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Added 1 hour ago
JI
Senior Project Manager – ERP Implementations | Gestionnaire de projets senior – Implantations ERP
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- Full-time
Hybrid work: two days per week in our Montreal office
Added 2 hours ago
L
Senior Manager - Fulfillment Planning
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Vancouver, BC
- Full-time
…Fulfillment Planning, leading a team of analysts to develop the program and deliver on key mandates in this highly cross-functional area. This team is responsible for facilitating…
Added 2 hours ago
Delivery Manager
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Toronto, ON · Ottawa, ON · Brampton, ON · Montreal, QC · St. John's, NL · Calgary, AB
The Delivery Manager is accountable to develop, lead, and project manage the service delivery POD model strategy that is required to fulfill the technical solution that has been designed…
Added 3 hours ago
M
Municipal Division Manager (Project Manager or Team Lead)
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AB · Edmonton, AB
- Full-time
We have an exciting opportunity for an experienced project manager or division manager with strong leadership abilities and broad technical expertise in civil, linear infrastructure, and…
Added 3 hours ago
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Test Development Engineer
SCIEX
Vaughan, ON
- $110,000 to $123,000 CAD / year
- Full-time
This position reports to the Senior Test Development Manager and is part of the Test Development / Hardware Development located in Concord and will be an on-site role.
Added 6 hours ago
Senior Security Ops Analyst
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North Vancouver, BC
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Added 7 hours ago
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Scarborough Bluffs Park, ON
- Full-time
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Added 7 hours ago
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Maintenance Manager
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Vancouver, BC
- Full-time
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Added 7 hours ago
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Software Development Manager, Tax Engine
Amazon
Vancouver, BC
- Full-time
Amazon’s eCommerce Services group is looking for a passionate, results-oriented inventive Software Development Manager. As the development manager, you'll lead a talented and nimble team of…
Added 7 hours ago
RT
Senior Principal Engineer
Raising The Village
Remote, Canada
- Full-time
- Remote
We are seeking a Principal Engineer who combines deep technical expertise with strong people leadership. The Principal Engineer & Engineering Manager is a senior technical leadership role…
Added 8 hours ago
TU
Research Associate
The University of British Columbia
Kelowna, BC
- Full-time
…applications, including Nucleic Acid Memory (NAM), within a broader program of programmable molecular systems. The position combines rigorous research, student mentorship, publications,…
Added 8 hours ago
T
Senior Manager, Software Development (Mobile Application)
Tangerine
Toronto, ON
- Full-time
Reporting to the Head of Engineering, Wealth. The Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 8 hours ago
CM
Senior Manager – US Tax
Crowe MacKay LLP
Langley (District), BC · Langley, BC
- $110,000 to $130,000 CAD / year
- Full-time
Crowe MacKay LLP is excited to grow our team and is currently recruiting a Senior Manager – US Tax to join our Langley or Vancouver office .
Added 8 hours ago
LS
Senior Project Manager - Permanent - 19607
LRO Staffing
Ottawa, ON
- Full-time
…solutions for defence and government clients, is seeking a Senior Project Manager to join its expanding Project Management Office. You will lead complex hardware projects from $1M to…
Added 8 hours ago
Corporate Project Management Office - Senior Project Manager
Alberta Pensions Services Corporation
Edmonton, AB
We are looking for a Senior Project Manager who can turn high-profile ideas into coordinated action and lasting results.
Added 8 hours ago
CN
Waste Lifecycle Specialist
Canadian Nuclear Laboratories
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- Full-time
Must have a good working knowledge of the Company, departmental organization, directives, programs, standards and administrative procedures
Added 8 hours ago
AD
Global Logistics and Compliance Manager
Active Dynamics Group
Toronto, ON · Scarborough, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 8 hours ago
UO
Manager, Research and Analytic Services
University of Calgary
Calgary, AB
- Full-time
Reporting to the Associate Director (Methods and Analytics), the Manager, Research and Analytic Services leads an integrated multidisciplinary team of professional, research and technical…
Added 8 hours ago
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Director of Human Resources & Organizational Learning
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Toronto, ON
- Full-time
Develop and continuously improve HR policies, procedures, templates, and management tools to support consistent, accessible, equitable, and legally compliant employment practices.
Added 8 hours ago
RB
Senior Manager, Business Intelligence & Reporting
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Toronto, ON
- Full-time
Join the GAM Business Intelligence & Reporting team as the technical lead for Tableau. This is a hands-on individual contributor role. You will set technical direction, establish…
Added 8 hours ago
Senior Technical Program Manager, Procurement Lifecycle
Amazon
Toronto, ON
As the team's Technical Program Manager III, you will own the development of Inbound Instructions: a complex, multi-organization initiative to change how Amazon orders and merchandises…
Added 9 hours ago
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Client Development Manager
Alumicor
Montreal, QC
- Full-time
Act as primary contact with customer technical and program management personnel on administration of the program.
Added 9 hours ago
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Project Lead, Digital Development (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Take full accountability for project reporting and status updates, and, in collaboration with the Product Manager and Program Manager, serve as the primary point of contact for senior…
Added 9 hours ago
K
Manager, Quality Assurance
Kabam
Vancouver, BC
- Full-time
The key function of the Manager, Quality Assurance is to serve as a strategic QA leader across multiple QA teams within the department. They collaborate with Senior QA leadership,…
Added 10 hours ago
CS
Maintenance Manager
Cogir Senior Living
Vancouver, BC · Crofton Manor
- Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;

