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Added 2 mins ago
AS
Client Advisor
Acne Studios
Vancouver, BC
- Full-time
Upholding administrative procedures and skillfully managing our inventory
Added 2 mins ago
SL
Accident Benefits Law Clerk
Salehi Law
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- Full-time
Salehi Law Professional Corporation is a boutique Personal Injury law firm looking to hire a full time Accident Benefits Law Clerk/Legal Administrative Assistant for our office located in…
Added 2 mins ago
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Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
Added 2 mins ago
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- Full-time
Technology: Utilize modern educational tools and Google Workspace to enhance curriculum delivery and administrative efficiency.
Added 2 mins ago
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Toronto, ON
- $80,000 to $90,000 CAD / year
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Added 2 mins ago
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- Full-time
…and career training, continually investing in our associates’ professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a…
Added 2 mins ago
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- Full-time
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Sudbury, ON · Chelmsford, ON
- Full-time
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
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Office Manager
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Lloydminster, AB
- $70,000 to $90,000 CAD / year
- Full-time
Follow up on outstanding administrative requirements and address issues in a timely and professional manner.
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MS
Executive Coordinator
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Toronto, ON
- Temporary
Provide executive administrative and coordination support to the Executive Director and Chair of the Board of Directors, as well as administrative support to the Board and executive…
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CS
Receptionist / Online Sales Rep
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- Part-time
The Reception & Online Sales Representative will provide administrative support to ensure efficient operation of the office. In addition to being a first point of contact for our guests via…
Added 2 mins ago
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Admin Assistant II
Vale Base Metals
Toronto, ON
- Full-time
2+ years of receptionist or administrative support experience, preferably within a corporate, professional services, or head office environment.
Added 2 mins ago
RS
NDT Level 2 Technicians - 2026 Turnaround Season
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- Full-time
Coordinate with administrative staff to finalize reports for client submission.
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Slemon Park, PE
- Full-time
Control access to information systems and ensure effective backup processes for administrative, property management, general ledger, hotel, food and beverage, and retail point-of-sale…
Added 17 mins ago
HC
Business System Support Specialist
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Toronto, ON · North York, ON
- Full-time
…Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through our Order Management System (Blueprint). This role supports critical…
Added 17 mins ago
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Payroll Clerk
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Clairmont, AB
- $39.45 CAD / hour
- Full-time
…processing payroll, as well as helping with data entry and administrative duties within the Cash Control…
Added 17 mins ago
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Human Resources Coordinator
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Halifax, NS
- Full-time
Strong attention to detail, professional written and verbal communication skills, and respect for confidentiality.
Added 17 mins ago
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Demonstrated commitment to ongoing learning and professional development.
Added 17 mins ago
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Added 17 mins ago
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Ottawa, ON
- Full-time
- Professional, empathetic and solution-oriented approach to customer interactions.
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Human Resources Manager
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- $87,900 to $109,900 CAD / year
- Full-time
…across Canada and our corporate headquarters in Montreal, full professional bilingual proficiency in English and French (verbal and written) is…
Added 17 mins ago
CO
Financial Services Administrator
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- Full-time
…including reporting and analysis. This role provides high-level administrative support and results-oriented service to the General Manager of Financial and Business Planning Services as…
Added 17 mins ago
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Staff Sergeant
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- $80,041 to $115,335 CAD / year
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Added 17 mins ago
EH
physio clinic admin
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…clients, managing check-in and check-out processes, and ensuring a professional and friendly front-desk presence. Day-to-day tasks include answering phone calls and emails, booking and…
Added 17 mins ago
RM
Patient Access Clerk I
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- Full-time
Previous clerical/administrative experience within the last year is essential

Richcraft Homes

Customer Care Representative

Ottawa, ON, Canada

$55,000 to $60,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

Richcraft Homes is a renowned, successful Ottawa Home Builder and Real Estate Holding Corporation with more than a 40-year history in new home and high-rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcraft Homes purpose is to provide a high quality, distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose-inspired, detail oriented and driven.

Why Richcraft?

Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.

Richcraft is passionate about professional growth, development, and long-term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

Generous Health and Dental Plan
Group Retirement Planning with Company Match
Employee Wellness Program
Referral Program
Employee Assistance Program
Long-Term Employment
Opportunities for Growth

The Role

The Customer Care Representative provides exceptional customer service and support to Homeowners, Inspectors, Trades, and the Supervisor at the development site.

In This Role, You Will:

Address pre-occupancy and post-possession homeowner concerns promptly and effectively.
Coordinate and schedule services with sub-trades to ensure timely resolution of issues.
Ensure superior homeowner satisfaction and fostering long-term customer loyalty.
Respond promptly to homeowner enquiries.
Other duties as required to support organizational objectives.

What You Bring:

Post-Secondary Education, preferably in Administration or a Construction-related field.
Prior relevant experience in the construction industry, with familiarity with the Tarion Warranty program considered an asset.
Exceptional organizational skills, time management abilities, and keen attention to detail.
Proven ability to work independently and unsupervised, while also thriving in a team environment.
Proficiency with computer programs such as Microsoft Office, Outlook, and Excel.
Strong written and verbal communication skills.
Bilingualism is considered an asset.
Ability to travel to construction sites when required.

Our recruitment process is fair and transparent. We use an AI tool only for the initial screening to match resumes with job requirements. All interviews and final hiring decisions are made by the hiring manager and our HR team. AI does not make any hiring decisions.

Richcraft is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide accessible candidate experience. If you need accommodation during the application or interview process, please contact us and we will work this you to meet your needs.

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More about this job

Responsibilities

Respond to homeowner concerns and enquiries before and after possession, coordinating with subcontractors to resolve issues promptly. Support homeowners, inspectors, trades, and the site supervisor while promoting satisfaction and long-term customer loyalty.

Requirements

Post-secondary education, preferably in administration or a construction-related field, and relevant construction industry experience are sought; familiarity with the Tarion Warranty program is an asset. Candidates should have strong organizational, time-management, communication, and computer skills, be able to work independently and as part of a team, and travel to construction sites when required; bilingualism is an asset.

Skills

Customer Service
Homeowner Support
Issue Resolution
Service Coordination
Scheduling
Organizational Skills
Time Management
Attention To Detail
Independent Work
Teamwork
Microsoft Office
Microsoft Outlook
Microsoft Excel
Written Communication
Verbal Communication
Construction Industry Knowledge

Benefits

Health And Dental Plan
Group Retirement Planning With Company Match
Employee Wellness Program
Referral Program
Employee Assistance Program
Long-Term Employment Opportunities For Growth

Visa sponsorship

Not detected in the job text

Keywords

Home Construction
Real Estate
Customer Care
Homeowner Support
Pre-Occupancy
Post-Possession
Customer Satisfaction
Customer Loyalty
Subcontractor Coordination
Service Scheduling
Issue Resolution
Tarion Warranty Program
Microsoft Office
Microsoft Outlook
Microsoft Excel
Construction Sites
Administration
Written Communication
Verbal Communication
Time Management
Attention To Detail
Bilingualism

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