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Added 2 mins ago
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Business Development Manager - Winnipeg
Caesarstone
Winnipeg, MB
- Full-time
Caesarstone is seeking a Business Development Manager to grow our presence across the market. This role focuses on building relationships with architects, designers, builders, and…
Added 2 mins ago
Account Manager
State Industrial - Recruiting
Hamilton, ON
Provide service to commercial businesses, government buildings (federal, state, and local), educational facilities, and healthcare/industrial facilities
Added 2 mins ago
BL
Project Manager
Buttcon Limited
Ottawa, ON · Kanata, Ontario
- Full-time
…projects that exceed expectations. We specialize in institutional, commercial, industrial, and multi-unit residential construction, leveraging modern technologies and progressive practices…
Added 2 mins ago
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Senior Analyst, FP&A
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…business. The Senior Analyst will report to the Global Finance Manager for Parts, Accessories & Apparel Revenue while maintaining a dotted‑line relationship with the Direct-to-Consumer…
Added 2 mins ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
The Property Manager will perform functions ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and…
Added 2 mins ago
TG
Project Manager, Glazing
Triumph Group of Companies
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Project Manager, Glazing leads the full lifecycle of commercial and residential glazing projects across the GTA, from preconstruction planning through to close-out. You will manage…
Added 2 mins ago
CC
Business Developer
Canada Controls
Mississauga, ON
- $90,000 to $150,000 USD / year
- Full-time
New Product Planning - Investigate new products for the area, test viability, and integrate into market with Product Manager.
Added 2 mins ago
QT
Building Science Lead
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
QEA Tech operates across commercial, multi-unit residential, healthcare, academic, industrial, and data center portfolios, with offices in the Toronto area, Boston, and Tokyo. Drone-based…
Added 2 mins ago
FG
Commercial Lines Account Manager (Trucking/Fleet/Transportation)
FSB GROUP LTD.
Concord, ON
- $60,000 to $90,000 CAD / year
- Full-time
Commercial Lines Customer Service Representative (CSR)
Added 2 mins ago
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Senior Account Manager
Innovex
Calgary, AB
- Full-time
Innovex Canada is seeking a commercially driven Senior Account Manager to grow revenue, expand market share, and strengthen customer relationships across the well construction and…
Added 17 mins ago
Customer Business Development Manager
Hilton Food Group Plc
Brantford, ON
Job Title: Customer Business Development Manager
Added 17 mins ago
RG
Director, Financial Reporting
Regional Group
Ottawa, ON
- Full-time
…innovation and sustainable living, with a $5+ billion pipeline of commercial, mixed-use, and residential projects across Ontario and Quebec, and a management portfolio exceeding 2.9 million…
Added 17 mins ago
Canadian Commercial Manager
Sipcam Agro USA
Canada
The Canadian Commercial Manager will build and lead all business in the Canadian market. The priorities of this position to work with customers to achieve sales objectives and manage the…
Added 17 mins ago
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Assistant Branch Manager
RBC
Surrey, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 33 mins ago
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Personal Banking Associate Trainee - Future Opportunities
TD
Milton, ON · Oakville, ON
- Full-time
Added 33 mins ago
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Personal Banker Trainee - Cantonese and/or Mandarin
TD
Markham, ON
- Full-time
Added 33 mins ago
T
Customer Experience Associate
TD
Thornbury, ON
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you…
Added 33 mins ago
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Retail Store Manager - Full Time - Sherway Gardens, ON
Swarovski
Toronto, ON
- Full-time
As a Store Manager, you’ll lead your team with passion, nurturing team spirit, delivering exceptional customer experiences, and driving commercial success. You’ll be a Swarovski advocate,…
Added 33 mins ago
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Director, Business Banking - Bilingual
CIBC
Montreal, QC
- Full-time
…responsible for building, developing and leading a team of Senior Manager & Team Leaders to meet the business and personal needs of our clients and drive business growth. Clients typically…
Added 33 mins ago
W
Senior Process Engineer - Uranium Processing Specialist
Wood
Saskatoon, SK
- $157,000 to $192,000 CAD / year
- Full-time
…offices in BC, AB, or SK. Reporting to the Process Department Manager, this role has the overall responsibility to manage and execute the delivery of process plant designs, including…
Added 33 mins ago
TK
Manager, Ingredients - Cheese & Dairy (Canada)
The Kraft Heinz Company
Toronto, ON
- Full-time
…events, negotiations, contracting, implementation and ongoing commercial…
Added 33 mins ago
GardaWorld - Edmonton - Technical Support Team Lead - in person
GardaWorld
Edmonton, AB
…asset protection. We have installed over 70,000 residential and commercial systems in all 10 provinces and 3 territories. We also service over 100 healthcare facilities in…
Added 33 mins ago
Associate Property Manager
Recrute Action
QC · Valcartier, Quebec
Support the Property Manager with ongoing initiatives.
Added 33 mins ago
Incentives and Capital Investments - SRED Finance - Manager - Toronto
EY
Toronto, ON
As a Manager, you’ll lead client engagements, identify incentive opportunities and help clients navigate the financial and tax considerations behind their investments. You’ll work with…
Added 33 mins ago
JE
Technology Manager
Just Eat Takeaway.com
ON
- Full-time
Prioritisation - Working closely with stakeholders and your Senior technology Manager to ensure the domain sets their priorities appropriately, in line with commercial needs and the…

