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Added 5 mins ago
SH
Supervisor (In-House Program)
Shared Health-Soins Communs
Ste. Rose du Lac, MB
- Full-time
Reporting to the Manager, the Supervisor is responsible for the ongoing administrative and, as required, clinical supervision of the in-house program. The Supervisor will participate in,…
Added 5 mins ago
T
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TD
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- Full-time
Must have exceptional writing skills and be able to present ideas clearly
Added 5 mins ago
K
Business Manager
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Toronto, ON
- Full-time
…and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI…
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KB
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Kent Building Supplies
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- Full-time
Communicates information and priorities to associates and ensures they have the direction and tools needed to complete their tasks
Added 5 mins ago
P
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- Full-time
…and on-street meter operations on behalf of the City and in support of local business areas. As a self-funding agency, TPA returns 100% of its net profit to the City of Toronto to fund…
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Communicates information and priorities to associates and ensures they have the direction and tools needed to complete their tasks
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OC
Accounting Analyst
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Mississauga, ON
- $70,000 to $75,000 CAD / year
- Full-time
…accounting work, brings solid Excel skills and is curious about how technology, including AI and automation, can make every day processes easier and more…
Added 5 mins ago
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Mechanical BIM Lead
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Vancouver, BC
- $95,000 to $115,000 CAD / year
- Full-time
Support the preparation and implementation of BIM Execution Plans (BEPs), including information requirements, modelling standards and project deliverables.
Added 6 mins ago
UKG Pro WFM Timekeeping Lead- Manager
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Toronto, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · AB · Calgary, AB
To qualify for the role, you must have:
Added 6 mins ago
UKG Pro WFM Technical Integrations (Dell Boomi Lead)- Manager
EY
Winnipeg, MB · Toronto, ON · Montreal, QC · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
To qualify for the role, you must have:
Added 6 mins ago
C
Apprentice General Manager
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Milton, ON
- Full-time
…with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit…
Added 6 mins ago
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Apprentice General Manager
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- Full-time
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Added 6 mins ago
Assistant Branch Manager
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…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…
Added 6 mins ago
Continuous Improvement Engineering Manager
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Surrey, BC
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Added 21 mins ago
Technical Project Manager - Montreal
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Montreal, QC
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 21 mins ago
Logistics Project Manager - Montreal
Nordex Group
Montreal, QC
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 21 mins ago
PI
Administrative Coordinator
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- Full-time
…Mississauga, providing front-line reception and administrative support to keep the office organized and running efficiently. As a key point of contact, you will welcome visitors, manage…
Added 35 mins ago
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Software Engineer III -Software Engineer III - Temporary Full Time
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- Full-time
Reporting to the Engineering Manager, we are seeking an experienced .NET Software Engineer with a strong DevOps background to join our Quality Verification and Standards (QVS) team. In this…
Added 35 mins ago
R|
Clinical Research Manager
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- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 35 mins ago
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Added 35 mins ago
WI
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- Full-time
As a Senior Information Technology Consultant with our British Columbia Building Technology team, you'll lead the design and delivery of secure, connected, future-ready buildings. Based in…
Added 35 mins ago
OI
Manager, Business Information and Analytics
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The Ottawa International Airport Authority (Authority) is accepting applications for a full-time Manager, Business Information and Analytics.
Added 35 mins ago
WI
Senior Information Technology Consultant, Buildings
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As a Senior Information Technology Consultant with our British Columbia Building Technology team, you'll lead the design and delivery of secure, connected, future-ready buildings. Based in…
Added 35 mins ago
NN
Logistics Project Manager - Montreal
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Montreal, QC
- Full-time
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 35 mins ago
C
Chef(fe) de service, Service à la clientèle Nethris
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Montreal, QC
- Full-time
The Manager has a strong understanding of payroll concepts, terminology, and key issues, enabling them to effectively lead teams, support the resolution of complex situations, and ensure…

Ricoh

Représentant(e) du service à la clientèle sur le terrain/ Field Representative II, Area Customer Service

Montreal, QC, Canada

Full-time

Apply on cbha.fa.us2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Sep 21, 2026

Original job description

English section of this bilingual listing.

