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Added 3 mins ago
TH
Lumber Sales Associate Part-Time - 7180 Winnipeg North
The Home Depot Canada
Winnipeg, MB
- Part-time
…learning, consider starting or growing your career with us at The Home…
Added 3 mins ago
TH
Associé III, Ventes
The Home Depot Canada
Winnipeg, MB
- Part-time
…envisagez de commencer ou de faire progresser votre carrière chez Home…
Added 3 mins ago
Bakery Utility Clerk (North Hill)
Calgary Co-operative Association Limited
Calgary, AB
…operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River,…
Added 3 mins ago
Gas Bar Clerk Cashier (South Trail Crossing)
Calgary Co-operative Association Limited
Calgary, AB
…operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River,…
Added 3 mins ago
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Part-time-PSW -Stirling Park Retirement
Claridge Homes
Ottawa, ON
- Part-time
Community College Health Care Attendant/Personal Support Worker Certificate or equivalent experience.
Added 3 mins ago
GC
Food & Beverage Outlets Manager (Full Time)
Granite Club
Toronto, ON · North York, ON
- Full-time
Exclusive Perks: Enjoy discounted memberships at GoodLife Fitness, as well as preferred rates on auto and home insurance.
Added 3 mins ago
CV
Child Care Program Assistant
Children's Village of Ottawa-Carleton
Ottawa, ON
- Full-time
…caregivers through generations of change. Founded in 1864 as a home for orphaned and vulnerable children, we’ve evolved into a leader in high-quality, inclusive early learning and care.…
Added 3 mins ago
CV
Registered Early Childhood Educator (RECE)
Children's Village of Ottawa-Carleton
Ottawa, ON
- Part-time
…caregivers through generations of change. Founded in 1864 as a home for orphaned and vulnerable children, we’ve evolved into a leader in high-quality, inclusive early learning and care.…
Added 3 mins ago
TH
Front End Associate Part -Time 7062 Clareview
The Home Depot Canada
AB · Edmonton, AB
- Part-time
…learning, consider starting or growing your career with us at The Home…
Added 3 mins ago
TH
Lot Associate Part-Time - 7062 Clareview
The Home Depot Canada
AB · Edmonton, AB
- Part-time
…learning, consider starting or growing your career with us at The Home…
Added 18 mins ago
Customer Service Cashier (West Springs)
Calgary Co-op
Calgary, AB
…operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River,…
Added 18 mins ago
Gas Bar Clerk Cashier (Montgomery)
Calgary Co-op
Calgary, AB
…operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River,…
Added 18 mins ago
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Department Supervisor-Produce
Co-op
Edmonton, AB
- Full-time
Lead, Train & Support Staff through coaching, direction, and team meetings.
Added 32 mins ago
Health Care Aide - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…procedures). Notifies their Manager or their designate (i.e. supervisor nurse) of all occurrences, injuries illnesses or safety and health concerns which are likely to harm themselves,…
Added 33 mins ago
MD
Compliance Supervisor/Workers' Compensation Program Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Workers' Compensation Program Supervisor
Added 33 mins ago
E
Health Care Aide (HCA) - Casual - Tuxedo Villa
Extendicare
Winnipeg, MB · LTC - Tuxedo Villa (Corydon Ave.)
- Part-time
…within their knowledge and skill, under the direction of their supervisor while adhering to regulatory and Extendicare's standards, policies and…
Added 33 mins ago
E
Registered Nurse (RN) - Casual - Tuxedo Villa
Extendicare
Winnipeg, MB · LTC - Tuxedo Villa (Corydon Ave.)
- Part-time
To act as supervisor and coordinate emergency response in absence of DHW/DOC and Executive Directors;
Added 33 mins ago
Food Service Worker- Nutrition and Food Services
Nova Scotia Health and IWK Health
NS · Inverness, Nova
…food service setting. Reporting to the Manager/Food Service Supervisor, the Utility Worker may be responsible for preparing and serving meals and supplies to patients, residents, Veteran’s,…
Added 1 hour ago
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Chef Supervisor
Wesley
Hamilton, ON
- Full-time
The Chef (Supervisor) must be able to execute versatile menus to meet the needs of our diverse clientele. We’re seeking candidates with proven culinary and catering expertise in a variety…
Added 1 hour ago
PC
Front Desk Supervisor, Elk + Avenue Hotel
Pursuit Collection
Banff, AB · CAN - Elk & Avenue Hotel
- Full-time
…our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in…
Added 1 hour ago
PC
Night Auditor, Mount Royal Hotel
Pursuit Collection
Banff, AB · CAN - Mount Royal Hotel
- Full-time
Refer major guest complaints to Front Office Manager or Front Desk Supervisor
Added 1 hour ago
C
FT TMLP Grocery Supervisor (Stonebridge Food #430) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
…areas of grocery, liquor, pharmacy, petroleum and lubricants, home and building solutions, and agricultural supplies including fertilizer. To learn more about who we are, visit…
Added 1 hour ago
Area Reliability Manager
Michelin
Waterville, QC
…Annapolis Valley, known for its many farms and vineyards, and home to some of Canada’s oldest historical sites. This facility produces tires for transport trucks, off-road, and construction…
Added 1 hour ago
C
Patient Service Clerk, Development and Rehabilitation – Temporary Full-Time (1.0) (until June 2027)
CHEO
Ottawa, ON
- Full-time
CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work…
Added 1 hour ago
TH
Overnight Freight Associate Part Time - BURLINGTON
The Home Depot Canada
Burlington, ON
- Part-time
…learning, consider starting or growing your career with us at The Home…