Richcraft Homes

Customer Care Representative

Ottawa, ON, Canada

$55,000 to $60,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

Richcraft Homes is a renowned, successful Ottawa Home Builder and Real Estate Holding Corporation with more than a 40-year history in new home and high-rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcraft Homes purpose is to provide a high quality, distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose-inspired, detail oriented and driven.

Why Richcraft?

Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.

Richcraft is passionate about professional growth, development, and long-term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

Generous Health and Dental Plan
Group Retirement Planning with Company Match
Employee Wellness Program
Referral Program
Employee Assistance Program
Long-Term Employment
Opportunities for Growth

The Role

The Customer Care Representative provides exceptional customer service and support to Homeowners, Inspectors, Trades, and the Supervisor at the development site.

In This Role, You Will:

Address pre-occupancy and post-possession homeowner concerns promptly and effectively.
Coordinate and schedule services with sub-trades to ensure timely resolution of issues.
Ensure superior homeowner satisfaction and fostering long-term customer loyalty.
Respond promptly to homeowner enquiries.
Other duties as required to support organizational objectives.

What You Bring:

Post-Secondary Education, preferably in Administration or a Construction-related field.
Prior relevant experience in the construction industry, with familiarity with the Tarion Warranty program considered an asset.
Exceptional organizational skills, time management abilities, and keen attention to detail.
Proven ability to work independently and unsupervised, while also thriving in a team environment.
Proficiency with computer programs such as Microsoft Office, Outlook, and Excel.
Strong written and verbal communication skills.
Bilingualism is considered an asset.
Ability to travel to construction sites when required.

Our recruitment process is fair and transparent. We use an AI tool only for the initial screening to match resumes with job requirements. All interviews and final hiring decisions are made by the hiring manager and our HR team. AI does not make any hiring decisions.

Richcraft is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide accessible candidate experience. If you need accommodation during the application or interview process, please contact us and we will work this you to meet your needs.

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More about this job

Responsibilities

Respond to homeowner concerns and enquiries before and after possession, coordinating with subcontractors to resolve issues promptly. Support homeowners, inspectors, trades, and the site supervisor while promoting satisfaction and long-term customer loyalty.

Requirements

Post-secondary education, preferably in administration or a construction-related field, and relevant construction industry experience are sought; familiarity with the Tarion Warranty program is an asset. Candidates should have strong organizational, time-management, communication, and computer skills, be able to work independently and as part of a team, and travel to construction sites when required; bilingualism is an asset.

Skills

Customer Service
Homeowner Support
Issue Resolution
Service Coordination
Scheduling
Organizational Skills
Time Management
Attention To Detail
Independent Work
Teamwork
Microsoft Office
Microsoft Outlook
Microsoft Excel
Written Communication
Verbal Communication
Construction Industry Knowledge

Benefits

Health And Dental Plan
Group Retirement Planning With Company Match
Employee Wellness Program
Referral Program
Employee Assistance Program
Long-Term Employment Opportunities For Growth

Visa sponsorship

Not detected in the job text

Keywords

Home Construction
Real Estate
Customer Care
Homeowner Support
Pre-Occupancy
Post-Possession
Customer Satisfaction
Customer Loyalty
Subcontractor Coordination
Service Scheduling
Issue Resolution
Tarion Warranty Program
Microsoft Office
Microsoft Outlook
Microsoft Excel
Construction Sites
Administration
Written Communication
Verbal Communication
Time Management
Attention To Detail
Bilingualism

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