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Added 12 mins ago
SE
Business Development Representative
SFC Energy North America
Ottawa, ON
- Full-time
We are looking for a Business Development Representative - Defense & Government (Ottawa based)
Added 12 mins ago
CB
National Account Manager
Canadian Bar Association
Ottawa, ON
- Full-time
Working closely with Membership, Marketing, and Business Development teams and CBA Branches, the National Account Manager plays a critical role in retaining and expanding national accounts,…
Added 12 mins ago
RH
Marketing Manager
Robert Half
Calgary, AB
- Full-time
Our client is a well-established organization operating in the global trade and logistics industry. As the business continues to grow, they are seeking a strategic and hands-on Marketing…
Added 12 mins ago
PC
Client Service Associate
PBY Capital
Toronto, ON
- Full-time
…Toronto office. The successful candidate will work closely with senior team members to support client service, marketing and development initiatives. As a firm, we value teamwork,…
Added 12 mins ago
B
Property Manager
BGIS
Iqaluit, NU
- Full-time
The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects…
Added 12 mins ago
H
Global Mining Practice Business Development Leader
HDR
Calgary, AB
- Full-time
…into sustained growth? HDR is seeking a Global Mining Practice Business Development Leader to lead client engagement, strategic account development, major pursuits and market growth across…
Added 12 mins ago
AS
Senior Accountant, Financial Reporting
ATCO Structures
Calgary, AB
- Full-time
ATCO Structures & Logistics is seeking a Senior Accountant, Financial Reporting, to join our team on a full-time permanent basis and an opportunity to work with an incredible team of…
Added 12 mins ago
MA
Supply Chain Category Management Advisor
Manpower Alberta
Calgary, AB
- $55.75 to $82.95 CAD / hour
- Contract
Reporting to the Manager/Senior Manager, SCM Operations Category Management, the Contract SCM Analyst is responsible for managing assigned category portfolios and related work throughout…
Added 12 mins ago
YB
Senior Financial Analyst
YWCA BC
Vancouver, BC
- Full-time
The Senior Financial Analyst works closely with Finance leadership and operational managers to ensure financial sustainability, enhance reporting and accountability, support funding…
Added 12 mins ago
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Planning Associate Director
PHD
Toronto, ON
- Full-time
…behaviors to define and optimize the target audience and drive business goals for our clients. Both strategic planning and analytics are key dimensions to our work. We identify unique…
Added 13 mins ago
Product Owner Sr
Dayforce
Canada
The Senior Product Owner is a highly skilled, versatile, dedicated subject matter expert who will directly contribute to the success of the Business Systems Technology team’s objectives and…
Added 13 mins ago
A
Creative Production Manager
Article
Vancouver, BC
- $93,000 to $104,000 CAD / year
- Full-time
We are a team of 5 reporting into our Manager, Virtual Production. You won't be managing direct reports - you’ll be our go-to project management and operational systems wizard working…
Added 13 mins ago
YG
Director of Housing
Yuułuʔiłʔatḥ Government
Ucluelet, BC
- Full-time
Classification: Band 8 - Senior Manager / Director
Added 27 mins ago
LC
Integration & Value Hub Advisor
LNG Canada
Calgary, AB
- Full-time
We are Canada’s first large-scale LNG export facility. With Phase 1 now operating, we’ve moved from project to business - and we are advancing Phase 2 that will double our size and help…
Added 42 mins ago
C
Assistant Manager
Cineplex
Summerside, PE · CPX Summerside
- Part-time
Cineplex offers excellent opportunities for growth, this position can often lead to a more senior theatre management role (i.e.: Full-Time Theatre Manager, Sr. Theatre Manager or General…
Added 42 mins ago
B
Senior Manager, Business Risk
BMO
Toronto, ON · FCP
- Full-time
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
Added 42 mins ago
A
Information Technology - Senior Technical Product Manager/Product Manager, Omni Technology
Aritzia
Vancouver, BC
- Full-time
…seamless, connected experiences across every channel. As the Senior Technical Product Manager / Technical Product Manager, you will support with shaping and delivering on the order…
Added 42 mins ago
A
Impact - Senior Manager/Manager, Climate Action
Aritzia
Vancouver, BC
- Full-time
…improvements and continuously enhancing the sustainability of our business practices and supply chain. As the Senior Manager / Manager, Sustainability Strategy, Decarbonization, you will…
Added 42 mins ago
HN
Commercial Manager / Senior Commercial Manager
Horizon New Energy
Calgary, AB
- Full-time
We are looking for a Commercial Manager / Senior Commercial Manager to help grow our renewable energy portfolio across Canada. Reporting to Horizon’s Managing Director, you will lead…
Added 42 mins ago
PC
Junior Brand Manager
PRESTIGE COSMETIQUES
Montreal, QC
- Full-time
Reporting to the Senior Brand Manager, the Junior Brand Manager supports the development, implementation and execution of marketing initiatives and activities for our Beauty and Fragrances…
Added 56 mins ago
PH
Operations Coordinator, Advancing Health
Providence Healthcare
Vancouver, BC
- Temporary
Graduation from a recognized Diploma in Business Administration, Office Administration, Public Administration, Human Resources, or a related field.
Added 1 hour ago
AC
Manager, Enterprise Data Platform & Governance
Air Canada Vacations
Montreal, QC
- Full-time
Ability to influence vendors and senior business stakeholders
Added 1 hour ago
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Tax Principal
W3Global
Oakville, ON
- Full-time
Lead complex tax planning engagements for private companies, business owners, trusts, estates, and family office clients.
Added 1 hour ago
VB
Senior Tax Manager
Vaco by Highspring
Oshawa, ON
- $165,000 to $175,000 CAD / year
- Full-time
…of the Finance Team, reporting to the Director Taxation, the Senior Manager, Taxation will be part of a collaborative team that is highly regarded by the business. You will be able to…
Added 1 hour ago
RU
Senior Field Representative, Technology Service
Ricoh USA, Inc.
Victoria, BC
- Full-time
Field Service Technician / Senior Field Representative, Technology Services – Victoria

