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Added 1 hour ago
CE Operator Technician - Night shift
Apex Systems
Toronto, ON
$40 to $50 USD / hour
Full-time
Terms: 6 ‑ 12-month contract, with expectation to convert to permanent full ‑ time.
Added 9 hours ago
Technician, HVAC
Tilray Brands, Inc.
Fenwick, ON
Full-time
The HVAC Technician is responsible for the installation, maintenance, troubleshooting, and repair of heating, ventilation, air conditioning, and environmental control systems within…
Added 9 hours ago
HVAC O&M Controls Technician
Johnson Controls
Toronto, ON · Richmond Hill, ON
Full-time
…advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society…
Added 14 hours ago
Logistics Administrative Clerk
Pomerleau
Saint-Georges, QC · St-Georges, QC
Full-time
Education in administration, business, or a related field.
Added 14 hours ago
Logistics Administrative Clerk
Pomerleau
Quebec, QC
Full-time
Education in administration, business, or a related field.
Added 14 hours ago
Logistics Administrative Clerk
Pomerleau
Montreal, QC
Full-time
Education in administration, business, or a related field.
Added 14 hours ago
Controls Project Manager
Johnson Controls
Winnipeg, MB · CAN MB Winnipeg Century Street
Full-time
The Field Project Manager is part of our Building Solutions, North America business at Johnson Controls. This position will work onsite for local customers managing a construction or…
Added 15 hours ago
Sr. Mech and Robotics Tech
JLL
Richmond, BC
Full-time
…managing projects. You will help train, and mentor service and contract…
Added 16 hours ago
Senior Inspector - Infrastructure
Stantec
Ottawa, ON
Full-time
Compiles field/test data in a report form for review by the Contract Administrator
Added 18 hours ago
Service Technician
BSH Home Appliances Corporation - North America
Toronto, ON
Full-time
To represent the company in delivering high level field customer service and product repair, modification and installation. This position will also take on responsibility for the resolution…
Added 1 day ago
Spécialiste en mise en service/Commissioning Specialist
GE Vernova
Brossard, QC
Full-time
Added 1 day ago
Manager Repair & Overhaul
Leonardo DRS
Bedford, NS
Full-time
…group and has currently over 30,000 fielded units boasting a field reliability of over…
Added 1 day ago
Manager Repair & Overhaul
Leonardo DRS, Inc.
NS · Bedford, Nova
…group and has currently over 30,000 fielded units boasting a field reliability of over…
Added 7 days ago
Manager, WISA
University of Waterloo
Waterloo, ON
Full-time
This position is being offered as a Secondment or contract opportunity. Term: 2 years
Added 9 days ago
Sewer and Drain Sales Technician
Sewer Squad Plumbing Co
Toronto, ON
Full-time
The Drain & Sewer Technician/Sales is a commission-based position that is responsible for generating new business through the identification and acquisition of new customers, lead…
Added 5 days ago
Civil Technologist (Infrastructure Langley)
Binnie
Langley (District), BC · Langley, British Columbia
Full-time
Assisting in the preparation of project specifications and contract documents.
Added 4 days ago
Regional Service Manager (RSM006)
Potenco
Toronto, ON · Greater Toronto and Hamilton Area, ON
Full-time
The Regional Service Manager will play a critical leadership role within the Service Business Team, responsible for overseeing service operations, managing a technician workforce, and…
Added 4 days ago
Director of Product Management, Automotive
Bumper to Bumper Canada
Boucherville, QC
Full-time
Lead annual business planning, contract negotiations, rebate programs, product launches, training initiatives, and joint growth strategies to maximize profitability and strengthen…
Added 4 days ago
Coordinator, Facility Management
Defence Construction Canada
Quebec, QC
Full-time
Manage and administer contracts to ensure compliance with contractual requirements (e.g. ensure activities conform to contract requirements, carry out safety reviews, and manage service…
Added 6 days ago
Maintenance Shop Technician A
thern Sanitation Inc
Toronto, ON
Full-time
POSITION SUMMARY: The Maintenance Technician performs repair and maintenance work on diesel and non-diesel equipment and trucks. The incumbent will repair or replace malfunctioning…
Added 6 days ago
Maintenance Technician A
thern Sanitation Inc
Hamilton, ON
Full-time
POSITION SUMMARY: The Maintenance Technician performs repair and maintenance work on diesel and non-diesel equipment and trucks. The incumbent will repair or replace malfunctioning…
Added 6 days ago
Webber - Road Technician - Infrastructure Management
Ferrovial
Ottawa, ON · CAN - Webber - Infra - Ottawa
Full-time
…worldwide. Ferrovial’s activity is carried out through our business units, including Highways, Airports, Construction, and…
Added 5 days ago
Senior Security Systems Technician
Employment Solutions - Sault College
Sault Ste. Marie, ON
Full-time
Posted: Sep 17, 2026 View BUSINESS DEVELOPEMENT MANAGER - ON CONTRACT - ID 0
Added 2 months ago
FIELD TECHNICIAN
Two Way Technology System Corp
Field, BC
Full-time
…analytics, and managed and support services. We make our customers business operations safer and more…
Added 6 days ago
Legal Technician
GIRO
Montreal, QC
Full-time
Reporting to the Director, Client Contracts and Partnerships, the Legal Technician contributes to the preparation, review, administration and follow-up of contractual agreements between the…