Ricoh USA, Inc.

Senior Field Representative, Technology Service

London, ON, Canada

Salary Range : $45,000 - $48,000 · Full-time

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Applications open in a new tab.

Job details

Pay: Salary Range : $45,000 - $48,000
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

Field Service Technician / Senior Field Representative, Technology Services

This position will cover London, ON and surrounding areas

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, in the London, ON and surrounding areas. May be viewed as specialist on certain products.

Responsibilities

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications

Post-Secondary Education in the area of technical specialization

Knowledge, Skills And Abilities

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

JOB INFO

Job Identification : 8871

Job Category : Service Delivery

Posting Date : 2026-11-02T19:21:46+00:00

Degree Level : Terminal Occupation Program

Job Schedule : Full time

Locations : London, ON, Canada

Salary Range : $45,000 - $48,000

Driving requirements : Company/Customer Vehicle (or Fleet)

Sign-on Bonus : No

Apply on LinkedIn About employer

More about this job

Responsibilities

Service, diagnose, install, and repair multifunction printers and related office equipment at customer locations, including complex mid-volume devices. Manage territory and parts inventory, complete administrative and technical training requirements, and maintain productive customer relationships while meeting service and productivity expectations.

Requirements

Requires post-secondary education in a technical specialization, strong knowledge of electro-mechanical devices and electronics, and a methodical approach to troubleshooting. Candidates need strong customer service and communication skills, a valid driver's license, and the ability to travel extensively and perform physically demanding equipment service work.

Skills

Electro-Mechanical Troubleshooting
Electronics Repair
Multifunction Printer Servicing
Equipment Diagnostics
Equipment Installation And Removal
Preventive And Corrective Repairs
Inventory Management
Customer Service
Technical Manual Interpretation
Problem Solving
Time Management
Attention To Detail
Mechanical Aptitude
Hand Tool Proficiency
Visual Image Quality Assessment

Benefits

Medical Insurance
Dental Insurance
Life Insurance
Disability Insurance
Retirement Plan With Company Matching Contributions
Tuition Assistance
Paid Vacation
Paid Holidays
Health And Wellness Benefits
Personal And Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Technology Services
Multifunction Printers
Office Equipment
Electro-Mechanical Devices
Electronics
Diagnostics
Equipment Installation
Equipment Removal
Retrofits
Troubleshooting
Equipment Repair
Black-And-White Devices
Color Devices
Parts Inventory
Technical Training
Technical Manuals
Image Quality
Customer Satisfaction
Territory Management
Hand Tools
Electronic Testing Equipment
Driver's License
On-Call Service
Ricoh Products

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