Jobs in Canada

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Added 24 mins ago
BH
Senior Procurement Advisor (Category Lead)
BC Hydro
Burnaby, BC
- Full-time
…priorities. To do this the CL operates like an overall 'owner/ manager' of the category and is an expert both in understanding the external category environment (suppliers and market) and…
Added 24 mins ago
KH
Manager, After-hours Operations
Kensington Health
Toronto, ON
- Part-time
As a key member of the operational leadership team, the Manager, After-hours Operations is responsible for the overall operations of programs and services that run after regular business…
Added 24 mins ago
RH
Community Disability Worker - Full Time Day Hours - Term
Robin Hood Association
Sherwood Park, AB
- $17.44 to $21.56 CAD / hour
- Full-time
Understand and practice all RHA Policies and Procedures, practices and operational protocols, including purpose statements, ethical standards and guidelines, restrictive procedures, abuse…
Added 24 mins ago
Manager, Application Support
Richardson Wealth Ltd
Toronto, ON
The Application Support Manager leads the team responsible for the health and support of Richardson Wealth’s business applications. The role oversees complex application support, incidents,…
Added 24 mins ago
GC
Part-time Security Officer- Grand River Casino
Great Canadian Entertainment
Elora, ON
- Part-time
Under the direct supervision of the Manager, Security, this position is responsible for the safety and protection of team members, guests, the facility (both internal and external) and the…
Added 24 mins ago
T
Senior Machine Learning Engineer
TD
Toronto, ON
- Full-time
Work in close partnership with technology teams to support TD's business objectives and operational support goals and provide domain expertise on strategic Infrastructure as well as…
Added 24 mins ago
T
Executive Assistant II
TD
Toronto, ON
- Full-time
…coverage for the Executive Assistant to the Group Head & Chief Risk Officer when needed. Your work will involve a range of complexity and include but is not limited to the following…
Added 24 mins ago
OL
Maintenance Manager
Optima Living
Surrey, BC
- $62,500 CAD / year
- Full-time
Reporting to the General Manager, the Maintenance Manager oversees the safe and efficient operation of all building systems, equipment, and infrastructure within the community. This role…
Added 25 mins ago
SL
Associate, Institutional Sales & Client Support
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Vancouver, BC · Sun Life Toronto One York
- Full-time
…drive real, lasting impact. Now in our 17th year as an asset manager and with over $44B in assets under management across institutional and retail markets, we continue to focus on…
Added 25 mins ago
I
Sr. Specialist, Procurement Project Management
IMAX
Mississauga, ON · Sheridan Park
- Full-time
IMAX is seeking a Senior Procurement Project Specialist to join our Global Procurement team. Reporting to the Senior Manager, Global Procurement, this role will lead complex Direct and…
Added 39 mins ago
JI
Maintenance Manager
J.D. Irving, Limited
Dieppe, NB
- Full-time
Midland Transport is currently seeking a Maintenance Manager at our Moncton Garage. The Maintenance Manager - Atlantic is responsible for leading fleet maintenance operations across…
Added 39 mins ago
S
Associate, Institutional Sales & Client Support
Sunlife
Toronto, ON
- Full-time
…drive real, lasting impact. Now in our 17th year as an asset manager and with over $44B in assets under management across institutional and retail markets, we continue to focus on…
Added 39 mins ago
SQ
Associate, Institutional Sales & Client Support
Sunlife Québec
Montreal, QC
- Full-time
…drive real, lasting impact. Now in our 17th year as an asset manager and with over $44B in assets under management across institutional and retail markets, we continue to focus on…
Added 39 mins ago
S
Associate, Institutional Sales & Client Support
Sunlife
Vancouver, BC
- Full-time
…drive real, lasting impact. Now in our 17th year as an asset manager and with over $44B in assets under management across institutional and retail markets, we continue to focus on…
Added 39 mins ago
WC
Manager, Program Management (People Analytics)
Walmart Canada
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- Full-time
Must have experience and knowledge creating reports in SSRS (SQL Server Reporting Services) · Must have experience with SSIS (SQL Server Integration Services)
Added 39 mins ago
AM
Head of Marine Infrastructure Engineering
Albion Marine Solutions
Port Coquitlam, BC
- Other
…across Canada. The role provides strategic, technical, and operational leadership for the planning, assessment, design, rehabilitation, and asset management of marine and waterfront…
Added 39 mins ago
S
Associate, Institutional Sales & Client Support
Sunlife
Waterloo, ON
- Full-time
…drive real, lasting impact. Now in our 17th year as an asset manager and with over $44B in assets under management across institutional and retail markets, we continue to focus on…
Added 39 mins ago
RB
Manager, Compensation, Restaurant & Supply Chain
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- $110,000 to $140,000 CAD / year
- Full-time
Successful candidates will be expected to work onsite 5 days per week in our Toronto office
Added 54 mins ago
Category Manager, Engineering Services, Pacific Link
Trans Mountain
Calgary, AB
As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.
Added 54 mins ago
C
Implementation Specialist
Citylitics
Remote, Canada
- $75,000 to $80,000 CAD / year
- Full-time
- Remote
…integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that…
Added 54 mins ago
Senior Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reporting to the BPMO Director, Project Delivery, the Business Senior Project Manager is responsible for leading complex business transformation initiatives that support strategic…
Added 55 mins ago
Director, Financial Operations & Projects
Government of Alberta
AB
…and procedures with a Save view to assessing the potential risk of the current controls and providing options for the enhancements that could be implemented to strengthen the financial…
Added 55 mins ago
B
Client Service Assistant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 55 mins ago
B
PERSONAL BANKING ASSOCIATE
BMO
Winnipeg, MB
- Full-time
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Added 55 mins ago
HR Director
ASSA ABLOY
ON · Mississauga, ON
…collaborative, mid-to-large corporate environment, balances sound risk management with operational realities, and participates hands-on to ensure functional…