The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning production and finish work, operation of a mail and courier centre, maintaining billing logs and reports. The position supports the region's Managed Services during implementation, fills in for absences and vacations throughout the Ricoh Managed Services locations. Responsible for supporting operational objectives at all existing customer sites within a geographic territory.

Field Support Representative Responsibilities

Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs;
Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor;
Orders paper, toner and other office supplies;
Assist Site Manager or Supervisor in offering suggestions for improvement to new or existing process and procedures;
Assist in the training of new and existing employees;
Must be able to report to and work at various Managed Services client locations within a geographic territory based on business needs and as scheduled;
Other duties as assigned by manager.

In the absence of onsite personal, may perform any of, but is not limited to the following duties MAIL

Process all incoming and outgoing mail;
Performs other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging and processing shipments for delivery to multiple locations;
Filing and labeling of documents and other material for storage and retrieval;
Shipping and receiving including the movement of boxes and or equipment;
Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite.

COPY

Assist in the Copy Centre and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders and laminators, etc.;
Perform scanning and indexing of client documents;
Performs basic troubleshooting (ie. Paper jams) on all equipment used within the Ricoh Centre.

GENERAL

Performs front desk receptionist duties;
Assists in the coordinating of work assignments to meet specific deadlines and service deliverables;
Manage all aspects of the Ricoh Centre in the absence of the Site Manager/Supervisor.

Qualifications

High School Diploma or equivalent work experience
Minimum of 1 year experience working in a mail room, copy centre or customer service

Skills

Require experience in use of a photocopier, scanner, printer, hole driller, bindery equipment, electric stapler, scales, collators and related equipment
Excellent interpersonal skills with the ability to quickly develop business relationships
Demonstrated ability to multitask
Strong self-motivation to drive results
Excellent verbal and written communication skills
Basic knowledge of Microsoft Office 365 applications
Always present a professional image to customers and vendors
Ability to lift to 50 lbs. as required

Other

Present a professional image at all times to customers and vendors

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Read the full bilingual original

Le ou la Représentant(e) de soutien sur le terrain est responsable d’appuyer les opérations quotidiennes d’un ou de plusieurs sites de Services gérés, incluant la production de copies, d’impression et de numérisation, les opérations de courrier et de messagerie, ainsi que la tenue des registres et rapports de facturation. Le poste soutient la région lors des mises en œuvre et remplace le personnel absent ou en vacances dans les sites Ricoh de Services gérés. Il ou elle est responsable de soutenir les objectifs opérationnels à tous les sites clients situés dans un territoire géographique désigné.

Responsabilités :

Maintenir des Guides de procédures du site, formulaires et registres précis, complets et à jour
Recueillir les données pour le rapport mensuel de gestion tel que dirigé par le gestionnaire/superviseur de site
Commander le papier, le toner et autres fournitures de bureau
Appuyer le gestionnaire ou superviseur de site en proposant des améliorations aux processus et procédures
Participer à la formation des nouveaux employés et du personnel existant
Se présenter et travailler à divers sites clients de Services gérés selon l’horaire établi, ainsi que soutenir l’équipe du centre d’assistance (Help Desk)
Toute autre tâche assignée par le gestionnaire

En l’absence du personnel sur place, la personne peut être appelée à effectuer les tâches suivantes : COURRIER :

Traiter tout le courrier entrant et sortant
Effectuer les fonctions de salle de courrier, incluant le tri, le classement, l’emballage et la préparation des envois
Classer et étiqueter les documents et matériaux pour l’entreposage et la récupération
Effectuer l’expédition et la réception, incluant la manutention de boîtes ou d’équipement
Fournir un service de messagerie pour la cueillette et la livraison du courrier et des travaux de copie (sur site et hors site)

COPIE :

