
We are looking for a talented and technical Senior Product Manager to join our growing global team at Sectigo.
Added 10 mins ago
R(
Store Manager - Ottawa Trainyards
Reitmans (Canada) Ltée/Ltd
Ottawa, ON
- Full-time
Reporting to the Regional Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 10 mins ago
R(
Store Manager - Smart Centres Woodstock
Reitmans (Canada) Ltée/Ltd
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- Full-time
Reporting to the Regional Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 26 mins ago
GO
Investment Analyst/Auditor
Government of Prince Edward Island
Charlottetown, PE
- $89,739 to $110,526 CAD / year
- Full-time
Reporting to the Manager of Accounting, Pension and Capital Management, the Investment Analyst/Auditor analyzes and validates investment activity data over the course of the entire…
Added 26 mins ago
CA
Finance Manager
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Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
This opportunity is ideally suited for a CPA in public accounting currently at Manager or Senior Manager level who has progressive experience seeking meaningful exposure to financial…
Added 26 mins ago
S
Senior Product Manager
Sectigo
Ottawa, ON
- Full-time
We are looking for a talented and technical Senior Product Manager to join our growing global team at Sectigo.
Added 26 mins ago
Manager, Application Support
Richardson Wealth Ltd
Toronto, ON
The Application Support Manager leads the team responsible for the health and support of Richardson Wealth’s business applications. The role oversees complex application support, incidents,…
Added 26 mins ago
R
Assistant Branch Manager
RBC
Brantford, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 26 mins ago
T
Senior Machine Learning Engineer
TD
Toronto, ON
- Full-time
Ensure business operations are in compliance with applicable internal and external requirements (e.g., financial controls, segregation of duties, transaction approvals and physical control…
Added 40 mins ago
LD
Systems Engineer II
Leonardo DRS
Ottawa, ON · Kanata, ON
- Full-time
Reporting directly to the Manager, Systems Engineering, the Systems Engineer is responsible for the design, development, integration, verification, and validation of complex communications…
Added 40 mins ago
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Manager, Finance, Performance & Analytics
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Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 40 mins ago
RP
Category Specialist
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- $60,000 CAD / year
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Demonstrated planning and negotiation skills, financial analysis and administration skills.
Added 40 mins ago
AM
Head of Marine Infrastructure Engineering
Albion Marine Solutions
Port Coquitlam, BC
- Other
…infrastructure engineering practice throughout British Columbia and across Canada. The role provides strategic, technical, and operational leadership for the planning, assessment, design,…
Added 41 mins ago
AW
Senior Financial Analyst
Arterra Wines Canada
Mississauga, ON
- Full-time
The Senior Financial Analyst, FP&A is a key member of the Finance team, supporting enterprise financial planning, reporting, and analysis as well as SG&A management and planning. Reporting…
Added 41 mins ago
AE
Field Sales Manager
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Mississauga, ON · CA-ON-Mississauga (Superior Blvd)
- Full-time
Leadership: Act as leader in the branch. Instill vision and create enthusiasm to achieve goals. Use data and analysis to make recommendations to team and to management. Responsible for…
Added 41 mins ago
RB
Manager, Compensation, Restaurant & Supply Chain
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Toronto, ON · Corp - Toronto Corporate Office
- $110,000 to $140,000 CAD / year
- Full-time
Successful candidates will be expected to work onsite 5 days per week in our Toronto office
Added 56 mins ago
Category Manager, Engineering Services, Pacific Link
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Trans Mountain is seeking a collaborative, commercially astute, and values driven individual to join our dynamic team as a Category Manager, Engineering Services, Pacific Link. In this…
Added 56 mins ago
Senior Project Manager
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Added 56 mins ago
Director, Financial Operations & Projects
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AB
Reporting to the Executive Director, Financial Services, the Director, Financial Operations & Projects, leads and continuously improves the Ministry’s financial and procurement operations,…
Added 1 hour ago
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Business Manager
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Toronto, ON
- Full-time
The Business Manager supports our project management and client success teams by maintaining accurate financial reporting and ensuring smooth financial operations across client programs.…
Added 1 hour ago
Principal Technical Customer Manager - FSI
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Toronto, ON
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 1 hour ago
Analyst, Technical Customer Manager - FSI
Qualtrics
Toronto, ON
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…

Richardson Wealth Ltd

Manager, Application Support

Toronto, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Who We Are:

As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.

Position Overview

The Application Support Manager leads the team responsible for the health and support of Richardson Wealth’s business applications. The role oversees complex application support, incidents, escalations, operational readiness, service performance, and vendor support. The Manager actively participates in incident triage and prioritization, presents service health, risks, and recommendations to executive stakeholders, and demonstrates strong written and verbal communication skills. Tier 2 owns technical diagnosis and service restoration, while permanent changes are transitioned to the appropriate delivery, data, infrastructure, security, or vendor team. The Manager also develops team capability and uses knowledge, automation, and AI responsibly to improve service quality and efficiency.

This is an existing vacancy

Duties and Responsibilities

People Leadership & Capability: Lead, coach, and develop Tier 2 analysts and specialists; set clear accountabilities, establish coverage and succession plans, manage performance, and build cross-platform expertise.

Production Service Health & Supportability: Own the operational health, stability, and supportability of assigned applications, integrations, batch processes, data feeds, and operational services. Use monitoring, observability, alerting, logs, and service telemetry to identify risks, service degradation, and emerging issues proactively.