Ricoh

Field Service Technician, Multifunction Printers

Edmonton, AB, Canada

Job type: Full-time
Experience: Minimum of 3 years related experience including a minimum of 2 years as an Associate Service Technician
Posting language: English
Posted: Aug 25, 2026

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Original job description

The Senior Field Representative, Technology Service / Field Service Technician repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Duties & Responsibilities:

Specializes in the servicing and repair of a core set of complex low volume multi-functional devices and may be required to service and repair mid-volume devices based on regional business needs.
Manages territory, inventory, and customer relationships.
Achieves expected productivity levels associated with assigned workload and level of experience.
Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
Completes technical training on new equipment as assigned.
Other duties as assigned by manager.

Manages Territory

Effectively executes all required territory management and call handling procedures.
Works closely with sales partners to maximize equipment leads and upgrade opportunities.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.

Customer Service

Effectively handles the most difficult customer situations.
Acts as a communication link on unresolved technical problems/issues.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customers and company personnel.

Demonstrates technical expertise and provides specialist services.

Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on a core set of complex low volume multi-functional devices.
Demonstrates required digital competencies associated with assigned products and level assignment.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color, and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications:

Post-Secondary Education in the area of technical specialization
Minimum of 3 years related experience including a minimum of 2 years as an Associate Service Technician
Industry Certification (CompTIA Net+ or CompTIA A+) an asset

Skills:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Requires “solid” knowledge of assigned equipment
Skilled methodical approach to resolving problems
Strong interpersonal and verbal communications skills
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver’s license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching, and lifting when installing equipment, i.e., computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.
Tool cases and assorted service-related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches, and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Apply About employer

More about this job

Responsibilities

The Field Service Technician is responsible for repairing and maintaining complex office equipment at various customer locations within an assigned territory. They also manage inventory, drive revenue through sales leads, and ensure high levels of customer satisfaction.

Requirements

Candidates must have post-secondary education in a technical field and at least 3 years of related experience, including 2 years as an Associate Service Technician. A valid driver's license and the physical ability to lift up to 50 pounds and move equipment weighing up to 400 pounds are required.

Skills

Electro-mechanical repair
Electronics troubleshooting
Territory management
Inventory management
Technical diagnostics
Equipment installation
Network support
Mechanical aptitude
Time management
Interpersonal communication
Problem solving
Fine-motor skills

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Field Service Technician
Multifunction Printers
Electro-mechanical
Electronics
CompTIA Net+
CompTIA A+
Ricoh
Territory Management
Inventory Management
Diagnostics
Installation
Retrofits
Troubleshooting
Color Laser Copiers
Projectors
Technical Training
Customer Service
Mechanical Aptitude
Preventative Maintenance
Hardware Repair

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