Assister au Centre de copies et compléter toutes les demandes (reliure, pliage, plastification, etc.)
Réaliser la numérisation et l’indexation des documents clients
Effectuer le dépannage de base sur l’équipement (ex. : dégagement de bourrages papier)

GÉNÉRAL :

Effectuer les tâches de réception
Aider à coordonner les mandats de travail pour respecter les échéanciers et exigences de service
Gérer tous les aspects du Centre Ricoh en l’absence du gestionnaire/superviseur de site

Qualifications :

Diplôme d’études secondaires ou expérience de travail équivalente
Minimum de 1 an d’expérience dans une salle de courrier, un centre de copies ou un rôle en service à la clientèle

Compétences :

Expérience avec les photocopieurs, numériseurs, imprimantes, équipements de reliure, perceuses, agrafeuses électriques, balances, assembleurs et autres équipements connexes
Excellentes habiletés interpersonnelles avec la capacité d’établir rapidement des relations professionnelles
Capacité à gérer plusieurs tâches simultanément
Forte motivation personnelle et orientation vers les résultats
Excellentes habiletés de communication verbale et écrite
Connaissance de base de Microsoft Office 365
Apparence professionnelle en tout temps

Autres exigences :

Capacité de soulever jusqu’à 50 lb
Présenter une image professionnelle auprès des clients et fournisseurs en tout temps

Area Customer Service Coordinator

Field Support Representative Responsibilities

Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs;
Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor;
Orders paper, toner and other office supplies;
Assist Site Manager or Supervisor in offering suggestions for improvement to new or existing process and procedures;
Assist in the training of new and existing employees;
Must be able to report to and work at various Managed Services client locations within a geographic territory based on business needs and as scheduled;
Other duties as assigned by manager.

In the absence of onsite personal, may perform any of, but is not limited to the following duties MAIL

Process all incoming and outgoing mail;
Performs other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging and processing shipments for delivery to multiple locations;
Filing and labeling of documents and other material for storage and retrieval;
Shipping and receiving including the movement of boxes and or equipment;
Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite.

COPY

Assist in the Copy Centre and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders and laminators, etc.;
Perform scanning and indexing of client documents;
Performs basic troubleshooting (ie. Paper jams) on all equipment used within the Ricoh Centre.

GENERAL

Performs front desk receptionist duties;
Assists in the coordinating of work assignments to meet specific deadlines and service deliverables;
Manage all aspects of the Ricoh Centre in the absence of the Site Manager/Supervisor.

Qualifications

High School Diploma or equivalent work experience
Minimum of 1 year experience working in a mail room, copy centre or customer service

Skills

Require experience in use of a photocopier, scanner, printer, hole driller, bindery equipment, electric stapler, scales, collators and related equipment
Excellent interpersonal skills with the ability to quickly develop business relationships
Demonstrated ability to multitask
Strong self-motivation to drive results
Excellent verbal and written communication skills
Basic knowledge of Microsoft Office 365 applications
Always present a professional image to customers and vendors
Ability to lift to 50 lbs. as required

Other

Present a professional image at all times to customers and vendors

Come Create at Ricoh:

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Apply on cbha.fa.us2.oraclecloud.com About employer

More about this job

Responsibilities

The Field Support Representative manages daily operations at client sites, including mailroom, copy, and print services. They also support regional implementations, maintain billing records, and provide coverage for staff absences.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of experience in a mailroom, copy center, or customer service role. Proficiency in basic office equipment and Microsoft Office 365 is required, along with the ability to lift up to 50 lbs.

Skills

Customer service
Mailroom operations
Copy center operations
Document scanning
Document indexing
Equipment troubleshooting
Microsoft Office 365
Interpersonal skills
Multitasking
Communication skills
Data entry
Inventory management
Shipping and receiving
Professionalism

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance programs
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Mailroom
Copy Center
Printing
Scanning
Indexing
Billing
Reporting
Microsoft Office 365
Customer Service
Logistics
Shipping
Receiving
Equipment Maintenance
Site Procedures
Data Collection
Inventory Control
Front Desk
Receptionist
Ricoh

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Jobs in Canada