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Added 10 mins ago
TH
Receiving Part Time (BARRHAVEN)
The Home Depot Canada
Ottawa, ON
- Part-time
…picking orders when assigned, utilizing the Order Fulfillment Application to get details on orders that need to be picked. Associates in this role must be able to use the store…
Added 10 mins ago
TH
Order Picker Part Time - BURLINGTON
The Home Depot Canada
Burlington, ON
- Part-time
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
Added 10 mins ago
OD
FR 48% Elem Contract, Kindergarten to Grade 8, French (M 12:00-3:45; T-W 12:00-2:00, Th 12:00-1:00, F 12:00-2:00)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Kanata, ON
- Contract
…communities where principals, vice-principals, teachers and support staff nurture student well-being and challenge students to achieve their…
Added 10 mins ago
BR
IT Systems Administrator | Administrateur(trice) de systèmes informatiques
BUSAC Real Estate | BUSAC Immobilier
Montreal, QC
- Full-time
…Corporation, BUSAC Real Estate is an investor, owner, developer and manager of office, retail and mixed-use properties in Montréal and the United…
Added 10 mins ago
OD
FR 19% Elem Contract; Grade 7 Core French (Tues/Thurs: 2:00pm-3:00pm, Wed/Fri: 11:20am-12:20pm) (combinable with 14% @ Stittsville PS to total 33% FTE)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Kanata, ON
- Contract
…communities where principals, vice-principals, teachers and support staff nurture student well-being and challenge students to achieve their…
Added 10 mins ago
RC
Temporary School Office Assistant
Renfrew County District School Board
Renfrew, ON
- Internship
Under the direction of the Office Manager or designate, assist with the effective daily operation of the office by providing administrative and secretarial support to staff, and by…
Added 10 mins ago
BH
Senior Environmental Coordinator
BC Hydro
Burnaby, BC
- Full-time
…project delivery-oriented role you will provide environmental support, as environmental work package manager (EWPM), on complex BC Hydro capital projects. The scope includes navigating…
Added 10 mins ago
CO
Financial Services Administrator
County of Grande Prairie
Clairmont, AB
- Full-time
…and analysis. This role provides high-level administrative support and results-oriented service to the General Manager of Financial and Business Planning Services as required and provides…
Added 10 mins ago
J
Manager of UX Research
Jobgether
Canada
- $112,000 to $160,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager of UX Research based in Canada.
Added 10 mins ago
PN
Technical Support Analyst - L3
Panasonic North America
Niagara-on-the-Lake, ON
- $60,000 to $70,000 CAD / year
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of Technical Support Analyst L3.
Added 10 mins ago
OD
Designated Substances Technician, One Year Term Assignment
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Part-time
Under the direction of the Team Manager, Occupational Health and Safety, the Designated Substances Technician is involved in various activities in support of the Ottawa-Carleton District…
Added 10 mins ago
YR
Secondary Long Term Occasional Secondary Long Term Occasional (LTO) 33.33% History (1 section French Immersion CHC2DF)
York Region District School Board
Vaughan, ON
- Full-time
At the York Region District School Board, we can offer you a challenging and rewarding career in public education. We support our teachers in their commitment to ensuring student success.…
Added 10 mins ago
YR
Elementary Long Term Occasional (LTO) 100% French Core and FDK Prep
York Region District School Board
Keswick, ON
- Full-time
At the York Region District School Board, we can offer you a challenging and rewarding career in public education. We support our teachers in their commitment to ensuring student success.…
Added 10 mins ago
YR
Elementary Long Term Occasional (LTO) 100% Jr/Int French Core
York Region District School Board
Sharon, ON
- Full-time
At the York Region District School Board, we can offer you a challenging and rewarding career in public education. We support our teachers in their commitment to ensuring student success.…
Added 10 mins ago
YR
Secondary Long Term Occasional (LTO) 100% Grade 9 (AVI1O1, ESLE/D, ESLB/C)
York Region District School Board
Markham, ON
- Full-time
At the York Region District School Board, we can offer you a challenging and rewarding career in public education. We support our teachers in their commitment to ensuring student success.…
Added 10 mins ago
AC
Financial Analyst
ATS Corporation
Cambridge, ON
- $64,000 to $88,000 CAD / year
- Full-time
The Financial Analyst supports the Life Sciences Service business by providing financial and operational support to Service Leadership and Project Management teams. The role focuses on…
Added 10 mins ago
HD
Core French/Planning
Halton District School Board
Burlington, ON
- Full-time
…Please ensure that contact information provided at the time of application is…
Added 10 mins ago
NH
Workplace Relations & Investigations Consultant
Niagara Health
St. Catharines, ON
- Temporary
Reporting to the Manager, Workplace Relations, the Workplace Relations & Investigations Consultant is responsible for supporting and advancing Niagara Health's workplace relations programs,…
Added 10 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The position provides oversight for application lifecycle management (on-premises and SaaS) including major systems administration (e.g. ERP, Asset Management, ePermitting), application, AI…
Added 10 mins ago
J
Senior Account Manager, Media
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Account Manager, Media based in Canada.
Added 10 mins ago
AR
Account Manager-Retail New Truck Sales (Hamilton)
Altruck Rentals
Guelph, ON
- Full-time
Altruck International Truck Centres is seeking an experienced and motivated Retail Account Manager-Retail New Truck Sales to join our New Truck Sales team at our Hamilton location (2…
Added 10 mins ago
TO
Senior Communications Advisor
Town of Oakville
Oakville, ON
- Full-time
Reporting to the Manager of Corporate Communications, the Senior Communications Advisor (SCA) is responsible for establishing strategic direction for their clients’ (Town departments)…
Added 10 mins ago
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Specialist, Channel Compensation
Bell
Mississauga, ON
- Full-time
Reporting to the Senior Manager, Channel Compensation, the successful candidate will play a key role in overseeing the projects, financials, and analytics that drive our compensation…
Added 10 mins ago
O
Account Manager, Client Services
Octacom
Hamilton, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 10 mins ago
O
Client Manager
OpenText
Richmond Hill, ON
- Full-time
Client Manager's (CM) at OpenText are part of a global team of highly skilled and entrepreneurial professionals who understand that their clients are experiencing unprecedented change. Your…

