customer service supervisor - retail
- Richmond Hill, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Type of product
Personal suitability
Health benefits
Languages
English
Education
- Secondary (high) school graduation certificate
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Retail business
- On-site customer service
- Automobile
- Automotive service station
Tasks
- Supervise staff (apprentices, stages hands, design team, etc.)
- Assign sales workers to duties
- Hire and train or arrange for training of staff
- Exhibit designers plan and develop permanent and temporary or moveable exhibits and displays for museum exhibitions, trade shows, conventions, retail spaces and other exhibitions
- Order merchandise
- Authorize return of merchandise
- Establish work schedules
- Sell merchandise
- Prepare reports on sales volumes, merchandising and personnel matters
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Organize and maintain inventory
- Supervise and co-ordinate activities of workers
- Conduct performance reviews
- Supervise office and volunteer staff
Type of product
- Automotive parts and accessories
- Automobile parts
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Dependability
- Excellent written communication
- Ability to multitask
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Other benefits
More about this job
Responsibilities
Supervise, schedule, train, and evaluate retail staff while assigning duties and coordinating daily activities. Manage merchandise and inventory, sell automotive parts, prepare sales and personnel reports, and resolve customer concerns and supply issues.
Requirements
Requires a secondary school graduation certificate and 2 to less than 3 years of experience. The role calls for automotive parts knowledge, accuracy, customer focus, strong oral and written communication, organization, dependability, efficiency, and the ability to multitask.
Skills
- Staff Supervision
- Task Assignment
- Hiring and Training
- Merchandise Ordering
- Returns Authorization
- Work Scheduling
- Retail Sales
- Sales Reporting
- Customer Complaint Resolution
- Inventory Management
- Performance Reviews
- Automotive Parts Knowledge
- Accuracy
- Customer Focus
- Interpersonal Communication
- Organization
Benefits
- Health Benefits
- Dental Plan
- Disability Benefits
- Health Care Plan
- Other Benefits
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Customer Service & Support
- Management & Leadership
- Sales
Keywords
- Retail
- Customer Service
- Automotive Service Station
- Automotive Parts
- Automobile Parts
- Automotive Parts and Accessories
- Staff Supervision
- Staff Training
- Sales
- Merchandising
- Merchandise Ordering
- Returns
- Work Scheduling
- Sales Reporting
- Customer Complaints
- Supply Shortages
- Inventory Management
- Performance Reviews
- On-Site Customer Service
- Personnel Management