Richardson Wealth Ltd

Manager, Application Support

Toronto, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Who We Are:

As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.

Position Overview

The Application Support Manager leads the team responsible for the health and support of Richardson Wealth’s business applications. The role oversees complex application support, incidents, escalations, operational readiness, service performance, and vendor support. The Manager actively participates in incident triage and prioritization, presents service health, risks, and recommendations to executive stakeholders, and demonstrates strong written and verbal communication skills. Tier 2 owns technical diagnosis and service restoration, while permanent changes are transitioned to the appropriate delivery, data, infrastructure, security, or vendor team. The Manager also develops team capability and uses knowledge, automation, and AI responsibly to improve service quality and efficiency.

This is an existing vacancy

Duties and Responsibilities

People Leadership & Capability: Lead, coach, and develop Tier 2 analysts and specialists; set clear accountabilities, establish coverage and succession plans, manage performance, and build cross-platform expertise.

Production Service Health & Supportability: Own the operational health, stability, and supportability of assigned applications, integrations, batch processes, data feeds, and operational services. Use monitoring, observability, alerting, logs, and service telemetry to identify risks, service degradation, and emerging issues proactively.

Incident Management: Ensure complex incidents are triaged, prioritized, investigated, resolved, documented, and communicated in accordance with agreed service-management practices and business-impact considerations. Coordinate root cause analysis (RCA) for significant or recurring incidents, ensuring corrective actions are assigned, tracked, and completed.

Escalation Management: Lead the response to complex and high-impact issues by engaging and escalating to the appropriate vendors and internal teams. Ensure clear ownership, timely updates, effective hand-offs, and follow-through until service is restored and required corrective actions are completed.

Operational Readiness: Assess the supportability of releases and production changes, confirming that monitoring, runbooks, support procedures, access, rollback plans, vendor contacts, knowledge transfer, and hypercare arrangements are in place before transition to operations. Delivery owns release content and implementation readiness; Tier 2 confirms operational readiness and ongoing supportability.

Service Performance & Reporting: Establish and report meaningful service measures such as ticket ageing, priority trends, service-level performance, repeat incidents, backlog health, root-cause actions, vendor performance, and knowledge effectiveness. Use insights to drive decisions and continuous improvement.

