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Added 11 mins ago
WC
Lunch Hour Supervisor - St Peter CES
Waterloo Catholic District School Board
Cambridge, ON
- Internship
Added 11 mins ago
CO
Payroll Clerk
County of Grande Prairie
Clairmont, AB
- $39.45 CAD / hour
- Full-time
Reporting to the Supervisor, Payroll and Benefits, our Payroll Clerks are primarily responsible for processing payroll, as well as helping with data entry and administrative duties within…
Added 11 mins ago
TH
Cashier Part Time - NIAGARA FALLS
The Home Depot Canada
Niagara Falls, ON
- Part-time
Added 11 mins ago
TH
Receiving Part Time (BARRHAVEN)
The Home Depot Canada
Ottawa, ON
- Part-time
Reports to Department Supervisor of Receiving
Added 11 mins ago
TH
Front End Associate: Part Time - Park Royal
The Home Depot Canada
BC · West Vancouver, BC
- Part-time
Added 11 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 11 mins ago
TH
Order Picker Part Time - BURLINGTON
The Home Depot Canada
Burlington, ON
- Part-time
Reports to Service Desk Department Supervisor
Added 11 mins ago
ES
Maintenance Technician II - Building Operator
Equans Services Canada & US
Surrey, BC
- Full-time
Carry out semi-skilled mechanical, electrical, fabric and building maintenance duties in both scheduled work and reactive work as directed by a supervisor/manager.
Added 11 mins ago
TH
Cashier Part Time - MISSISSAUGA S
The Home Depot Canada
Mississauga, ON
- Part-time
Added 11 mins ago
TH
Associé(e) stationnement (temps plein)
The Home Depot Canada
Montreal, QC
- Full-time
Added 11 mins ago
CG
Housekeeper - Casual
Compass Group Canada
Aldergrove, BC
- Part-time
Report all injuries and hazards to the supervisor immediately
Added 11 mins ago
ES
Maintenance Supervisor: Grounds & Fabric
Equans Services Canada & US
Surrey, BC
- Full-time
We are looking for a Maintenance Supervisor: Grounds & Fabric!
Added 12 mins ago
TH
SUPERVISEUR 42/78/30
The Home Depot Canada
Moncton, NB
- Full-time
1-2 years experience as a supervisor / leading teams
Added 12 mins ago
CG
Housekeeper Part time
Compass Group Canada
Regina, SK · Greater Regina Metropolitan Area
- Part-time
Report all injuries and hazards to the supervisor immediately
Added 12 mins ago
TH
Department Supervisor Full Time (BARRIE)
The Home Depot Canada
Barrie, ON
- Full-time
1-2 years experience as a supervisor / leading teams
Added 12 mins ago
RS
Logistics Associate
Ryder System, Inc.
London, ON
- Full-time
The Logistics Associate will coordinate all inbound and outbound loads in the facility and ensure accuracy in receiving/shipping reporting to the Logistics Supervisor.
Added 12 mins ago
TB
BP Supervisor Hourly - Bank Street
The Burger's Priest
Ottawa, ON
- Full-time
Added 12 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Val Caron, ON
- Full-time
Added 12 mins ago
AC
Hourly Supervisor
Aramark Canada
Ottawa, ON
- Full-time
Added 12 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Timmins, ON
- Full-time
Added 12 mins ago
TS
Front Line Worker (Full Time – Contract)
The Salvation Army in Canada
Toronto, ON
- Full-time
Reports directly to the Front Line Supervisor
Added 12 mins ago
TB
food service supervisor
Taco Boy
Huntsville, ON
- Full-time
Added 12 mins ago
SC
Home Instruction - 5 Hours/Week (Virtual Instruction - English NBE3U1 & Computer Science ICS3U1)
Simcoe County District School Board
Innisfil, ON
- Internship
Applicants are to provide permission to contact two professional references, including their current and most recent supervisor. New hires to the Simcoe County District School Board will be…
Added 12 mins ago
AC
Financial Analyst
ATS Corporation
Cambridge, ON
- $64,000 to $88,000 CAD / year
- Full-time
All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.
Added 12 mins ago
CR
Culinary Manager
COGIR Real Estate
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…essential. This could include roles like Sous Chef, Kitchen Supervisor, or Lead Cook, preferably in a unionized…

