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Ricoh USA, Inc.

Shift Manager

Toronto, ON, Canada

Salary Range : $60,000 - $62,000 · Full-time

Apply About employer

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Job details

Pay: Salary Range : $60,000 - $62,000
Job type: Full-time
Apply by: Nov 28, 2026
Experience: 2 - 5 years related experience in a supervisory capacity.
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

Shift Manager

Responsibilites

Achieves customer satisfaction by meeting the set goals of labor commitment and over-achieving Focus Four percentages for the shift.
Ensures that location is properly staffed by matching employee skills and equipment with production demands.
Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
Ensures the quality of operations for shift by achieving the appropriate percentage on Best Practices Audit and Deadline Compliance on MIS Sales Analysis.
Oversees shift changes.
Responsible for increasing productivity by making supplies and work area easily assessable and by maintaining a clean and well-organized production center throughout the shift.
Responsible for achieving cost efficiency by ensuring supplies are at the appropriate percentage of COG .
Ensures employee safety by educating the production team on proper safety procedures and programs.
Management the development of production employees by training, coaching, and counseling employees.
Maintains a positive internal working relationship with Sales Department.
Ensures payroll accuracy by overseeing and correcting all time clock punches.
Performs other duties as assigned.

Qualifications

2 - 5 years related experience in a supervisory capacity.
Bachelor degree in related business field or equivalent work experience.

Knowledge, Skills & Abilities

Must have experience in training by delivering classroom and informal training sessions.
Must be experienced in setting goals by defining and prioritizing specific, realistic objectives.
Must be able to effectively use a personal computer by utilizing standard business software applications.
Must have demonstrated excellent oral communication skills by clearly presenting information through the spoken work in positive and negative circumstances.
Must have ability to motivate individuals and groups by creating a positive work environment, quality training, and mentoring.
Possesses mathematical functions relative to business operations by adding, subtracting, multiplying and dividing all units of measurement.
Handles demand of time by working normal working hours, but also being on call 24 hours via pager.
Ability to work 8 to 12 hour shifts including nights, weekends, overtime and holidays depending upon volume of work to satisfy account needs.
Must be able to work in a production facility by adapting to moderate to high noise levels.
Copes with moderate stress level by adapting to and coping with stressful situations in a positive manner
Position often requires standing and walking.
To handle customer orders, may be required to lift and move supplies weighing u p to 50 lbs. From the floor to waist height, carrying it 10 feed and lowering back to the floor.
Utilizes a copy machine by being able to stand on feet at least four hours per day.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

JOB INFO

Job Identification : 8841

Job Category : Service Delivery

Posting Date : 2026-10-29T15:13:46+00:00

Degree Level : Some College

Job Schedule : Full time

Locations : Toronto, ON, Canada

Salary Range : $60,000 - $62,000

Driving requirements : Non-driver

Sign-on Bonus : No

Apply About employer

More about this job

Responsibilities

Manage shift operations by aligning staffing and equipment with production needs, maintaining quality and deadline standards, controlling costs, and ensuring customer satisfaction. Oversee shift transitions, employee safety and development, payroll accuracy, supplies, and coordination with the Sales Department.

Requirements

Requires 2–5 years of supervisory experience and a bachelor’s degree in a related business field or equivalent work experience. Candidates should have experience training employees, setting goals, using standard business software, communicating effectively, motivating teams, and working flexible shifts in a production environment.

Skills

Shift Management
Staffing And Scheduling
Employee Training
Coaching And Mentoring
Goal Setting
Customer Satisfaction
Production Operations
Quality Assurance
Cost Control
Workplace Safety
Payroll Accuracy
Oral Communication
Conflict Resolution
Microsoft Office And Business Software
Basic Mathematics
Inventory And Supplies Management

Benefits

Medical Insurance
Dental Insurance
Life Insurance
Disability Insurance
Retirement Plan With Company Matching Contributions
Tuition Assistance
Paid Vacation
Paid Holidays
Health And Wellness Benefits
Personal And Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Shift Management
Production Operations
Supervision
Staffing
Employee Training
Coaching
Counseling
Goal Setting
Customer Satisfaction
Labor Commitment
Focus Four Percentages
Best Practices Audit
Deadline Compliance
MIS Sales Analysis
Cost Of Goods
Workplace Safety
Payroll
Time Clock
Sales Department
Pricing
Order Processing
Invoicing
Business Software
Production Facility
Supply Management

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