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Added 1 min ago
C
Communications Specialist
Cella
Toronto, ON
- $50 to $52 CAD / hour
- Contract
…regulated sector. We are seeking a Strategic Communications Specialist to join a dynamic team dedicated to developing high-priority content and executive communications. In this role, you…
Added 1 min ago
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Sr. Salesforce Administrator/ Business Analyst
Recfront
Toronto, ON
- Contract
…cybersecurity, ERP, product, software engineering, infrastructure, and digital…
Added 1 min ago
RD
Security Specialist
Randstad Digital
Toronto, ON
- $90 to $100 CAD / hour
- Contract
Our client, is seeking an experienced, highly detail-oriented IT - Security Specialist (Firewall & Network Security Delivery Specialist) to join their enterprise cyber defense and…
Added 1 min ago
RI
Insurance Advisor - Life, Health & Wealth
RBC Insurance
NS · Cape Breton, NS
- Full-time
Promote a client-first mindset in a digital environment by meeting clients when it is most convenient for them
Added 3 mins ago
GC
Senior Insurance Fraud & Claims Investigation Specialist
Gramian Consulting Group
Remote, Canada
- Contract
- Remote
In this role, you will apply your investigative and forensic expertise to analyze digital claim evidence, reconstruct accident or loss events, and assess the authenticity and causation of…
Added 16 mins ago
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Account Representative (Incented Sales Rep) Directwest
SaskTel
Regina, SK
- Full-time
…key member of a growing team focused on executing innovative digital marketing strategies, but you will also act as a Media Specialist for our clients. Your role will center on designing…
Added 16 mins ago
RU
Senior On-Site Service Specialist, Hospitality
Ricoh USA, Inc.
Montreal, QC
- Full-time
…and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is…
Added 17 mins ago
RP
Microsoft 365 Specialist - SharePoint, Teams
RWC Partners Inc.
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…SharePoint sites and Teams structures, and implementing governance, security, and lifecycle management. The specialist will troubleshoot issues, optimize performance, provide user training,…
Added 17 mins ago
IS
Information Management Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
…business solutions? We're looking for an Information Management Specialist to play a key role in how our organization manages, governs, and leverages information to support critical…
Added 17 mins ago
Onsite Medical Representative
Amazon
Cambridge, ON
…position, you will work closely with the WHS site manager, WHS specialist, and occasionally the Wellness Specialist (WS). This includes attending weekly associate safety committee meetings,…
Added 32 mins ago
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Senior IT Support Specialist
Marcon
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
You'll also contribute to security operations, including phishing awareness, device compliance, and access management, while helping employees confidently adopt approved digital and AI…
Added 32 mins ago
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Artificial Intelligence (AI) Governance Specialist
NuEnergy.ai
Ottawa, ON
- Full-time
We’re looking for an experienced and client-focused AI Governance Specialist to join our team, leading the delivery of our AI governance, digital sovereignty, and education services while…
Added 1 hour ago
RI
Insurance Advisor - Life, Health & Wealth
RBC Insurance
Halifax, NS
- Full-time
Promote a client-first mindset in a digital environment by meeting clients when it is most convenient for them
Added 1 hour ago
RI
Insurance Advisor - Life, Health & Wealth
RBC Insurance
Truro, NS
- Full-time
Promote a client-first mindset in a digital environment by meeting clients when it is most convenient for them
Added 1 hour ago
SE
Product and Solution Security & Operations Specialist
Siemens EDA (Siemens Digital Industries Software)
Saskatoon, SK
- Full-time
The Product, Solution Security, & Operations Specialist manages and coordinates PSSO activities across the organization while providing broader operational support to the business. The role…
Added 2 hours ago
RU
Senior Field Representative, Technology Service
Ricoh USA, Inc.
Victoria, BC
- Full-time
…usually within a specific geographic area. May be viewed as specialist on certain…
Added 3 hours ago
L
Business Analyst, Requirement Specialist - Health and Welfare Administration
LifeWorks
Toronto, ON
- Full-time
Are you someone who speaks both "business" and "technology"? We're looking for a Business Analyst - Requirement Specialist - Health and Welfare Administration to help our clients transform…
Added 4 hours ago
BC
Project Director, Mission Critical
Broccolini Construction Inc.
Toronto, ON
- Full-time
…with our business development and development teams, and with specialist engineering partners and…
Added 5 hours ago
System Specialist II (Field Technician Building Automation Systems BAS - Solutions), Halifax NS
Siemens
Dartmouth, NS · Halifax, NS
…experience working with Building Automation Systems. As a System Specialist, you are a trusted advisor, team player, and frontline technical expert. You will perform project start-ups,…
Added 6 hours ago
M
Senior Forward Deployed Specialist
McKesson
Mississauga, ON
- Full-time
McKesson Provider Solutions is seeking a Forward Deployed Specialist to partner directly with business and operational teams to turn complex, high-value problems into validated AI-enabled…
Added 6 hours ago
JI
Information Management Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…business solutions? We're looking for an Information Management Specialist to play a key role in how our organization manages, governs, and leverages information to support critical…
Added 7 hours ago
SRE-System & API Gateway Support Specialist
Capgemini
Toronto, ON
Work collaboratively with application, infrastructure, network, security, middleware, and API teams to resolve complex cross-platform issues.
Added 7 hours ago
SC
Member Experience Advisor - Mundare
Servus Credit Union
Mundare, AB
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 7 hours ago
RB
Insurance Advisor - Life, Health & Wealth
Royal Bank of Canada
Halifax, NS
- Full-time
Promote a client-first mindset in a digital environment by meeting clients when it is most convenient for them
Added 7 hours ago
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Insurance Advisor - Life, Health & Wealth
RBC
NS · Halifax, NS · Truro, NS
- Full-time
Promote a client-first mindset in a digital environment by meeting clients when it is most convenient for them

Ricoh

Senior Field Representative, Technology Service

Victoria, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Field Service Technician / Senior Field Representative, Technology Services – Victoria

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities:

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications:

Post-Secondary Education in the area of technical specialization

Knowledge, Skills and Abilities:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Apply About employer

More about this job

Responsibilities

The Senior Field Representative is responsible for the servicing, repair, and maintenance of complex multi-functional office equipment at various customer locations. They must manage their own parts inventory, maintain professional customer relationships, and ensure high productivity levels while adhering to territory plans.

Requirements

Candidates must possess post-secondary education in a technical specialization and have an excellent working knowledge of electro-mechanical devices. A valid driver's license and the physical ability to lift up to 50 pounds and move equipment weighing up to 400 pounds are required.

Skills

Electro-mechanical repair
Electronics troubleshooting
Customer service
Technical diagnostics
Inventory management
Mechanical aptitude
Time management
Interpersonal skills
Verbal communication
Problem solving
Technical documentation reading
Fine-motor skills
Hand tool proficiency
Territory management

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Multi-Function Printers
Field Service
Electro-mechanical
Electronics
Diagnostics
Installation
Retrofits
Inventory Management
Technical Training
Troubleshooting
Color Laser Copiers
Projectors
Mechanical Aptitude
Ricoh Products
Customer Satisfaction
Territory Management
Hand Tools
Fine-motor Skills
Technical Manuals

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