Richcraft Homes

Customer Care Representative

Ottawa, ON, Canada

$55,000 to $60,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

Richcraft Homes is a renowned, successful Ottawa Home Builder and Real Estate Holding Corporation with more than a 40-year history in new home and high-rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcraft Homes purpose is to provide a high quality, distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose-inspired, detail oriented and driven.

Why Richcraft?

Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.

Richcraft is passionate about professional growth, development, and long-term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

Generous Health and Dental Plan
Group Retirement Planning with Company Match
Employee Wellness Program
Referral Program
Employee Assistance Program
Long-Term Employment
Opportunities for Growth

The Role

The Customer Care Representative provides exceptional customer service and support to Homeowners, Inspectors, Trades, and the Supervisor at the development site.

In This Role, You Will:

Address pre-occupancy and post-possession homeowner concerns promptly and effectively.
Coordinate and schedule services with sub-trades to ensure timely resolution of issues.
Ensure superior homeowner satisfaction and fostering long-term customer loyalty.
Respond promptly to homeowner enquiries.
Other duties as required to support organizational objectives.

What You Bring:

Post-Secondary Education, preferably in Administration or a Construction-related field.
Prior relevant experience in the construction industry, with familiarity with the Tarion Warranty program considered an asset.
Exceptional organizational skills, time management abilities, and keen attention to detail.
Proven ability to work independently and unsupervised, while also thriving in a team environment.
Proficiency with computer programs such as Microsoft Office, Outlook, and Excel.
Strong written and verbal communication skills.
Bilingualism is considered an asset.
Ability to travel to construction sites when required.

Our recruitment process is fair and transparent. We use an AI tool only for the initial screening to match resumes with job requirements. All interviews and final hiring decisions are made by the hiring manager and our HR team. AI does not make any hiring decisions.

Richcraft is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide accessible candidate experience. If you need accommodation during the application or interview process, please contact us and we will work this you to meet your needs.

Apply About employer

More about this job

Responsibilities

Respond to homeowner concerns and enquiries before and after possession, coordinating with subcontractors to resolve issues promptly. Support homeowners, inspectors, trades, and the site supervisor while promoting satisfaction and long-term customer loyalty.

Requirements

Post-secondary education, preferably in administration or a construction-related field, and relevant construction industry experience are sought; familiarity with the Tarion Warranty program is an asset. Candidates should have strong organizational, time-management, communication, and computer skills, be able to work independently and as part of a team, and travel to construction sites when required; bilingualism is an asset.

Skills

Customer Service
Homeowner Support
Issue Resolution
Service Coordination
Scheduling
Organizational Skills
Time Management
Attention To Detail
Independent Work
Teamwork
Microsoft Office
Microsoft Outlook
Microsoft Excel
Written Communication
Verbal Communication
Construction Industry Knowledge

Benefits

Health And Dental Plan
Group Retirement Planning With Company Match
Employee Wellness Program
Referral Program
Employee Assistance Program
Long-Term Employment Opportunities For Growth

Visa sponsorship

Not detected in the job text

Keywords

Home Construction
Real Estate
Customer Care
Homeowner Support
Pre-Occupancy
Post-Possession
Customer Satisfaction
Customer Loyalty
Subcontractor Coordination
Service Scheduling
Issue Resolution
Tarion Warranty Program
Microsoft Office
Microsoft Outlook
Microsoft Excel
Construction Sites
Administration
Written Communication
Verbal Communication
Time Management
Attention To Detail
Bilingualism

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