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Added 29 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…financial visibility across service revenue streams, including field service, contracts, parts, and other aftermarket offerings. The Finance Director is expected to influence strategic…
Added 1 hour ago
W
Mechanical Engineering Technologist
W3Global
Clarington, ON
- Full-time
Build, assemble, wire, and test machines in the Newcastle production area when not deployed in the field.
Added 1 hour ago
OE
Ophthalmic Technician
Orbit Eye Centre
Calgary, AB
- Full-time
We are looking for a Full-Time Ophthalmic Technician to join our busy, growing ophthalmology practice.
Added 1 hour ago
O
Electromechanical technician (WKD) - St-Esprit
Olymel
Saint-Esprit, QC
- Full-time
At Olymel, we believe in innovation, quality, and sustainable growth. We are currently seeking a Electromechanical technician (WKD) - St-Esprit to join our dynamic team. If you're motivated…
Added 1 hour ago
OT
Field Service Technician
O'Hara Technologies Inc.
Toronto, ON
- Full-time
…errors are expensive. We’ve been building it since 1975, and our field service team is how customers experience O’Hara after the…
Added 1 hour ago
BG
Technicien·ne de service chantier | Service Technician - Field
Brandt Group of Companies
Laval, QC
- Full-time
Brandt is currently seeking a Field Service Technician for our Laval location.
Added 1 hour ago
I-
Building Automation Technician
I8IS - Infiniti Software Solutions
Quebec, QC
- Full-time
As a Building Automation Technician, you will be in the field working directly on construction sites or existing buildings. You will participate in construction and modernization projects…
Added 1 hour ago
TM
Logistics Coordinator
Tribe Medical, Arthrex agency partner
Canada
- $50,000 CAD / year
- Full-time
As a Medical Kit Technician, you will provide operational and head office support to Tribe’s sales team across Canada, with a particular focus on the coordination and management of our…
Added 1 hour ago
HS
CA EST
Henry Schein
Edmonton, AB
- Full-time
As an Equipment Service Technician (EST), you will diagnose, repair, and maintain dental equipment while delivering responsive, professional customer service within your assigned territory.…
Added 1 hour ago
O
Electromechanical technician (Night shift) - St-Esprit
Olymel
Saint-Esprit, QC
- Full-time
At Olymel, we believe in innovation, quality, and sustainable growth. We are currently seeking a Electromechanical technician (Night shift) - St-Esprit to join our dynamic team. If you're…
Added 1 hour ago
HM
Service Coordinator / Customer Service Representative
Harding Medical
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Coordinate daily service schedules and technician routes to meet customer and operational needs.
Added 1 hour ago
OC
Repair Technician I
Olympus Corporation
Richmond Hill, ON
- Full-time
The Repair Technician I must understand and accept the responsibility to ensure the safety of all Olympus products that are repaired by strictly following established processes and…
Added 1 hour ago
AC
Full-Time Professor, Automotive Service Technician/Motive Power Technician
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
…will be required to teach courses in the Automotive Service Technician Apprenticeship and Motive Power Technician Diploma programs. In Apprentice Training Automotive and Mechanical Trades…
Added 2 hours ago
V
Technician II (Québec City, Quebec, CA)
Vestas
Quebec, QC
- Full-time
Added 2 hours ago
O
Electrotechnician
Olymel
Yamachiche, QC
- Full-time
Reporting to the Maintenance Supervisor, the Electrical Engineering Technician is responsible for monitoring, maintaining, and troubleshooting electromechanical equipment (motors,…
Added 3 hours ago
BG
Service Writer
Brandt Group of Companies
Edmonton, AB
- Full-time
Field internal and external customer inquiries promptly to provide accurate and helpful information, ensuring a positive customer experience.
Added 3 hours ago
CI
Manufacturing Engineering Technician (Night Shift)
CpK Interior Products Inc.
Windsor, ON
- $70,000 to $90,000 CAD / year
- Full-time
Bachelor's degree in related field, Mechanical Engineering Technician Diploma, Technician Certificate in Mechatronics, Electrical Engineering Technology
Added 4 hours ago
RU
Senior Field Representative, Technology Service
Ricoh USA, Inc.
Victoria, BC
- Full-time
Field Service Technician / Senior Field Representative, Technology Services – Victoria
Added 4 hours ago
CI
Quality Engineering Technician - 12-month Contract
CpK Interior Products Inc.
Port Hope, ON
- $60,000 to $80,000 CAD / year
- Contract
CpK Interior Products Inc. is hiring a Quality Engineering Technician (12-month CONTRACT) to support our Production team in cross‑functional operational activities.
Added 4 hours ago
Construction Superintendent - Network (Prince George)
IREN
Prince George, BC
…least 3 years in a superintendent, project lead, or senior field leadership…
Added 4 hours ago
PA
Junior Parts Advisor
Pfaff Automotive Partners Inc.
Newmarket, ON
- Full-time
Picks parts using picking ticket and deliver to technician’s work bench.
Added 5 hours ago
AC
Full-Time Professor, Automotive Service Technician/Motive Power Technician
Algonquin College
Ottawa, ON
- Full-time
…will be required to teach courses in the Automotive Service Technician Apprenticeship and Motive Power Technician Diploma programs. In Apprentice Training Automotive and Mechanical Trades…
Added 5 hours ago
Construction Superintendent - Network (Mackenzie)
IREN
AB · Mackenzie
…least 3 years in a superintendent, project lead, or senior field leadership…
Added 6 hours ago
FG
R&D Façades Systems Technician
Flynn Group of Companies
Mississauga, ON
- Full-time
…services, this role offers a unique opportunity to combine field experience with research and…
Added 6 hours ago
Operations Technician - Hebron or Hibernia
ExxonMobil
St. John's, NL
Adhering to industry codes applicable to the operations field in an offshore environment

Ricoh

Senior Field Representative, Technology Service

Victoria, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Field Service Technician / Senior Field Representative, Technology Services – Victoria

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities:

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications:

Post-Secondary Education in the area of technical specialization

Knowledge, Skills and Abilities:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Apply About employer

More about this job

Responsibilities

The Senior Field Representative is responsible for the servicing, repair, and maintenance of complex multi-functional office equipment at various customer locations. They must manage their own parts inventory, maintain professional customer relationships, and ensure high productivity levels while adhering to territory plans.

Requirements

Candidates must possess post-secondary education in a technical specialization and have an excellent working knowledge of electro-mechanical devices. A valid driver's license and the physical ability to lift up to 50 pounds and move equipment weighing up to 400 pounds are required.

Skills

Electro-mechanical repair
Electronics troubleshooting
Customer service
Technical diagnostics
Inventory management
Mechanical aptitude
Time management
Interpersonal skills
Verbal communication
Problem solving
Technical documentation reading
Fine-motor skills
Hand tool proficiency
Territory management

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Multi-Function Printers
Field Service
Electro-mechanical
Electronics
Diagnostics
Installation
Retrofits
Inventory Management
Technical Training
Troubleshooting
Color Laser Copiers
Projectors
Mechanical Aptitude
Ricoh Products
Customer Satisfaction
Territory Management
Hand Tools
Fine-motor Skills
Technical Manuals

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