Knowledge Management & Shift Left: Build and maintain runbooks, known-error records, support procedures, and troubleshooting guidance. Partner with Business Support to move repeatable work to the lowest appropriate support level without transferring unresolved technical debt.

Vendor & Third-Party Support: Manage operational support relationships with vendors, including case escalation, service reviews, defect follow-up, release impact, support obligations, and resolution of recurring service issues.

Risk, Controls & Compliance: Ensure support activities follow change, security, privacy, access, audit, record-keeping, and regulatory control requirements appropriate to a wealth-management environment. Escalate material operational risks and control gaps.

Operational Excellence, Automation & AI: Identify opportunities to improve support through automation, AI-assisted diagnostics, event correlation, ticket enrichment, knowledge retrieval, monitoring, recurring-task reduction, and reporting. Promote responsible use of AI with appropriate human oversight, data protection, validation, auditability, and control.

Work Planning & Capacity: Balance reactive support, planned operational work, release support, problem remediation, and team development. Forecast capacity and raise trade-offs early when service resilience or delivery commitments are at risk.

Business & Stakeholder Partnership: Build productive relationships with business, operations, compliance, delivery, and technology stakeholders; communicate clearly during incidents and provide transparent service-health, risk, and improvement updates.

On-Call Support: Participate in and coordinate after-hours or weekend support when required for critical incidents, production releases, and time-sensitive operational activities.

Qualifications

Post-secondary degree or diploma in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience.

7+ years of experience in support, production operations, service management, or a related technology field, including at least three years in a people-leadership or team-lead role.

Experience leading complex incidents, technical escalations, root cause analysis, corrective actions, and service improvements, supported by strong knowledge of ITIL-aligned service-management practices. ITIL certification is an asset.

Strong technical knowledge of integrated enterprise application environments, including APIs, data feeds, batch processes, identity and access, databases, cloud or hosted services, and third-party platforms.

Experience supporting operational readiness and production transitions, including monitoring, runbooks, rollback and hypercare planning, vendor coordination, and adherence to security, privacy, audit, resilience, and production-control requirements.

Experience working in Agile delivery environments and collaborating with cross-functional teams on release planning, operational readiness, and continuous improvement.

Strong people-management skills, including coaching, performance management, succession planning, and developing technical talent.

Strong analytical and decision-making skills, with the ability to identify root causes, assess business impact, challenge incomplete information, and make risk-based recommendations.

Excellent written and verbal communication skills, with the ability to deliver concise incident updates and explain technical issues, risks, and trade-offs to business and executive stakeholders.

Experience in wealth management, financial services, or another regulated industry is strongly preferred.

Ability to manage multiple priorities in a fast-paced environment while maintaining accountability, sound judgement, customer focus, and attention to detail.

Bilingual proficiency in English and French is an asset.

Why Apply:

Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric?

If so, we’re ready to invest in you.

Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act. Candidates may request accommodation at any point during the interview process.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Application Support Manager leads the team responsible for the health, stability, and support of business applications, including incident triage and service restoration. They also manage vendor relationships, oversee operational readiness for releases, and drive continuous improvement through automation and AI.

Requirements

Candidates must have at least 7 years of experience in technology support or service management, with at least 3 years in a leadership role. A post-secondary degree in Computer Science, IT, or a related field is required, along with strong knowledge of ITIL practices and enterprise application environments.

Skills

Application Support
Incident Management
People Leadership
ITIL
Service Management
Root Cause Analysis
Vendor Management
Operational Readiness
Agile
API
Data Feeds
Cloud Services
Performance Management
Automation
AI-assisted Diagnostics

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Incident Management
ITIL
Wealth Management
Financial Services
Agile
API
Data Feeds
Cloud Services
Vendor Management
Automation
Artificial Intelligence
Service Level Management
Root Cause Analysis
Operational Readiness
Performance Management
Leadership
Monitoring
Observability
Runbooks
Security
Compliance
Risk Management
Technical Diagnosis
Enterprise Applications
Database
Identity and Access Management
Hypercare
Service Health
Stakeholder Management

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Work requirements

Jobs in Canada