Ricoh USA, Inc.

Senior Field Representative, Technology Service

Victoria, BC, Canada

Salary Range : $45,000 - $50,000 · Full-time

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Job details

Pay: Salary Range : $45,000 - $50,000
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

Field Service Technician / Senior Field Representative, Technology Services – Victoria

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications

Post-Secondary Education in the area of technical specialization

Knowledge, Skills And Abilities

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

JOB INFO

Job Identification : 8872

Job Category : Service Delivery

Posting Date : 2026-10-29T15:28:51+00:00

Job Schedule : Full time

Locations : Victoria, BC, Canada

Salary Range : $45,000 - $50,000

Driving requirements : Company/Customer Vehicle (or Fleet)

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More about this job

Responsibilities

Service, diagnose, install, and repair complex multifunction printers and other office equipment at customer locations, including replacing components and completing retrofits. Manage territory coverage, parts inventory, customer relationships, technical training, and required administrative tasks while meeting productivity and service-quality expectations.

Requirements

Requires post-secondary education in a technical specialization, strong knowledge of electro-mechanical devices and electronics, and a methodical approach to troubleshooting. Candidates need excellent customer-service and communication skills, a valid driver's license, and the ability to travel extensively and perform physically demanding equipment service work.

Skills

Electro-Mechanical Troubleshooting
Electronics Repair
Multifunction Printer Servicing
Equipment Diagnostics
Equipment Installation And Removal
Preventive And Corrective Maintenance
Inventory Management
Customer Service
Mechanical Aptitude
Problem Solving
Time Management
Attention To Detail
Hand Tool Proficiency
Independent And Teamwork

Benefits

Medical Insurance
Dental Insurance
Life Insurance
Disability Insurance
Retirement Plan With Company Matching Contributions
Tuition Assistance
Paid Vacation
Paid Holidays
Health And Wellness Benefits
Personal And Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Office Equipment
Multifunction Printers
Mid-Volume Devices
Black-And-White Printing
Color Printing
Electro-Mechanical Devices
Electronics
Diagnostics
Installation
Equipment Removal
Retrofits
Troubleshooting
Component Replacement
Parts Inventory
Territory Management
Customer Relationships
Technical Training
Technical Manuals
Image Quality
Hand Tools
Electronic Testing Equipment
Ricoh Products
Driver's License
On-Call Service

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