Richcraft Homes

Customer Care Representative

Ottawa, ON, Canada

$55,000 to $60,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

Richcraft Homes is a renowned, successful Ottawa Home Builder and Real Estate Holding Corporation with more than a 40-year history in new home and high-rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcraft Homes purpose is to provide a high quality, distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose-inspired, detail oriented and driven.

Why Richcraft?

Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.

Richcraft is passionate about professional growth, development, and long-term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

Generous Health and Dental Plan
Group Retirement Planning with Company Match
Employee Wellness Program
Referral Program
Employee Assistance Program
Long-Term Employment
Opportunities for Growth

The Role

The Customer Care Representative provides exceptional customer service and support to Homeowners, Inspectors, Trades, and the Supervisor at the development site.

In This Role, You Will:

Address pre-occupancy and post-possession homeowner concerns promptly and effectively.
Coordinate and schedule services with sub-trades to ensure timely resolution of issues.
Ensure superior homeowner satisfaction and fostering long-term customer loyalty.
Respond promptly to homeowner enquiries.
Other duties as required to support organizational objectives.

What You Bring:

Post-Secondary Education, preferably in Administration or a Construction-related field.
Prior relevant experience in the construction industry, with familiarity with the Tarion Warranty program considered an asset.
Exceptional organizational skills, time management abilities, and keen attention to detail.
Proven ability to work independently and unsupervised, while also thriving in a team environment.
Proficiency with computer programs such as Microsoft Office, Outlook, and Excel.
Strong written and verbal communication skills.
Bilingualism is considered an asset.
Ability to travel to construction sites when required.

Our recruitment process is fair and transparent. We use an AI tool only for the initial screening to match resumes with job requirements. All interviews and final hiring decisions are made by the hiring manager and our HR team. AI does not make any hiring decisions.

Richcraft is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide accessible candidate experience. If you need accommodation during the application or interview process, please contact us and we will work this you to meet your needs.

Apply About employer

More about this job

Responsibilities

Respond to homeowner concerns and enquiries before and after possession, coordinating with subcontractors to resolve issues promptly. Support homeowners, inspectors, trades, and the site supervisor while promoting satisfaction and long-term customer loyalty.

Requirements

Post-secondary education, preferably in administration or a construction-related field, and relevant construction industry experience are sought; familiarity with the Tarion Warranty program is an asset. Candidates should have strong organizational, time-management, communication, and computer skills, be able to work independently and as part of a team, and travel to construction sites when required; bilingualism is an asset.

Skills

Customer Service
Homeowner Support
Issue Resolution
Service Coordination
Scheduling
Organizational Skills
Time Management
Attention To Detail
Independent Work
Teamwork
Microsoft Office
Microsoft Outlook
Microsoft Excel
Written Communication
Verbal Communication
Construction Industry Knowledge

Benefits

Health And Dental Plan
Group Retirement Planning With Company Match
Employee Wellness Program
Referral Program
Employee Assistance Program
Long-Term Employment Opportunities For Growth

Visa sponsorship

Not detected in the job text

Keywords

Home Construction
Real Estate
Customer Care
Homeowner Support
Pre-Occupancy
Post-Possession
Customer Satisfaction
Customer Loyalty
Subcontractor Coordination
Service Scheduling
Issue Resolution
Tarion Warranty Program
Microsoft Office
Microsoft Outlook
Microsoft Excel
Construction Sites
Administration
Written Communication
Verbal Communication
Time Management
Attention To Detail
Bilingualism

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