Incident Management: Ensure complex incidents are triaged, prioritized, investigated, resolved, documented, and communicated in accordance with agreed service-management practices and business-impact considerations. Coordinate root cause analysis (RCA) for significant or recurring incidents, ensuring corrective actions are assigned, tracked, and completed.

Escalation Management: Lead the response to complex and high-impact issues by engaging and escalating to the appropriate vendors and internal teams. Ensure clear ownership, timely updates, effective hand-offs, and follow-through until service is restored and required corrective actions are completed.

Operational Readiness: Assess the supportability of releases and production changes, confirming that monitoring, runbooks, support procedures, access, rollback plans, vendor contacts, knowledge transfer, and hypercare arrangements are in place before transition to operations. Delivery owns release content and implementation readiness; Tier 2 confirms operational readiness and ongoing supportability.

Service Performance & Reporting: Establish and report meaningful service measures such as ticket ageing, priority trends, service-level performance, repeat incidents, backlog health, root-cause actions, vendor performance, and knowledge effectiveness. Use insights to drive decisions and continuous improvement.

Knowledge Management & Shift Left: Build and maintain runbooks, known-error records, support procedures, and troubleshooting guidance. Partner with Business Support to move repeatable work to the lowest appropriate support level without transferring unresolved technical debt.

Vendor & Third-Party Support: Manage operational support relationships with vendors, including case escalation, service reviews, defect follow-up, release impact, support obligations, and resolution of recurring service issues.

Risk, Controls & Compliance: Ensure support activities follow change, security, privacy, access, audit, record-keeping, and regulatory control requirements appropriate to a wealth-management environment. Escalate material operational risks and control gaps.

Operational Excellence, Automation & AI: Identify opportunities to improve support through automation, AI-assisted diagnostics, event correlation, ticket enrichment, knowledge retrieval, monitoring, recurring-task reduction, and reporting. Promote responsible use of AI with appropriate human oversight, data protection, validation, auditability, and control.

Work Planning & Capacity: Balance reactive support, planned operational work, release support, problem remediation, and team development. Forecast capacity and raise trade-offs early when service resilience or delivery commitments are at risk.

Business & Stakeholder Partnership: Build productive relationships with business, operations, compliance, delivery, and technology stakeholders; communicate clearly during incidents and provide transparent service-health, risk, and improvement updates.

On-Call Support: Participate in and coordinate after-hours or weekend support when required for critical incidents, production releases, and time-sensitive operational activities.

Qualifications

Post-secondary degree or diploma in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience.

7+ years of experience in support, production operations, service management, or a related technology field, including at least three years in a people-leadership or team-lead role.

Experience leading complex incidents, technical escalations, root cause analysis, corrective actions, and service improvements, supported by strong knowledge of ITIL-aligned service-management practices. ITIL certification is an asset.

Strong technical knowledge of integrated enterprise application environments, including APIs, data feeds, batch processes, identity and access, databases, cloud or hosted services, and third-party platforms.

Experience supporting operational readiness and production transitions, including monitoring, runbooks, rollback and hypercare planning, vendor coordination, and adherence to security, privacy, audit, resilience, and production-control requirements.

Experience working in Agile delivery environments and collaborating with cross-functional teams on release planning, operational readiness, and continuous improvement.

Strong people-management skills, including coaching, performance management, succession planning, and developing technical talent.

Strong analytical and decision-making skills, with the ability to identify root causes, assess business impact, challenge incomplete information, and make risk-based recommendations.

Excellent written and verbal communication skills, with the ability to deliver concise incident updates and explain technical issues, risks, and trade-offs to business and executive stakeholders.

Experience in wealth management, financial services, or another regulated industry is strongly preferred.

Ability to manage multiple priorities in a fast-paced environment while maintaining accountability, sound judgement, customer focus, and attention to detail.

Bilingual proficiency in English and French is an asset.

Why Apply:

Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric?

If so, we’re ready to invest in you.

Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act. Candidates may request accommodation at any point during the interview process.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Application Support Manager leads the team responsible for the health, stability, and support of business applications, including incident triage and service restoration. They also manage vendor relationships, oversee operational readiness for releases, and drive continuous improvement through automation and AI.

Requirements

Candidates must have at least 7 years of experience in technology support or service management, with at least 3 years in a leadership role. A post-secondary degree in Computer Science, IT, or a related field is required, along with strong knowledge of ITIL practices and enterprise application environments.

Skills

Application Support
Incident Management
People Leadership
ITIL
Service Management
Root Cause Analysis
Vendor Management
Operational Readiness
Agile
API
Data Feeds
Cloud Services
Performance Management
Automation
AI-assisted Diagnostics

Visa sponsorship

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Keywords

Application Support
Incident Management
ITIL
Wealth Management
Financial Services
Agile
API
Data Feeds
Cloud Services
Vendor Management
Automation
Artificial Intelligence
Service Level Management
Root Cause Analysis
Operational Readiness
Performance Management
Leadership
Monitoring
Observability
Runbooks
Security
Compliance
Risk Management
Technical Diagnosis
Enterprise Applications
Database
Identity and Access Management
Hypercare
Service Health
Stakeholder Management

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Work requirements

Jobs in Canada