Accounts Transfers Administrator
- Toronto, ON, Canada
The expected annualized base salary range for this role is $48,000-$60,500. · Full-time
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Job details
- Pay
- The expected annualized base salary range for this role is $48,000-$60,500.
- Job type
- Full-time
- Apply by
- Experience
- 1-2 years Account Transfer experience
- Posting language
- English
- Posted
Original job description
Who We Are
As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.
Position Overview
The incumbent will be primarily responsible for account transfers.
This is an existing vacancy.
Duties & Responsibilties
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity.
Richardson offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a group RRSP matching plan and paid time off.
Why Apply
Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric?
If so, we’re ready to invest in you.
Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act. Candidates may request accommodation at any point during the interview process.
As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.
Position Overview
The incumbent will be primarily responsible for account transfers.
This is an existing vacancy.
Duties & Responsibilties
- Receive and process incoming and outgoing transfer documents:
- Maintain SLAs of the Account Transfer Department, to include adherence with regulatory body rules (i.e. CIRO rules)
- Clear written and oral communication with branches, Fidelity Clearing, Operational groups and other financial institutions
- QC, initiate, follow-up and complete transfers, Non Aton transfer ins
- Clear, detailed communication on any rejected transfers back to advisors
- Reviewing daily and weekly transfer in and out reports provided by Management
- Ensuring any outstanding transfers are shared with management to make sure they are resolved in a satisfactory timeframe
- Communication with various Operational groups (Recurring Events, Fees Billing, etc.) to ensure transfer outs are actioned properly and efficiently
- Open and distribute Department mail
- Answering the department toll free phone line
- Administer Department email box
- Basic knowledge of Dataphile, ATON, CDS (Optional)
- 1-2 years Account Transfer experience
- Clear written and oral communication
- Courteous and dynamic customer approach
- Works well within a team environment
- Be rigorous and organized
- Able to multi-task and change focus during the day, depending on volumes
- Provide ideas and suggestions on how to improve the service offering to the team
- Fundcom knowledge an asset
- Bilingualism (French and English) is an asset
- Overtime may be required. Flexibility to assist with overtime as needed
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity.
Richardson offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a group RRSP matching plan and paid time off.
Why Apply
Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric?
If so, we’re ready to invest in you.
Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act. Candidates may request accommodation at any point during the interview process.
More about this job
Responsibilities
Process incoming and outgoing account transfers, including quality checks, follow-ups, completion, and communication about rejected or outstanding transfers. Maintain departmental service levels and regulatory compliance, coordinate with advisors and operational groups, and handle department mail, phone calls, and email.
Requirements
The role seeks 1–2 years of account transfer experience and basic knowledge of Dataphile and ATON, with CDS knowledge listed as optional and Fundcom knowledge as an asset. Candidates should communicate clearly, be courteous, organized, adaptable, able to multitask, and work well in a team; bilingualism in French and English is an asset.
Skills
- Account Transfers
- Transfer Document Processing
- Quality Control
- Regulatory Compliance
- Written Communication
- Oral Communication
- Customer Service
- Organization
- Multitasking
- Teamwork
- Problem Solving
- Dataphile
- ATON
- CDS
- Fundcom
Benefits
- Performance-Based Incentive Plan
- Health Benefits
- Dental Benefits
- Group RRSP Matching Plan
- Paid Time Off
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Administrative
- Customer Service & Support
Keywords
- Account Transfers
- Incoming Transfers
- Outgoing Transfers
- Transfer Documents
- ATON Transfers
- Non-ATON Transfers
- CIRO Rules
- Service-Level Agreements
- Quality Control
- Dataphile
- ATON
- CDS
- Fundcom
- Fidelity Clearing
- Transfer Reports
- Regulatory Compliance
- Advisor Communication
- Operational Coordination
- Customer Service
- Telephone Support
- Overtime