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Senior Finance Analyst, Operations Finance & Analytics
Napoleon
Barrie, ON
- Full-time
Job Purpose: Provides decision-support analysis, management reporting, and tax-related coordination for Napoleon’s manufacturing divisions and corporate functions. Partners with Operations,…
Added 2 mins ago
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ARCHITECTURAL SALES REPRESENTATIVE
Unilock
Georgetown, ON
- Full-time
We are currently seeking an Architectural Sales Representative to join our Commercial Sales Team. Reporting to the Commercial Sales Manager, this position plays a pivotal role in driving…
Added 2 mins ago
MC
Financial Services Representative - Full Time - 12 Month Contract
Meridian Credit Union
Barrie, ON
- $50,000 to $53,000 CAD / year
- Full-time
…appropriate advice and recommendations. As a member of the branch sales and service team, the primary responsibilities for this position will be to understand the financial needs of our…
Added 2 mins ago
MC
Branch Manager II - Ancaster
Meridian Credit Union
Hamilton, ON · Ancaster, ON
- $90,000 to $94,000 CAD / year
- Full-time
The Branch Manager II is accountable for providing leadership and direction to a team of financial services and sales professionals while supporting Meridian’s mission statement. The…
Added 2 mins ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Penetanguishene, ON
- $45,000 to $49,000 CAD / year
- Part-time
Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members' holistic financial growth.
Added 2 mins ago
Senior Growth Marketing Manager, Paid Social
Brex
Vancouver, BC
…a reality by empowering you with the tools, resources, and support you need to grow your…
Added 2 mins ago
LC
Senior Account Executive, Payments
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
This position reports to the Global Payments Sales Manager and is part of the Global Payments GTM team.
Added 2 mins ago
LC
Senior Account Executive, Payments
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
This position reports to the Global Payments Sales Manager and is part of the Global Payments GTM team.
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Commercial Tire Technician, Whitecourt
Fountain Tire
Whitecourt, AB
- Other
At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or…
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Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
…how EcoVadis translates strategy into performance - equipping Sales, Customer Success, Customer Care and other Go-To-Market (GTM) teams to engage customers more effectively, accelerate…
Added 2 mins ago
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Showroom Consultant
EMCO Corporation
Squamish, BC
- Full-time
…industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across…
Added 17 mins ago
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BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 17 mins ago
NB
Banking Advisor
National Bank of Canada
QC · Saint-Donat-de-Montcalm, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 17 mins ago
NB
Banking Advisor
National Bank of Canada
Quebec, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 17 mins ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
…how EcoVadis translates strategy into performance - equipping Sales, Customer Success, Customer Care and other Go-To-Market (GTM) teams to engage customers more effectively, accelerate…
Added 17 mins ago
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Startup Cofounder | Industry Expert
V1 Studio
Montreal, QC
- Contract
A business leader or manager with experience leading teams, projects, operations, or strategic initiatives.
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Industry Relations & Business Development Lead
Toronto Metropolitan University
Brampton, ON
- Full-time
…organizations, and key stakeholders. Working closely with the Senior Manager and internal teams, you’ll identify emerging opportunities, understand industry needs, and help shape…
Added 17 mins ago
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Manager, Partnerships
Canadian Hockey League
Toronto, ON
- Full-time
The Manager, Partnerships is responsible for managing assigned partner relationships, developing and executing marketing activations, and ensuring the successful delivery of contractual…
Added 17 mins ago
DE
Area Operations Manager Eastern Region
DHL Express
Montreal, QC
- Full-time
DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec…
Added 17 mins ago
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Resident Manager
Boardwalk
London, ON
- Full-time
…passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from…
Added 17 mins ago
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Director, Marketing
veritree
Vancouver, BC
- $150,000 to $250,000 CAD / year
- Full-time
…collaborate closely with our Forest, Customer Success, Outbound, and Sales…
Added 17 mins ago
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Product Marketing Manager
AutoTrader.ca
Toronto, ON
- Full-time
…3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit…
Added 17 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Richmond, BC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 17 mins ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams
Added 17 mins ago
Senior Corporate Account Executive - Vancouver
ClassPass
Canada
This role requires approximately 2-3 days a week in field to support corporate visits, client events, business meetings, and in-person sales outreach within your territory (remote the rest…

Richcraft Homes

Customer Care Representative

Ottawa, ON, Canada

$55,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

Richcraft Homes is a renowned, successful Ottawa Home Builder and Real Estate Holding Corporation with more than a 40-year history in new home and high-rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcraft Homes purpose is to provide a high quality, distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose-inspired, detail oriented and driven.

Why Richcraft?

Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.

Richcraft is passionate about professional growth, development, and long-term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

Generous Health and Dental Plan
Group Retirement Planning with Company Match
Employee Wellness Program
Referral Program
Employee Assistance Program
Long-Term Employment
Opportunities for Growth

The Role

The Customer Care Representative provides exceptional customer service and support to Homeowners, Inspectors, Trades, and the Supervisor at the development site.

In This Role, You Will:

Address pre-occupancy and post-possession homeowner concerns promptly and effectively.
Coordinate and schedule services with sub-trades to ensure timely resolution of issues.
Ensure superior homeowner satisfaction and fostering long-term customer loyalty.
Respond promptly to homeowner enquiries.
Other duties as required to support organizational objectives.

What You Bring:

Post-Secondary Education, preferably in Administration or a Construction-related field.
Prior relevant experience in the construction industry, with familiarity with the Tarion Warranty program considered an asset.
Exceptional organizational skills, time management abilities, and keen attention to detail.
Proven ability to work independently and unsupervised, while also thriving in a team environment.
Proficiency with computer programs such as Microsoft Office, Outlook, and Excel.
Strong written and verbal communication skills.
Bilingualism is considered an asset.
Ability to travel to construction sites when required.

Our recruitment process is fair and transparent. We use an AI tool only for the initial screening to match resumes with job requirements. All interviews and final hiring decisions are made by the hiring manager and our HR team. AI does not make any hiring decisions.

Richcraft is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide accessible candidate experience. If you need accommodation during the application or interview process, please contact us and we will work this you to meet your needs.

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More about this job

Responsibilities

Respond to homeowner concerns and enquiries before and after possession, coordinating with subcontractors to resolve issues promptly. Support homeowners, inspectors, trades, and the site supervisor while promoting satisfaction and long-term customer loyalty.

Requirements

Post-secondary education, preferably in administration or a construction-related field, and relevant construction industry experience are sought; familiarity with the Tarion Warranty program is an asset. Candidates should have strong organizational, time-management, communication, and computer skills, be able to work independently and as part of a team, and travel to construction sites when required; bilingualism is an asset.

Skills

Customer Service
Homeowner Support
Issue Resolution
Service Coordination
Scheduling
Organizational Skills
Time Management
Attention To Detail
Independent Work
Teamwork
Microsoft Office
Microsoft Outlook
Microsoft Excel
Written Communication
Verbal Communication
Construction Industry Knowledge

Benefits

Health And Dental Plan
Group Retirement Planning With Company Match
Employee Wellness Program
Referral Program
Employee Assistance Program
Long-Term Employment Opportunities For Growth

Visa sponsorship

Not detected in the job text

Keywords

Home Construction
Real Estate
Customer Care
Homeowner Support
Pre-Occupancy
Post-Possession
Customer Satisfaction
Customer Loyalty
Subcontractor Coordination
Service Scheduling
Issue Resolution
Tarion Warranty Program
Microsoft Office
Microsoft Outlook
Microsoft Excel
Construction Sites
Administration
Written Communication
Verbal Communication
Time Management
Attention To Detail
Bilingualism

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