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Richardson Wealth

Manager, Branch Administrator

Ottawa, ON, Canada

Pay: The expected annualized base salary range for this role is $66,000-$78,000.
Job type: Full-time
Apply by: Oct 25, 2026
Experience: 5 to 10 years’ experience in the financial sector
Posting language: English
Posted: Sep 25, 2026

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Original job description

Who We Are

As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.

Position Overview

The Manager, Branch Administrator fulfils a leadership role in the branch providing operational and administrative support to Advisor teams. The incumbent of this role fulfils a diverse role which includes managing branch staff, liaising with Corporate Head Office departments in Toronto, working with Branch Administrators in Richardson Wealth’s other offices located in the other provinces in Canada providing software and process related training, supporting human resources functions such as recruitment and employee relations and managing the branch facilities and equipment.

This is an existing vacancy.

Duties and Responsibilities

Execute the directives and initiatives of the Branch Manager to ensure branch efficiencies and management
Implement company policies, programs and processes to enhance the Investment Advisor Team(s) and client experience
Provide basic technology support to new Investment Advisor teams and employees and coordinate with IT Support at Head Office as needed
Play a role in ensuring projects and initiatives go through proper change management
Ensure all internal and external employment standards are met in the branch
Supervise support staff and conduct monthly meetings to ensure they are aware of any updates that affect their role/business
Share knowledge and any relevant industry news and development within Richardson Wealth with branch staff and take initiative to share knowledge and experience of others to better the branch as a whole
Identify training needs and implement solutions to fill gaps by using tools and head office support
Support Investment Advisors in the fair management and professional development of new and existing team members
Coordinate and deliver training to new hires and provide ongoing training support for existing employees, collaborate with the Training & Development department at Head Office
Ensure operational controls are being adhered to
Attend seminars and professional development courses to stay abreast of industry changes
Attend training and meetings with other Branch Administrators located across Canada
Collaborate with the Human Resources department in Head Office to support Teams with all HR-related matters (e.g, recruitment, performance management, employee relations, disciplinary measures, etc.)
Encourage a collaborative and positive branch culture where team opinion/feedback are valued and considered

Qualifications

Proven experience as a Branch Administrator for a medium to large branch
5 to 10 years’ experience in the financial sector
Solid knowledge of technology platforms and ability to provide basic support
Ability to work efficiently, multi-task and maintain professionalism in a high pressure environment
Strong operational efficiency, organizational skills and ability to prioritize
Autonomy, initiative and attention to detail
Current knowledge of compliance issues published in industry bulletins
French communication skills (written and verbal) an asset
Excellent phone and e-mail etiquette, delivering high standards of customer service
May be Investment Representative (IR) or Registered Representative (RR) licensed with the Canadian Investment Regulatory Organization (CIRO)

The expected annualized base salary range for this role is $66,000-$78,000.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity.

Richardson offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a group RRSP matching plan and paid time off.

Why Apply

Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric?

If so, we’re ready to invest in you.

Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act. Candidates may request accommodation at any point during the interview process.

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More about this job

Responsibilities

Lead branch operations and supervise support staff while implementing company policies, processes, and initiatives to support advisors and improve the client experience. Coordinate training, basic technology support, compliance, facilities, and human resources matters in collaboration with Head Office and other branch administrators.

Requirements

Requires 5 to 10 years of financial-sector experience and proven branch administrator experience in a medium to large branch. Candidates should have strong operational, organizational, technology-support, communication, and customer-service skills; French communication skills and CIRO registration are assets.

Skills

Branch Administration
Staff Supervision
Operational Management
Administrative Support
Technology Support
Change Management
Human Resources Support
Recruitment
Employee Relations
Training and Development
Compliance
Organizational Skills
Prioritization
Customer Service
Communication
Attention to Detail

Benefits

Performance-Based Incentive Plan
Health Benefits
Dental Benefits
Group RRSP Matching Plan
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Branch Administration
Financial Services
Investment Advisors
Branch Operations
Operational Controls
Compliance
CIRO
Investment Representative
Registered Representative
Technology Platforms
Basic Technology Support
Change Management
Human Resources
Recruitment
Performance Management
Employee Relations
Training and Development
Staff Supervision
Client Experience
Customer Service
Facilities Management
Equipment Management
Process Improvement
Professional Development
French Communication

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