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Ricoh USA, Inc.

Office Clerk

Toronto, ON, Canada

Salary Range : $18-$19 · Full-time

Apply About employer

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Job details

Pay: Salary Range : $18-$19
Job type: Full-time
Apply by: Dec 2, 2026
Experience: Minimum of 1 year experience working in a mail room, copy centre or customer service
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description

Area Customer Service Coordinator

The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning production and finish work, operation of a mail and courier centre, maintaining billing logs and reports. The position supports the region's Managed Services during implementation, fills in for absences and vacations throughout the Ricoh Managed Services locations. Responsible for supporting operational objectives at all existing customer sites within a geographic territory.

Field Support Representative

Responsibilities

Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs;
Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor;
Orders paper, toner and other office supplies;
Assist Site Manager or Supervisor in offering suggestions for improvement to new or existing process and procedures;
Assist in the training of new and existing employees;
Must be able to report to and work at various Managed Services client locations within a geographic territory based on business needs and as scheduled;
Other duties as assigned by manager.

In the absence of onsite personal, may perform any of, but is not limited to the following duties

Mail

Process all incoming and outgoing mail;
Performs other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging and processing shipments for delivery to multiple locations;
Filing and labeling of documents and other material for storage and retrieval;
Shipping and receiving including the movement of boxes and or equipment;
Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite.

Copy

Assist in the Copy Centre and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders and laminators, etc.;
Perform scanning and indexing of client documents;
Performs basic troubleshooting (ie. Paper jams) on all equipment used within the Ricoh Centre.

General

Performs front desk receptionist duties;
Assists in the coordinating of work assignments to meet specific deadlines and service deliverables;
Manage all aspects of the Ricoh Centre in the absence of the Site Manager/Supervisor.

Qualifications

High School Diploma or equivalent work experience
Minimum of 1 year experience working in a mail room, copy centre or customer service

Skills

Require experience in use of a photocopier, scanner, printer, hole driller, bindery equipment, electric stapler, scales, collators and related equipment
Excellent interpersonal skills with the ability to quickly develop business relationships
Demonstrated ability to multitask
Strong self-motivation to drive results
Excellent verbal and written communication skills
Basic knowledge of Microsoft Office 365 applications
Always present a professional image to customers and vendors
Ability to lift to 50 lbs. as required

Other

Present a professional image at all times to customers and vendors

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

JOB INFO

Job Identification : 8630

Job Category : Service Delivery

Posting Date : 2026-11-02T19:28:26+00:00

Degree Level : Two Years College

Locations : Toronto, ON, Canada

Salary Range : $18-$19

Driving requirements : Non-driver

Apply About employer

More about this job

Responsibilities

Support daily operations at Ricoh Managed Services locations, including mailroom, courier, copy, print, scanning, and front desk services. Maintain site procedures and records, order supplies, contribute to reporting and process improvements, assist with training, and cover site management duties when needed.

Requirements

Requires a high school diploma or equivalent work experience and at least one year of experience in a mailroom, copy centre, or customer service role. Candidates should be familiar with office production equipment and Microsoft Office 365, communicate effectively, multitask, present a professional image, and be able to lift up to 50 pounds.

Skills

Mailroom Operations
Copy And Print Production
Scanning And Indexing
Customer Service
Microsoft Office 365
Equipment Troubleshooting
Multitasking
Interpersonal Communication
Verbal And Written Communication
Training
Inventory And Supply Ordering
Billing Logs And Reporting
Shipping And Receiving
Document Filing And Retrieval
Work Coordination
Lifting Up To 50 Pounds

Benefits

Medical Insurance
Dental Insurance
Life Insurance
Disability Insurance
Retirement Plan With Company Matching Contributions
Tuition Assistance
Paid Vacation
Paid Holidays
Health And Wellness Benefits
Personal And Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Mailroom
Mail Fulfillment
Courier Services
Copy Centre
Copy Production
Print Production
Scanning
Document Indexing
Shipping And Receiving
Photocopier
Scanner
Printer
Bindery Equipment
Binding
Folders
Laminators
Hole Driller
Electric Stapler
Scales
Collators
Microsoft Office 365
Billing Logs
Management Reports
Site Procedure Guides
Customer Service
Front Desk Reception
Equipment Troubleshooting
Supply Ordering
Process Improvement

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