Richcraft Homes

Customer Care Representative

Ottawa, ON, Canada

$55,000 to $60,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

Richcraft Homes is a renowned, successful Ottawa Home Builder and Real Estate Holding Corporation with more than a 40-year history in new home and high-rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcraft Homes purpose is to provide a high quality, distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose-inspired, detail oriented and driven.

Why Richcraft?

Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.

Richcraft is passionate about professional growth, development, and long-term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

Generous Health and Dental Plan
Group Retirement Planning with Company Match
Employee Wellness Program
Referral Program
Employee Assistance Program
Long-Term Employment
Opportunities for Growth

The Role

The Customer Care Representative provides exceptional customer service and support to Homeowners, Inspectors, Trades, and the Supervisor at the development site.

In This Role, You Will:

Address pre-occupancy and post-possession homeowner concerns promptly and effectively.
Coordinate and schedule services with sub-trades to ensure timely resolution of issues.
Ensure superior homeowner satisfaction and fostering long-term customer loyalty.
Respond promptly to homeowner enquiries.
Other duties as required to support organizational objectives.

What You Bring:

Post-Secondary Education, preferably in Administration or a Construction-related field.
Prior relevant experience in the construction industry, with familiarity with the Tarion Warranty program considered an asset.
Exceptional organizational skills, time management abilities, and keen attention to detail.
Proven ability to work independently and unsupervised, while also thriving in a team environment.
Proficiency with computer programs such as Microsoft Office, Outlook, and Excel.
Strong written and verbal communication skills.
Bilingualism is considered an asset.
Ability to travel to construction sites when required.

Our recruitment process is fair and transparent. We use an AI tool only for the initial screening to match resumes with job requirements. All interviews and final hiring decisions are made by the hiring manager and our HR team. AI does not make any hiring decisions.

Richcraft is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide accessible candidate experience. If you need accommodation during the application or interview process, please contact us and we will work this you to meet your needs.

Apply About employer

More about this job

Responsibilities

Respond to homeowner concerns and enquiries before and after possession, coordinating with subcontractors to resolve issues promptly. Support homeowners, inspectors, trades, and the site supervisor while promoting satisfaction and long-term customer loyalty.

Requirements

Post-secondary education, preferably in administration or a construction-related field, and relevant construction industry experience are sought; familiarity with the Tarion Warranty program is an asset. Candidates should have strong organizational, time-management, communication, and computer skills, be able to work independently and as part of a team, and travel to construction sites when required; bilingualism is an asset.

Skills

Customer Service
Homeowner Support
Issue Resolution
Service Coordination
Scheduling
Organizational Skills
Time Management
Attention To Detail
Independent Work
Teamwork
Microsoft Office
Microsoft Outlook
Microsoft Excel
Written Communication
Verbal Communication
Construction Industry Knowledge

Benefits

Health And Dental Plan
Group Retirement Planning With Company Match
Employee Wellness Program
Referral Program
Employee Assistance Program
Long-Term Employment Opportunities For Growth

Visa sponsorship

Not detected in the job text

Keywords

Home Construction
Real Estate
Customer Care
Homeowner Support
Pre-Occupancy
Post-Possession
Customer Satisfaction
Customer Loyalty
Subcontractor Coordination
Service Scheduling
Issue Resolution
Tarion Warranty Program
Microsoft Office
Microsoft Outlook
Microsoft Excel
Construction Sites
Administration
Written Communication
Verbal Communication
Time Management
Attention To Detail
Bilingualism

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