Office Clerk

Office Clerk

Responsibilities:

• Managing Company Store and Concierge transactions across online platforms and point-of-sale (POS) systems, ensuring accuracy and compliance with established procedures
• Providing exceptional customer service to employees and visitors, responding to inquiries and ensuring a positive and welcoming experience
• Coordinating with external vendors for services such as catering and car detailing
• Supporting workplace programs and initiatives, including pet-friendly office days and merchandise distribution
• Monitoring and responding to emails and service inquiries, ensuring timely follow-up and resolution
• Maintaining a clean, organized, and visually appealing Company Store environment
• Ensuring merchandise is properly tagged, accurately priced and displayed with clear signage
• Restocking merchandise as needed and monitoring inventory levels to identify replenishment requirements
• Coordinating merchandise and promotional item orders with local vendors, ensuring quality and cost-effectiveness
• Conducting monthly inventory spot checks and comprehensive inventory counts twice annually, in June and December
• Completing end-of-day inventory checks for gift cards and tickets, ensuring accurate tracking and accountability
• Monitoring the on-site arcade and lounge areas to ensure equipment and machines are functional and well-maintained
• Providing operational support to the Workplace Experience team, assisting with special projects and other assigned tasks
• Assisting other service areas as required to support daily operations and team collaboration

Qualifications:

• High School Diploma or equivalent work experience
• Previous experience in customer service, retail, hospitality or a similar role is an asset

Skills:

• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Ability to anticipate customer needs and provide proactive support
• Strong organisational skills and attention to detail
• Ability to multitask, prioritise tasks and manage changing deadlines
• Strong problem-solving skills and ability to work independently with minimal supervision
• Positive, friendly and professional attitude
• Strong work ethic, accountability and follow-through
• Basic computer skills and ability to work with online platforms and point-of-sale (POS) systems
• Ability to lift up to 30 lbs. as necessary

Other:

• Present a professional image at all times when interacting with employees, visitors and vendors
• Job responsibilities include, but are not limited to, the duties outlined above and may change based on operational requirements

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.  
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.