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Richemont

Operations Coordinator - Yorkdale

Toronto, ON, Canada

Expected hourly rate range: $26.00 to $29.00 plus incentives. · Full-time

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Job details

Pay: Expected hourly rate range: $26.00 to $29.00 plus incentives.
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

At Cartier, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.

OPERATIONS COORDINATOR - CARTIER, YORKDALE

Job Mission

The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Coordinator is responsible for managing all aspects of the day-to-day processes, including key administrative support fortransactional activities, financial compliance, logistics, inventory control, and effectively supports the implementation of policies and procedures.

Key Responsibilities

Operational Excellence/Compliance

Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
Coordinate efficient opening and closing procedures
Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.
Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization
Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports ,and monthly inventory/reconciliation)
Support overall success of boutique audits; partner with management to implement and execute action plans
Participate in daily set up and break down of boutique for opening/closing as needed
Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
Assist with special projects as needed
Consistently reach and aim to exceed all KPIs

Industry knowledge

Develop fundamental brand knowledge to convey Cartier heritage and values
Remain current on all industry news, local/global competition, and connection to community
Share and collaborate with region and network peers on operational best practices

Teamwork

Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams
Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities
Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information
Embrace and integrate diverse perspectives
Be an active member of the network Operations community

Qualifications

Education

Associate’s or Bachelor’s degree preferred
Additional language skills are a plus

Industry experience

Previous operations experience in luxury retail, service or hospitality industry is a plus

Technical skills/ abilities

Excellent computer skills and use of technology
MS Office experience required; SAP knowledge preferred
Additional language skills area plus

Personal skills

Must be available to work retail hours (including weekends) and travel for trainings as needed
Ability to work in a fast-paced, evolving environment
Excellent analytical, organizational, and interpersonal communication skills are required
Strong understanding of client service needs and priorities (internal and external)
Frequent moving of packages and product
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
Collaborative approach with ability to foster a united work environment with a “can do” attitude
Intellectual curiosity and passion for learning

We Offer – Canada

Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. We offer access to the employee assistance program to support you and your household members through life’s challenges. The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

At Richemont, We Craft the Future!

Expected hourly rate range: $26.00 to $29.00 plus incentives. Salary will be determined based on relevant skills and experience.

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More about this job

Responsibilities

The Operations Coordinator manages day-to-day boutique processes, including administrative support, financial compliance, logistics, and inventory control. They also support the implementation of policies and procedures to ensure operational excellence and a seamless client experience.

Requirements

The ideal candidate should have previous operations experience in luxury retail, service, or hospitality, along with excellent computer skills and proficiency in MS Office. An associate or bachelor's degree is preferred, and the role requires availability to work retail hours, including weekends.

Skills

Administrative support
Financial compliance
Logistics
Inventory control
Product handling
Communication skills
Problem-solving
Customer service
MS Office
SAP
Attention to detail
Time management
Teamwork
Retail operations
Data entry

Benefits

Health insurance
Dental insurance
Drug program
Vision program
Employee assistance program
Life insurance
Disability benefits
Wellness reimbursement
RRSP program with employer match
Maternity leave top-up
Paid time off
Volunteer time off

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Luxury Retail
Cartier
Inventory Management
Financial Compliance
Logistics
Boutique Operations
Administrative Support
Customer Experience
SAP
MS Office
KPIs
Lean/5S
Quality Control
Retail
Hospitality
Inventory Control
Transactional Activities
Supply Inventory
Client Service

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