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Added 7 mins ago
B&
Security Manager (Women's College Hospital)
Black & McDonald Limited
Toronto, ON
- $85,000 to $90,000 CAD / year
- Full-time
…strong track record of delivering operational excellence and customer-focused solutions that stand the test of…
Added 7 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Edmonton, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 7 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 7 mins ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Ottawa, ON · Toronto, ON
- Full-time
- Temporary
The Supporter Engagement Specialist independently solicits and secures support from an account portfolio of donors, participants, companies, and third-party groups, to meet our Supporter…
Added 7 mins ago
A
Digital Marketing Specialist
AlgaeCal
Remote, Canada
- Remote
If that sounds like you, we should talk. AlgaeCal is looking for a sharp, organized, and data-driven Digital Marketing Specialist. You’ll help build and run the email, SMS, rewards, and…
Added 7 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Kamloops, BC
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world’s leading brands…
Added 7 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Nanaimo, BC
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world’s leading brands…
Added 7 mins ago
E
Specialist, System Integration - Health Care
EllisDon
Mississauga, ON
- Full-time
Support customer presentations, technical discussions, and solution development, providing expertise throughout the project lifecycle.
Added 7 mins ago
Senior Strategic Sourcing Specialist- Packaging- (Rigid Plastic)
Lactalis
Toronto, ON
…intelligence, risk mitigation, contract management, budget support, and continuous improvement initiatives. Additionally, the Senior Buyer will collaborate with Plant Operations, Packaging…
Added 7 mins ago
Proposals and Marketing Manager
PCL Construction
Montreal, QC
Choose a career with rewards that matter. PCL's total rewards are designed to support your growth, well-being and future success -- because when you succeed, we all do. Our offerings could…
Added 7 mins ago
D
Advisor, Business
Desjardins
Montreal, QC
- Full-time
…personalized solutions tailored to client needs. You serve as a specialist and resource person for your unit, members and clients and represent your unit before decision-making bodies. You…
Added 8 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Nanaimo, BC
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world's leading brands…
Added 8 mins ago
CO
Customer Service Specialist - Permitting
City of Red Deer
Red Deer, AB
- Full-time
This position is a primary level of contact for customer service under the Building function of Inspections & Licensing, and provides support within the Development area for Permitted Use…
Added 8 mins ago
BC
Human Resources Specialist
British Columbia Schizophrenia Society
Vancouver, BC
- Full-time
The Human Resources Specialist provides day-to-day HR support to BCSS’s provincial office and regional teams. The position supports recruitment and onboarding, employee records, training…
Added 8 mins ago
BC
Accounts Payable Specialist
BC Comfort Group
Burnaby, BC
- Contract
Role Description The Accounts Payable and Receivable Specialist is responsible for managing the full cycle of vendor and customer accounts, including processing invoices, reconciling…
Added 8 mins ago
NT
Accounts Receivable & Credit Specialist
Nova Truck Centres
Dartmouth, NS
- Full-time
Join our Team! Nova Enterprises Limited is seeking a full-time Accounts Receivable & Credit Specialist. If you’re a detail-oriented, analytical, and proactive professional with a strong…
Added 22 mins ago
R
Client Advisor
RBC
Ottawa, ON
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 22 mins ago
CL
Human Resources - Payroll and Benefits Specialist
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
The Payroll & Benefits Specialist will manage and oversee the end-to-end payroll processes for both the Canada and United States, ensuring accuracy, compliance, and efficiency. In addition…
Added 22 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Kamloops, BC
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world's leading brands…
Added 22 mins ago
BC
Senior Electrical Engineer – Power Systems & High Voltage
BBA Consultants
Toronto, ON
- Full-time
Guide projects from feasibility and technology selection through grid interconnection, detailed design, construction support and commissioning.
Added 23 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation…
Added 23 mins ago
T
Customer Service Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!
Added 23 mins ago
SR
Tooling Engineer
Strategy Recruitment Group
Mississauga, ON
- Full-time
Support the integration of tooling solutions into customer manufacturing processes
Added 23 mins ago
BT
Cloud Accounting Specialist
Baker Tilly Canada
Guelph, ON
- Full-time
We are looking for a Cloud Accounting Specialist to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 37 mins ago
MS
Learning Specialist, AVP
Morgan Stanley
Calgary, AB
- Full-time
…Financial Empowerment, so they have the knowledge, tools and support needed to make the most of their workplace financial…

Ricoh

Senior Field Representative, Technology Service

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Field Service Technician / Senior Field Representative, Technology Services

The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities:

Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs;
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices.
Manages territory, inventory and customer relationships;
Achieves expected productivity levels associated with assigned workload and level of experience;
Completes technical training on new equipment as assigned;
Other duties as assigned by manager.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all customer and company personnel.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.

Qualifications:

Post-Secondary Education in the area of technical specialization

Knowledge, Skills and Abilities:

Requires an excellent working knowledge of electro-mechanical devices and electronics
Strong interpersonal and verbal communications skills
Requires "solid" knowledge of assigned equipment
Skilled methodical approach to resolving problems
Excellent customer service skills including ability to follow up to ensure closure of issues
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
High degree of mechanical aptitude, highly focused and driven to learn
Ability to work independently, as part of a team and take initiative to improve the customer experience
Strong attention to detail and good visual skills for assessing image quality
Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
Ability to act diplomatically in a professional corporate environment
Be highly organized with excellent time management
Continuously upgrading knowledge of Ricoh products

Other Requirements:

Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
Shift work, overtime, stand-by and/or on-call may be required.
Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Apply About employer

More about this job

Responsibilities

The Senior Field Representative is responsible for the installation, diagnostics, and repair of complex multi-functional office equipment at customer locations. They must also manage their own parts inventory, maintain professional customer relationships, and complete all required administrative tasks accurately.

Requirements

Candidates must have post-secondary education in a technical field and a strong working knowledge of electro-mechanical devices and electronics. A valid driver's license is required, along with the physical ability to lift up to 50 pounds and move equipment weighing up to 400 pounds.

Skills

Electro-mechanical repair
Electronics troubleshooting
Customer service
Technical diagnostics
Inventory management
Mechanical aptitude
Time management
Problem solving
Technical documentation
Fine-motor skills
Interpersonal communication
Territory management

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Retirement plan
Company matching contributions
Tuition assistance
Paid vacation
Paid holidays

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Multi-Function Printers
Electro-mechanical
Electronics
Diagnostics
Installation
Inventory Management
Troubleshooting
Mechanical Aptitude
Technical Manuals
Ricoh
Customer Satisfaction
Hardware Repair
Preventive Maintenance
Territory Management
Fine-motor skills

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